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# Unified Office

Voice Is The Future

## Pages

### [Home](https://unifiedoffice.com/)

**Published:** February 17, 2023
**Author:** Ray CEO

**Content:**

![](https://unifiedoffice.com/wp-content/uploads/2025/11/We-make-voice-and-ai-go-to-work-for-you.jpg "We make voice and ai go to work for you")

![](https://unifiedoffice.com/wp-content/uploads/2025/11/We-make-Voice-and-AI-go-to-work-for-you-mobile.jpg "We make Voice and AI go to work for you mobile")

#  Latest News: 

#### [Customer Case Study – Harborside Inn Future-Proofs Hotel Operations with Unified Office’s AI-Powered Hospitality Management Suite](https://www.hotelnewsresource.com/article142665.html)

#### [Unified Office Powers The Harborside Inn With AI-Driven Communications and Guest Experience Platform](https://finance.yahoo.com/sectors/technology/articles/unified-office-powers-harborside-inn-123000869.html?guccounter=2)

#### [Unified Office to Testify Before the FCC on Protecting Caller ID Integrity and Restoring Trust in Business Communications](https://finance.yahoo.com/news/unified-office-testify-fcc-protecting-120000807.html?guce_referrer=aHR0cHM6Ly93d3cuZ29vZ2xlLmNvbS8&guce_referrer_sig=AQAAAAHDLlV27wDWxX8IrNvVieu7sF5Tz-SupO1qg6UK4c46HpoeUyVw4rbEWuy7tnq_4C31vEa4CsxZWzHyoyAru2b-fbIwHnbmix-6J-LHhYPUupqkULixw3al7UW-yWZtAbmLRi51EYTfDp_GlS0Oprh7_A09CCb7Jegupb9aDG5K&guccounter=2)

#### [Unified Office Urges FCC to Protect Caller ID Integrity and Small Business Communications](https://blog.tmcnet.com/blog/rich-tehrani/unified-communications/unified-office-urges-fcc-to-protect-caller-id-integrity-and-small-business-communications.html)

#### [Unified Office Unveils Breakthrough AI-Powered Service Creation and Business Intelligence Platform](https://finance.yahoo.com/news/unified-office-unveils-breakthrough-ai-130000123.html?guce_referrer=aHR0cHM6Ly93d3cuZ29vZ2xlLmNvbS8&guce_referrer_sig=AQAAAAHDLlV27wDWxX8IrNvVieu7sF5Tz-SupO1qg6UK4c46HpoeUyVw4rbEWuy7tnq_4C31vEa4CsxZWzHyoyAru2b-fbIwHnbmix-6J-LHhYPUupqkULixw3al7UW-yWZtAbmLRi51EYTfDp_GlS0Oprh7_A09CCb7Jegupb9aDG5K&guccounter=2)

#### [Unified Office to Discuss AI Regulatory Policy Issues at the Fall ’25 vCon Event: December 2-3, 2025 in Washington, DC](https://finance.yahoo.com/news/unified-office-discuss-ai-regulatory-150000730.html?guccounter=1&guce_referrer=aHR0cHM6Ly93d3cuZ29vZ2xlLmNvbS8&guce_referrer_sig=AQAAAAHDLlV27wDWxX8IrNvVieu7sF5Tz-SupO1qg6UK4c46HpoeUyVw4rbEWuy7tnq_4C31vEa4CsxZWzHyoyAru2b-fbIwHnbmix-6J-LHhYPUupqkULixw3al7UW-yWZtAbmLRi51EYTfDp_GlS0Oprh7_A09CCb7Jegupb9aDG5K)

#### [Entrepreneur Spotlight Series Features Ray Pasquale, CEO & Founder of Unified Office Inc](https://www.einnews.com/pr_news/868967366/entrepreneur-spotlight-series-features-ray-pasquale-ceo-founder-of-unified-office-inc)

#### [Unified Office Receives 2025 Voice AI Technology Excellence Award from CUSTOMER Magazine](https://finance.yahoo.com/news/unified-office-receives-2025-voice-145500078.html?guccounter=1)

#### [It’s Time to Reboot Your Hotel’s Operating System](https://hospitalitytech.com/its-time-reboot-your-hotels-operating-system?preview_token=76b65b114c9900838360d359d24ca46a16f1f3bc2ba7167ad75705f34aec3d9b)

#### [Unified Office Wins Visionary Spotlight Award for AI Implementation from ChannelVision Magazine](https://finance.yahoo.com/news/unified-office-wins-visionary-spotlight-152000931.html?fr=sycsrp_catchall)

#### [Unified Office Opens AI Agent Platform to SMBs, Delivering Superintelligence to Every Call](https://blog.tmcnet.com/blog/rich-tehrani/ai/unified-office-opens-ai-agent-platform-to-smbs-delivering-superintelligence-to-every-call.html)

#### [Unified Office Opens Its AI Communications Platform: Making AI Available to Small-to-Medium Sized Businesses](https://finance.yahoo.com/news/unified-office-opens-ai-communications-123000711.html?fr=sycsrp_catchall)

#### [Unified Office Announces Significant Expansion of its TCNIQ AI Analytics Suite of Products at ITExpo](https://finance.yahoo.com/news/unified-office-announces-significant-expansion-133000575.html?guccounter=1)

# LISTEN TO OUR CUSTOMERS DESCRIBE HOW OUR INTELLIGENT PHONE SYSTEM TRANSFORMED THEIR BUSINESS 

#### Contact us to see how we can deliver these results to your business. 

CALL US TODAY 877-589-3700

![No more missed calls](https://unifiedoffice.com/wp-content/uploads/2023/03/Untitled-design-3-2.png)

####  BUSINESS COMMUNICATIONS

[![](https://unifiedoffice.com/wp-content/uploads/2023/03/Untitled-design-6-1.png)](https://unifiedoffice.com/alexa-based-ai-notifications)

#### [ AI-BASED ANALYTICS](https://unifiedoffice.com/alexa-based-ai-notifications)

[![](https://unifiedoffice.com/wp-content/uploads/2023/07/Untitled-design-5-1.png)](https://unifiedoffice.com/operational-performance-suite)

#### [INTERNET OF THINGS](https://unifiedoffice.com/operational-performance-suite)

“We are so happy to have found Unified Office. Our dealership is obsessively dedicated to delivering the highest quality sales and service to our customers. The quality, reliability, and innovation that Unified Office brings to our dealership have been quite simply outstanding. We never miss a customer opportunity, no matter where we are throughout our footprint, enabling us to be mobile. They have helped us focus on delivery the highest quality customer engagement and service to our clients.”

