VISUAL PERFORMANCE SUITE

Businesses require immediate access to information to ensure calls are handled efficiently, which is crucial for customer satisfaction and operational success.

Unified Office’s Visual Performance Suite™ (VPS) offers real-time metrics through advanced analytics, empowering customer service teams with a “wall board” monitor that provides visual and audible cues to enhance service performance.

Unified Office’s VPS can transform your business by:

– Reducing call wait times: Immediate alerts notify employees of incoming calls.

– Minimizing customer hold times: Reminders prompt staff to quickly address calls on hold.

– Enabling customizable promotions: Tailor advertising for different regions or stores.

– Providing real-time KPI reports: Access crucial data anytime, anywhere, on any device.

For a streamlined communication solution that elevates your customer service, contact Unified Office today.