**Carly Christensen**

Corporate Controller, Rana Management Auto Group

“You get your money back immediately and then some! It makes your lives so much easier! You have peace of mind that your phones are never going down, you control your staff, increase ticket value, increase the number of orders and just grow your business!”

**John Roy**

Pizza Restaurant Owner

“The Legacy is combining the very best of luxury hotel hospitality with a one-of-a-kind world-class fully integrated medical, wellness and health center. All of our partners by definition must be true innovators in their class. Unified Office is a true innovator with the vision and execution to turn ideas into a reality.”

**Stephen Watson**

Managing Partner of Legacy Medical Holdings

“A huge benefit of bringing Unified Office onboard as a partner of ours is their managed-services solution. Subscribing to this service has taken a lot of stress off my mind. It’s unbelievable. I don’t even have to think about how and where we communicate anymore. Unified Office has taken complete responsibility for it. We are excited about deploying the rest of the Total Connect Now services very soon to future-proof our business communications.”

**Doug Bates**

Former President of Greater Portsmouth Chamber of Commerce

"Our sales are up 35% this year thanks to Unified Office."

**Shane Switser**

CEO The Pizza Man

# LISTEN TO CEO & FOUNDER OF UNIFIED OFFICE RAY PASQUALE CHAT WITH ANDY JACOB ON THE ENTREPRENEUR SPOTLIGHT SHOW

[Watch here ](https://unifiedoffice.com/videos)

# ABOUT US

Unified Office is a leading managed communications technology company, driven by passion, purpose and commitment, driving relentless constant innovation in Voice, AI, Internet of Things (IoT), Analytics and more to help provide solutions and opportunities for small-and-medium sized businesses to stay ahead in a rapidly changing world, with support that will never let you down.

[LEARN MORE](/about)

![Unified Office Awards](https://unifiedoffice.com/wp-content/uploads/2026/02/Awards-Unified-Office.png "Awards Unified Office")

# UNIFIED OFFICE IS PROUD TO BE RECOGNIZED AS AN INDUSTRY LEADER

[READ OUR LATEST NEWS](/latestnews)

# VOICE THAT WORKS AND SO MUCH MORE... 

Unified Office gives small- to mid-sized businesses the convenience of voice to do what we have done for years with phone, IoT, text messaging, and other data. We will continue to innovate communications so you can concentrate on running your business, provide exemplary customer service, drive more revenue, and increase employee and operational effectiveness.

[LEARN MORE](/voice-messaging)

---

### [Become a Partner](https://unifiedoffice.com/partners)

**Published:** July 14, 2023
**Author:** Unifiedoffice_Work2

**Content:**

Become A Partner

Voice communications is at the heart of any business. Even with apps for ordering or customer service, human conversation remains vital. When things go awry, people instinctively pick up the phone, using it for convenience or tackling complex issues.

Voice is as crucial as ever, and technology helps us tap into its potential. AI analyzes calls for customer sentiment and needs, allowing business stakeholders to address problems before they escalate. Businesses, as well as consumers, use voice assistants for orders and notifications. AI-driven Voice applications are proliferating across multiple industries with new use cases discovered every day.

By partnering with Unified Office, you'll enable your customers with the highest-quality voice communications for enhanced customer service and operational performance, leading to increased profits and the discovery of new opportunities. Our Connected Resellers can rest assured that Unified Office, as relentless innovators, will continue to introduce new applications, benefiting businesses and creating additional revenue opportunities for you, our channel partners.

Let’s work together to offer your customers a solution tailored to their business needs. Whether it involves designing a workflow to ensure they never miss a call, utilizing AI to proactively identify and address customer service issues, or receiving timely notifications about critical equipment malfunctions, Unified Office has you covered.

To learn more about Unified Office and to become a ***Connected Partner***, please contact us. We look forward to connecting with you!

[MEET WITH US ](https://unifiedoffice.com/resources/pm-calendar-ks)

---

### [News](https://unifiedoffice.com/latestnews)

**Published:** March 10, 2023
**Author:** Unifiedoffice_Work2

**Content:**

![Unified Office in The News](https://unifiedoffice.com/wp-content/uploads/2026/06/Screenshot-2026-06-30-at-14.56.16.png "Unified Office in The News")

![Unified Office News](https://unifiedoffice.com/wp-content/uploads/2026/06/HOSPITALITY-CONCIERGE-PLATFORM-55-scaled.png "Unified Office News")

**August 27, 2026**

### **Hotel News Resource**

### [Customer Case Study - Harborside Inn Future-Proofs Hotel Operations with Unified Office's AI-Powered Hospitality Management Suite ](https://blog.tmcnet.com/blog/rich-tehrani/unified-communications/unified-office-brings-ai-driven-hotel-operations-to-the-harborside-inn.html)

---

**June 2, 2026**

### **Tehrani on Tech**

### [Unified Office Brings AI Driven Hotel Operations to The Harborside Inn](https://blog.tmcnet.com/blog/rich-tehrani/unified-communications/unified-office-brings-ai-driven-hotel-operations-to-the-harborside-inn.html)

---

**June 2, 2026**

### **ChannelVision**

### [Unified Office Powers the Harborside Inn with AI-Driven Communications](https://channelvisionmag.com/unified-office-powers-the-harborside-inn-with-ai-driven-communications/)

---

**June 2, 2026**

### **Hospitality Technology**

### [Unified Office Deploys AI-Driven Hospitality Suite at the Harborside Inn](https://hospitalitytech.com/unified-office-deploys-ai-driven-hospitality-suite-harborside-inn)

### [](https://telecomreseller.com/2026/03/17/unified-office-to-testify-before-the-fcc-on-protecting-caller-id-integrity-and-restoring-trust-in-business-communications/)

---

**June 2, 2026**

### **Business Insider**

### [Unified Office Powers The Harborside Inn With AI-Driven Communications and Guest Experience Platform](https://markets.businessinsider.com/news/stocks/unified-office-powers-the-harborside-inn-with-ai-driven-communications-and-guest-experience-platform-1036217492)

### [](https://telecomreseller.com/2026/03/17/unified-office-to-testify-before-the-fcc-on-protecting-caller-id-integrity-and-restoring-trust-in-business-communications/)

---

**June 2, 2026**

### **Yahoo Finance**

### [Unified Office Powers The Harborside Inn With AI-Driven Communications and Guest Experience Platform](https://finance.yahoo.com/sectors/technology/articles/unified-office-powers-harborside-inn-123000869.html?guccounter=2)

### [](https://telecomreseller.com/2026/03/17/unified-office-to-testify-before-the-fcc-on-protecting-caller-id-integrity-and-restoring-trust-in-business-communications/)

---

**March 17, 2026**

### **Telecom Reseller**

### [Unified Office to Testify Before the FCC on Protecting Caller ID Integrity and Restoring Trust in Business Communications](https://telecomreseller.com/2026/03/17/unified-office-to-testify-before-the-fcc-on-protecting-caller-id-integrity-and-restoring-trust-in-business-communications/)

---

**March 17, 2026**

### **Business Insider**

### [Unified Office to Testify Before the FCC on Protecting Caller ID Integrity and Restoring Trust in Business Communications](https://markets.businessinsider.com/news/stocks/unified-office-to-testify-before-the-fcc-on-protecting-caller-id-integrity-and-restoring-trust-in-business-communications-1035936694)

---

**March 17, 2026**

### **Boston Herald**

### [Unified Office to Testify Before the FCC on Protecting Caller ID Integrity and Restoring Trust in Business Communications](https://markets.financialcontent.com/bostonherald/article/accwirecq-2026-3-17-unified-office-to-testify-before-the-fcc-on-protecting-caller-id-integrity-and-restoring-trust-in-business-communications)

---

**March 17, 2026**

### **Channel Vision Magazine** 

### [Unified Office to Testify Before the FCC on Protecting Caller ID Integrity and Restoring Trust](https://channelvisionmag.com/unified-office-to-testify-before-fcc-on-protecting-caller-id-integrity-and-restoring-trust/)

---

**March 17, 2026**

### **Yahoo Finance** 

### [Unified Office to Testify Before the FCC on Protecting Caller ID Integrity and Restoring Trust in Business Communications ](https://finance.yahoo.com/news/unified-office-testify-fcc-protecting-120000807.html?guce_referrer=aHR0cHM6Ly93d3cuZ29vZ2xlLmNvbS8&guce_referrer_sig=AQAAAAHDLlV27wDWxX8IrNvVieu7sF5Tz-SupO1qg6UK4c46HpoeUyVw4rbEWuy7tnq_4C31vEa4CsxZWzHyoyAru2b-fbIwHnbmix-6J-LHhYPUupqkULixw3al7UW-yWZtAbmLRi51EYTfDp_GlS0Oprh7_A09CCb7Jegupb9aDG5K&guccounter=2)

---

**March 8, 2026**

### **Tehrani on Tech - TMC**

### [Unified Office Urges FCC to Protect Caller ID Integrity and Small Business Communications](https://blog.tmcnet.com/blog/rich-tehrani/unified-communications/unified-office-urges-fcc-to-protect-caller-id-integrity-and-small-business-communications.html)

---

**February 11, 2026**

### **Telecom Reseller** 

### [Unified Office Unveils Breakthrough AI-Powered Service Creation and Business Intelligence Platform](https://telecomreseller.com/2026/02/11/unified-office-unveils-breakthrough-ai-powered-service-creation-and-business-intelligence-platform/)

---

**February 10, 2026**

### **Channel Vision**

### [Unified Office Unveils EZCreateIQ AI-Powered Platform](https://channelvisionmag.com/unified-office-unveils-ezcreateiq-ai-powered-platform/)

---

**February 10, 2026**

### **Yahoo Finance**

### [Unified Office Unveils Breakthrough AI-Powered Service Creation and Business Intelligence Platform](https://finance.yahoo.com/news/unified-office-unveils-breakthrough-ai-130000123.html?guce_referrer=aHR0cHM6Ly93d3cuZ29vZ2xlLmNvbS8&guce_referrer_sig=AQAAAAHDLlV27wDWxX8IrNvVieu7sF5Tz-SupO1qg6UK4c46HpoeUyVw4rbEWuy7tnq_4C31vEa4CsxZWzHyoyAru2b-fbIwHnbmix-6J-LHhYPUupqkULixw3al7UW-yWZtAbmLRi51EYTfDp_GlS0Oprh7_A09CCb7Jegupb9aDG5K&guccounter=2)

---

**January 14, 2026**

### **Telecom Reseller**

### [AI Enhanced Solutions from Unified Office, Podcast](https://telecomreseller.com/2026/01/14/ai-enhanced-solutions-from-unified-office/)

---

**January 7, 2026**

### **Digital Dealer**

### [AI in Automotive: How to Turn Your Dealership's Phone System into a Revenue Engine](https://digitaldealer.com/news/ai-in-automotive-how-to-turn-your-dealerships-phone-system-into-a-revenue-engine/168965/)

---

**January 1, 2026**

### **Dental Economics**

### [Smarter conversations: How AI is transforming the dental front office](https://www.dentaleconomics.com/practice/article/55336982/smarter-conversations-how-ai-is-transforming-the-dental-front-office)

---

**November 24, 2025**

### **Concord Monitor** 

### [Unified Office to Discuss AI Regulatory Policy Issues at the Fall '25 vCon Event: December 2-3, 2025 in Washington, DC](https://markets.financialcontent.com/concordmonitor/article/accwirecq-2025-11-24-unified-office-to-discuss-ai-regulatory-policy-issues-at-the-fall-25-vcon-event-december-2-3-2025-in-washington-dc)

---

**November 24, 2025**

### **Digital Journal**

### [Unified Office to Discuss AI Regulatory Policy Issues at the Fall '25 vCon Event: December 2-3, 2025 in Washington, DC](https://www.digitaljournal.com/pr/news/accesswire/unified-office-discuss-ai-regulatory-1478352796.html#google_vignette)

---

**November 24, 2025**

### **Boston Herald** 

### [Unified Office to Discuss AI Regulatory Policy Issues at the Fall '25 vCon Event: December 2-3, 2025 in Washington, DC](https://markets.financialcontent.com/bostonherald/article/accwirecq-2025-11-24-unified-office-to-discuss-ai-regulatory-policy-issues-at-the-fall-25-vcon-event-december-2-3-2025-in-washington-dc)

---

**November 24, 2025**

### **Channel Vision Magazine** 

### [Unified Office to Discuss AI Regulatory Policy Issues at the Fall '25 vCon Event](https://channelvisionmag.com/unified-office-to-discuss-ai-regulatory-policy-issues-at-fall-25-vcon-event/)

### [](https://blog.tmcnet.com/blog/rich-tehrani/ai/small-language-models-real-enterprise-work.html)

---

**November 24, 2025**

### **Yahoo Finance** 

### [Unified Office to Discuss AI Regulatory Policy Issues at the Fall '25 vCon Event: December 2-3, 2025 in Washington, DC](https://finance.yahoo.com/news/unified-office-discuss-ai-regulatory-150000730.html?guccounter=1&guce_referrer=aHR0cHM6Ly93d3cuZ29vZ2xlLmNvbS8&guce_referrer_sig=AQAAAAHDLlV27wDWxX8IrNvVieu7sF5Tz-SupO1qg6UK4c46HpoeUyVw4rbEWuy7tnq_4C31vEa4CsxZWzHyoyAru2b-fbIwHnbmix-6J-LHhYPUupqkULixw3al7UW-yWZtAbmLRi51EYTfDp_GlS0Oprh7_A09CCb7Jegupb9aDG5K)

### [](https://blog.tmcnet.com/blog/rich-tehrani/ai/small-language-models-real-enterprise-work.html)

---

**November 20, 2025**

### **DotCom Magazine** 

### [Entrepreneur Spotlight Series Features Ray Pasquale, CEO & Founder of Unified Office Inc](https://www.einnews.com/pr_news/868967366/entrepreneur-spotlight-series-features-ray-pasquale-ceo-founder-of-unified-office-inc)

### [](https://blog.tmcnet.com/blog/rich-tehrani/ai/small-language-models-real-enterprise-work.html)

---

**November 1, 2025**

### **Tehrani on Tech**

### [Small Language Models, Real Enterprise Work](https://blog.tmcnet.com/blog/rich-tehrani/ai/small-language-models-real-enterprise-work.html)

### [](https://www.aiagentevent.com/east/shownews/articles/462562-unified-office-signs-as-platinum-sponsor-ai-agent.htm)

---

**October 24, 2025**

### **Telecom Reseller**

### [Unified Office To Demonstrate its EngageIQ AI Platform for Channel Partners at CVxEXPO](https://telecomreseller.com/2025/10/24/unified-office-to-demonstrate-its-engageiq-ai-platform-for-channel-partners-at-cvxexpo/)

### [](https://www.aiagentevent.com/east/shownews/articles/462562-unified-office-signs-as-platinum-sponsor-ai-agent.htm)

---

**October 22, 2025**

### **Channel Vision Magazine** 

### [Unified Office To Demonstrate its EngageIQ AI Platform for Channel Partners at CVxEXPO](https://channelvisionmag.com/unified-office-to-demonstrate-engageiq-ai-platform-at-cvxexpo25/)

---

**October 22, 2025**

### **Yahoo Finance**

### [Unified Office To Demonstrate its EngageIQ AI Platform for Channel Partners at CVxEXPO](https://finance.yahoo.com/news/unified-office-demonstrate-engageiq-ai-155600389.html?guccounter=1&guce_referrer=aHR0cHM6Ly93d3cuZ29vZ2xlLmNvbS8&guce_referrer_sig=AQAAAAHDLlV27wDWxX8IrNvVieu7sF5Tz-SupO1qg6UK4c46HpoeUyVw4rbEWuy7tnq_4C31vEa4CsxZWzHyoyAru2b-fbIwHnbmix-6J-LHhYPUupqkULixw3al7UW-yWZtAbmLRi51EYTfDp_GlS0Oprh7_A09CCb7Jegupb9aDG5K)

---

**August 19, 2025**

### **Telecom Reseller**

### [Unified Office Receives 2025 Voice AI Technology Excellence Award from CUSTOMER Magazine](https://telecomreseller.com/2025/08/19/unified-office-receives-2025-voice-ai-technology-excellence-award-from-customer-magazine/)

### [](https://www.aiagentevent.com/east/shownews/articles/462562-unified-office-signs-as-platinum-sponsor-ai-agent.htm)

---

**August 19, 2025**

### **Business Insider**

### [Unified Office Receives 2025 Voice AI Technology Excellence Award from CUSTOMER Magazine](https://markets.businessinsider.com/news/stocks/unified-office-receives-2025-voice-ai-technology-excellence-award-from-customer-magazine-1035053825)

### [](https://www.aiagentevent.com/east/shownews/articles/462562-unified-office-signs-as-platinum-sponsor-ai-agent.htm)

---

**August 19, 2025**

### **Yahoo Finance** 

### [Unified Office Receives 2025 Voice AI Technology Excellence Award from CUSTOMER Magazine](https://finance.yahoo.com/news/unified-office-receives-2025-voice-145500078.html?guccounter=1)

### [](https://www.aiagentevent.com/east/shownews/articles/462562-unified-office-signs-as-platinum-sponsor-ai-agent.htm)

---

**July 30, 2025**

### **AI Agent Event** 

### [Unified Office Signs on as Platinum Sponsor of AI Agent Event 2025 in DC](https://www.aiagentevent.com/east/shownews/articles/462562-unified-office-signs-as-platinum-sponsor-ai-agent.htm)

---

**July 28, 2025**

### **Hospitality Technology**

### [It's Time to Reboot Your Hotel's Operating System ](https://hospitalitytech.com/its-time-reboot-your-hotels-operating-system?preview_token=76b65b114c9900838360d359d24ca46a16f1f3bc2ba7167ad75705f34aec3d9b)

### [](https://telecomreseller.com/2025/07/16/unified-office-wins-visionary-spotlight-award-for-ai-implementation-from-channelvision-magazine/)

---

**July 17, 2025**

### **Channel Vision Magazine** 

### [Unified Office Wins Visionary Spotlight Award for AI Implementation from ChannelVision Magazine](https://telecomreseller.com/2025/07/16/unified-office-wins-visionary-spotlight-award-for-ai-implementation-from-channelvision-magazine/)

---

**July 17, 2025**

### **Yahoo Finance**

### [Unified Office Wins Visionary Spotlight Award for AI Implementation from ChannelVision Magazine](https://finance.yahoo.com/news/unified-office-wins-visionary-spotlight-152000931.html?fr=sycsrp_catchall&guccounter=1)

---

**July 11, 2025**

### **Tehrani on Tech**

### [Unified Office Opens AI Agent Platform to SMBs, Delivering Superintelligence to Every Call](https://blog.tmcnet.com/blog/rich-tehrani/ai/unified-office-opens-ai-agent-platform-to-smbs-delivering-superintelligence-to-every-call.html)

### [](https://telecomreseller.com/2025/05/14/navigating-the-future-of-hospitality-a-conversation-with-ray-pasquale/)

---

**May 14, 2025**

### **Telecom Reseller**

### [Navigating the Future of Hospitality: A Conversation with Ray Pasquale](https://telecomreseller.com/2025/05/14/navigating-the-future-of-hospitality-a-conversation-with-ray-pasquale/)

### [](https://telecomreseller.com/2025/02/11/unified-office-announces-significant-expansion-of-its-tcniq-ai-analytics-suite-of-products-at-itexpo/)

---

**March 21, 2025**

### **Telecom Reseller**

### [Unified Office Opens Its AI Communications Platform: Making AI Available to Small-to-Medium Sized Businesses](https://telecomreseller.com/2025/03/21/unified-office-opens-its-ai-communications-platform-making-ai-available-to-small-to-medium-sized-businesses/)

### [](https://telecomreseller.com/2025/02/11/unified-office-announces-significant-expansion-of-its-tcniq-ai-analytics-suite-of-products-at-itexpo/)

---

**March 18, 2025**

### **Channel Vision** 

### [Unified Office Opens Its AI Communications Platform](https://channelvisionmag.com/unified-office-opens-ai-communications-platform/)

### [](https://telecomreseller.com/2025/02/11/unified-office-announces-significant-expansion-of-its-tcniq-ai-analytics-suite-of-products-at-itexpo/)

---

**March 18, 2025**

### **Yahoo Finance**

### [Unified Office Opens Its AI Communications Platform: Making AI Available to Small-to-Medium Sized Businesses](https://finance.yahoo.com/news/unified-office-opens-ai-communications-123000711.html?fr=sycsrp_catchall)

### [](https://telecomreseller.com/2025/02/11/unified-office-announces-significant-expansion-of-its-tcniq-ai-analytics-suite-of-products-at-itexpo/)

---

**February 13, 2025**

### **No Jitter**

### [Unified Office Expands AI Analytics Suite ](https://www.nojitter.com/contact-centers/no-jitter-roll-united-office-expands-ai-analytics-suite)

### [](https://telecomreseller.com/2025/02/11/unified-office-announces-significant-expansion-of-its-tcniq-ai-analytics-suite-of-products-at-itexpo/)

---

**February 11, 2025**

### **Channel Vision** 

### [Unified Office Upgrades TCNIQ AI Analytics Suite ](https://channelvisionmag.com/unified-office-upgrades-tcniq-ai-analytics-suite/)

### [](https://telecomreseller.com/2025/02/11/unified-office-announces-significant-expansion-of-its-tcniq-ai-analytics-suite-of-products-at-itexpo/)

---

**February 11, 2025**

### **Telecom Reseller**

### [Unified Office Announces Significant Expansion of its TCNIQ AI Analytics Suite of Products at ITExpo](https://telecomreseller.com/2025/02/11/unified-office-announces-significant-expansion-of-its-tcniq-ai-analytics-suite-of-products-at-itexpo/)

---

**February 11, 2025**

### **Yahoo Finance**

### [Unified Office Announces Significant Expansion of its TCNIQ AI Analytics Suite of Products at ITExpo](https://finance.yahoo.com/news/unified-office-announces-significant-expansion-133000575.html?guccounter=1)

---

**February 4, 2025**

### **Telecom Reseller**

### [EngageIQ helps resellers deliver innovative services, Unified Office Podcast](https://telecomreseller.com/2025/02/04/engageiq-helps-resellers-deliver-innovative-services-unified-office-podcast/)

---

**December 25, 2024**

### **Telecom Reseller**

### [Leveraging the Gartner Hype Cycle: AI's Impact on SMBs](https://telecomreseller.com/2024/12/25/leveraging-the-gartner-hype-cycle-ais-impact-on-smbs/)

---

**November 12, 2024**

### **Pizza Today**

### [Unified Office Announces EngageIQ, Its AI-Based Staff Engagement Grading Application at CVxEXPO 2024](https://pizzatoday.com/products/services/unified-office-announces-engageiq-its-ai-based-staff-engagement-grading-application-at-cvxexpo-2024/)

---

**November 12, 2024**

### **Hospitality Technology**

### [Unified Office Announces EngageIQ, Its AI-Based Staff Engagement Grading Application](https://hospitalitytech.com/news-briefs/2024-11-12?article=unified-office-announces-engageiq-its-ai-based-staff-engagement-grading-application)

---

**November 12, 2024**

### **Yahoo Finance**

### [Unified Office Announces EngageIQ, Its AI-Based Staff Engagement Grading Application at CVxEXPO 2024](https://finance.yahoo.com/news/unified-office-announces-engageiq-ai-150000212.html?guccounter=1)

---

**November 12, 2024**

### **Telecom Reseller**

### [Unified Office Announces EngageIQ, Its AI-Based Staff Engagement Grading Application at CVxEXPO 2024](https://telecomreseller.com/2024/11/12/unified-office-announces-engageiq-its-ai-based-staff-engagement-grading-application-at-cvxexpo-2024/)

---

**November 12, 2024**

### **QSR**

### [Unified Office Announces New AI-Based Staff Engagement App](https://www.qsrmagazine.com/operations/technology/unified-office-announces-new-ai-based-staff-engagement-app/)

---

**November 12, 2024**

### **Future of Work**

### [Future of Work Expo Platinum Sponsor Unified Office Announces EngageIQ to Bring Businesses Closer to Customers](https://www.futureofworknews.com/topics/futureofwork/articles/461173-future-work-expo-platinum-sponsor-unified-office-announces.htm)

---

**November 12, 2024

### **Channel Vision Magazine**

### [Unified Office Announces EngageIQ AI-Based Staff Engagement Grading App at CVxEXPO](https://channelvisionmag.com/unified-office-announces-engageiq-ai-based-staff-engagement-grading-app-at-cvxexpo/)

---

**September 12, 2024

### **Focus Outlook**

### [How Unified Office is Revolutionizing the Hotel Experience](https://focusoutlook.com/unified-office/)

---

**July 30, 2024**

### **Outlook Series** 

### [Outlook Series' Michael Lippis interviews Ray Pasquale and Michael Cohen to gain Unified Office's perspective on AI Voice Monetization](https://www.outlookseries.com/vendor_perspective/Unified_Office_AI_Voice_Monetization.htm)

---

**July 24, 2024**

### **Evan Kirstel** 

### [What's up with Tech? The Future of Small Businesses](https://www.buzzsprout.com/2228835/15446845)

---

**July 19, 2024**

### **Telecom Reseller**

### [Unified Office Revoluntionizing VoIP: Ray Pasquale on AI Integration, Small Business Innovation, and Enhanced Communication Solutions](https://telecomreseller.com/2024/07/19/revolutionizing-voip-ray-pasquale-on-ai-integration-small-business-innovation-and-enhanced-communication-solutions/)

---

**June 24, 2024**

### **Channel Vision**

### [Unified Office Wins VSA in Best Emerging Tech Breakthrough](https://channelvisionmag.com/unified-office-wins-channelvision-vsa-in-the-best-emerging-technology-breakthrough/)

---

**June 2, 2024**

### **Telecom Reseller**

### [Reviving Customer Service: What's Old is New Again](https://telecomreseller.com/2024/06/02/reviving-customer-service-whats-old-is-new-again/)

---

**May 24, 2024**

### **DotCom Magazine**

### [Unified Office Awarded 2024 Impact Company of The Year Award ](https://dotcommagazine.com/2024/05/unified-office-dotcom-magazine-reveals-its-annual-list-of-americas-most-impactful-privately-held-companies-unified-office-awarded-2024-impact-company-of-the-year-award/)

### [](https://finance.yahoo.com/news/unified-office-wins-2023-visionary-173300995.html?guce_referrer=aHR0cHM6Ly93d3cuZ29vZ2xlLmNvbS8&guce_referrer_sig=AQAAAF29-hjMv3YAkY14niw-EdGPbf2dW0eVYdLQse6_ei74ALdvWMqTc81vbI-NONdt_qWxRHkxrr_49vhMK4AgxxzhV-OKYWFyZE-bQdaHpvrIg26WedVlPjwvl7iZW5cw-ywyWrUI7YEjFrwLMbnvWy4Ws1sexjRxOFXQTgW7DTg8&guccounter=2)

---

**May 21, 2024**

### **TMC NET**

### [Unified Office Receives 2024 Customer Magazine Voice Technology Excellence Award](https://www.tmcnet.com/topics/articles/2024/05/21/459632-unified-office-receives-2024-customer-magazine-voice-technology.htm#google_vignette)

### [](https://finance.yahoo.com/news/unified-office-wins-2023-visionary-173300995.html?guce_referrer=aHR0cHM6Ly93d3cuZ29vZ2xlLmNvbS8&guce_referrer_sig=AQAAAF29-hjMv3YAkY14niw-EdGPbf2dW0eVYdLQse6_ei74ALdvWMqTc81vbI-NONdt_qWxRHkxrr_49vhMK4AgxxzhV-OKYWFyZE-bQdaHpvrIg26WedVlPjwvl7iZW5cw-ywyWrUI7YEjFrwLMbnvWy4Ws1sexjRxOFXQTgW7DTg8&guccounter=2)

---

**April 1, 2024**

### **Success Knocks** 

### [Success Knocks Awards Unified Office 'Innovation Excellence Award 2023](https://www.successknocks.com/innovationexcellenceaward2023vol3/#page=61)

### [](https://finance.yahoo.com/news/unified-office-wins-2023-visionary-173300995.html?guce_referrer=aHR0cHM6Ly93d3cuZ29vZ2xlLmNvbS8&guce_referrer_sig=AQAAAF29-hjMv3YAkY14niw-EdGPbf2dW0eVYdLQse6_ei74ALdvWMqTc81vbI-NONdt_qWxRHkxrr_49vhMK4AgxxzhV-OKYWFyZE-bQdaHpvrIg26WedVlPjwvl7iZW5cw-ywyWrUI7YEjFrwLMbnvWy4Ws1sexjRxOFXQTgW7DTg8&guccounter=2)

---

**March 28, 2024**

### **Future of Work** 

### [Unified Office Integrates AI-Powered Coaching During Calls](https://www.futureofworknews.com/topics/futureofwork/articles/459087-unified-office-integrates-ai-powered-coaching-during-calls.htm)

### [](https://finance.yahoo.com/news/unified-office-wins-2023-visionary-173300995.html?guce_referrer=aHR0cHM6Ly93d3cuZ29vZ2xlLmNvbS8&guce_referrer_sig=AQAAAF29-hjMv3YAkY14niw-EdGPbf2dW0eVYdLQse6_ei74ALdvWMqTc81vbI-NONdt_qWxRHkxrr_49vhMK4AgxxzhV-OKYWFyZE-bQdaHpvrIg26WedVlPjwvl7iZW5cw-ywyWrUI7YEjFrwLMbnvWy4Ws1sexjRxOFXQTgW7DTg8&guccounter=2)

---

**February 13, 2024**

### **Yahoo Finance** 

### [Unified Office Integrates Sentiment Analysis with Premium Notifications ](https://finance.yahoo.com/news/unified-office-integrates-sentiment-analysis-154500847.html)

### [](https://finance.yahoo.com/news/unified-office-wins-2023-visionary-173300995.html?guce_referrer=aHR0cHM6Ly93d3cuZ29vZ2xlLmNvbS8&guce_referrer_sig=AQAAAF29-hjMv3YAkY14niw-EdGPbf2dW0eVYdLQse6_ei74ALdvWMqTc81vbI-NONdt_qWxRHkxrr_49vhMK4AgxxzhV-OKYWFyZE-bQdaHpvrIg26WedVlPjwvl7iZW5cw-ywyWrUI7YEjFrwLMbnvWy4Ws1sexjRxOFXQTgW7DTg8&guccounter=2)

---

**February 7, 2024**

### **Yahoo Finance** 

### [Tech Industry Icon, Jeff Pulver, Joins Unified Office's Board of Advisors ](https://finance.yahoo.com/news/tech-industry-icon-jeff-pulver-150500348.html?guccounter=1)

### [](https://finance.yahoo.com/news/unified-office-wins-2023-visionary-173300995.html?guce_referrer=aHR0cHM6Ly93d3cuZ29vZ2xlLmNvbS8&guce_referrer_sig=AQAAAF29-hjMv3YAkY14niw-EdGPbf2dW0eVYdLQse6_ei74ALdvWMqTc81vbI-NONdt_qWxRHkxrr_49vhMK4AgxxzhV-OKYWFyZE-bQdaHpvrIg26WedVlPjwvl7iZW5cw-ywyWrUI7YEjFrwLMbnvWy4Ws1sexjRxOFXQTgW7DTg8&guccounter=2)

---

**January 24, 2024**

### **Telecom Reseller** 

### [The Future is Voice](https://telecomreseller.com/2024/01/30/the-future-is-voice/)

### [](https://finance.yahoo.com/news/unified-office-wins-2023-visionary-173300995.html?guce_referrer=aHR0cHM6Ly93d3cuZ29vZ2xlLmNvbS8&guce_referrer_sig=AQAAAF29-hjMv3YAkY14niw-EdGPbf2dW0eVYdLQse6_ei74ALdvWMqTc81vbI-NONdt_qWxRHkxrr_49vhMK4AgxxzhV-OKYWFyZE-bQdaHpvrIg26WedVlPjwvl7iZW5cw-ywyWrUI7YEjFrwLMbnvWy4Ws1sexjRxOFXQTgW7DTg8&guccounter=2)

---

**November 9, 2023**

### **YAHOO FINANCE** 

### [Unified Office to Speak at the ChannelVision Cvx Conference on AI and IoT for SMBs and Channel Partners](https://finance.yahoo.com/news/unified-office-speak-channelvision-cvx-143000175.html?guce_referrer=aHR0cHM6Ly9kdWNrZHVja2dvLmNvbS8&guce_referrer_sig=AQAAANSIEeZJ-bPHrTDwHS6Y_1ZTLVgYAQ-sgKAe9xI934CXIhyzaWerwfSSQmXmEotb522N66rvq8WgEr3LM2tik5LnzYarqhRFwb4_Yz3JNUzIWVS-jBjqij-NJm4sVcXkn53Dc5-TKh6v-Ekvm2mZmbZ2sgJ9Slzzm4iVDImi_Ia0&guccounter=2)

### [](https://finance.yahoo.com/news/unified-office-wins-2023-visionary-173300995.html?guce_referrer=aHR0cHM6Ly93d3cuZ29vZ2xlLmNvbS8&guce_referrer_sig=AQAAAF29-hjMv3YAkY14niw-EdGPbf2dW0eVYdLQse6_ei74ALdvWMqTc81vbI-NONdt_qWxRHkxrr_49vhMK4AgxxzhV-OKYWFyZE-bQdaHpvrIg26WedVlPjwvl7iZW5cw-ywyWrUI7YEjFrwLMbnvWy4Ws1sexjRxOFXQTgW7DTg8&guccounter=2)

---

**September 6, 2023**

### **YAHOO FINANCE** 

### [Unified Office speaks at SIP NOC Forum on "Who's calling: The Disapperance of Caller ID"](https://finance.yahoo.com/news/unified-office-speaks-sip-noc-142500367.html?guccounter=2&guce_referrer=aHR0cHM6Ly93d3cubGlua2VkaW4uY29tLw&guce_referrer_sig=AQAAAAZSAtQM722tRMtogshcvLUZKb4_ezU2NucK2jj8QKeIo7L0XZJAAdN2Ujzxw92GsSL8l7QhaeUS5qIuDnP403feukLf3NQw9mq6CVhfoWbgPODCEyU_U2IdMFtwSMQyrRG4501T1wiGx8ClWfj63tS8-y446qaRg3HfhBeVglqC)

### [](https://finance.yahoo.com/news/unified-office-wins-2023-visionary-173300995.html?guce_referrer=aHR0cHM6Ly93d3cuZ29vZ2xlLmNvbS8&guce_referrer_sig=AQAAAF29-hjMv3YAkY14niw-EdGPbf2dW0eVYdLQse6_ei74ALdvWMqTc81vbI-NONdt_qWxRHkxrr_49vhMK4AgxxzhV-OKYWFyZE-bQdaHpvrIg26WedVlPjwvl7iZW5cw-ywyWrUI7YEjFrwLMbnvWy4Ws1sexjRxOFXQTgW7DTg8&guccounter=2)

---

**July 20, 2023**

### **YAHOO FINANCE** 

### [Unified Office Wins 2023 Visionary Spotlight Award](https://finance.yahoo.com/news/unified-office-wins-2023-visionary-173300995.html?guce_referrer=aHR0cHM6Ly93d3cuZ29vZ2xlLmNvbS8&guce_referrer_sig=AQAAAF29-hjMv3YAkY14niw-EdGPbf2dW0eVYdLQse6_ei74ALdvWMqTc81vbI-NONdt_qWxRHkxrr_49vhMK4AgxxzhV-OKYWFyZE-bQdaHpvrIg26WedVlPjwvl7iZW5cw-ywyWrUI7YEjFrwLMbnvWy4Ws1sexjRxOFXQTgW7DTg8&guccounter=2)

---

**July 5, 2023**

### **THE BUSINESS BERG** 

### [Ray Pasquale: Continuously Innovating to Help Business Remain Relevant and Competitive in a Constantly Changing World](https://thebusinessberg.com/ray-pasquale-continuously-innovating-to-help-business-remain-relevant-and-competitive-in-a-constantly-changing-world/)

---

**May 25, 2023**

### **TMC NET**

### [Unified Office Addresses the FCC in Washington DC on Spam and Robocalling Caller ID Mislabeling](https://blog.tmcnet.com/blog/rich-tehrani/unified-communications/unified-office-addresses-fcc-on-issues-with-caller-id-mislabeling-and-spam-detection.html)

---

**April 28, 2023

### **THE FRONTIER HUB**

### [Unified Office announces Alexa-Based AI notifications for the Enterprise](https://www.industrial-innovation.com/unified-office-announces-alexa-based-ai-notifications-for-the-enterprise/)

---

**January 18, 2023

### **YAHOO BUSINESS**

### [Unified Office to Exhibit at Future of Work Expo 2023 in Fort Lauderdale ](https://www.yahoo.com/now/unified-office-exhibit-future-expo-133000490.html)

---

**January 16, 2023

### **DOT COM MAGAZINE**

### [DotCom Magazine reveals its annual list of America's most impactful privately held companies - Unified Office Awarded 2023 Impact Company of the Year Award ](https://www.dotcommagazine.com/2023/01/unified-office-dotcom-magazine-reveals-its-annual-list-of-americas-most-impactful-privately-held-companies-unified-office-awarded-2023-impact-company-of-the-year-award/)

---

**September 19, 2022**

### **YAHOO BUSINESS**

### [Unified Office launches Industrial Grade IoT platform for Restaurants](https://www.yahoo.com/now/unified-office-industrial-grade-tcnops-141500202.html)

---

**June 21, 2022**

### **YAHOO FINANCE**

### [Unified Office announces its next generation Sentiment Analysis Suite at ITEXpo](https://finance.yahoo.com/news/unified-office-offers-enhanced-ai-123000538.html)

---

**February 3, 2022**

### **YAHOO FINANCE**

### [Unified Office Receives 2021 IoT Excellence Award](https://www.yahoo.com/now/unified-office-receives-2021-iot-174500228.html)

---

**August 31, 2021**

### **TALKING POINTZ**

### [Unified Office’s Ray Pasquale interviewed on TalkingHeadz with Dave Michels and Evan Kirstel](https://talkingpointz.com/talkingheadz-with-ray-pasquale-of-unified-office/?utm_source=dlvr.it&utm_medium=linkedin)

---

**June 8, 2021**

### **YAHOO FINANCE**

### [Unified Office launches Automotive Performance Suite at the Digital Dealer Conference in Tampa, FL](https://finance.yahoo.com/news/unified-office-launches-automotive-dealer-123000678.html)

---

**January 27, 2021**

### **YAHOO FINANCE**

### [Rana Management Automotive Group Selects Unified Office ](https://finance.yahoo.com/news/unified-office-adds-tri-state-133000980.html)

---

**September 2, 2020**

### **YAHOO FINANCE**

### [Unified Office wins 2020 Visionary Spotlight Award from ChannelVision Magazine](https://finance.yahoo.com/news/unified-office-wins-2020-visionary-123000456.html)

---

**July 21, 2020**

### **TELECOM RESELLER**

### [Unified Office Named as Finalist in the 2020 Light Reading Leading Lights Awards](https://finance.yahoo.com/news/unified-office-named-finalist-2020-122600145.html)

---

**June 16, 2020**

### **TELECOM RESELLER**

### [Unified Office Interviewed by Doug Green, Publisher of Telecom Reseller](https://telecomreseller.com/2020/06/15/podcast-unified-office-enables-essential-services-to-function-during-crises/?ct=t(RSS_EMAIL_CAMPAIGN))

---

**June 3, 2020**

### **YAHOO FINANCE**

### [Unified Office Awarded 2020 TMCnet Teleworking Solutions Excellence Award](https://finance.yahoo.com/news/unified-office-awarded-2020-tmcnet-123010371.html)

---

**December 4, 2020**

### **HOTEL MANAGEMENT MAGAZINE**

### [Unified Office Featured in Hotel Technology Magazine](https://hospitalitytech.com/albion-hotel-miami-beach-leaves-pbx-behind-cloud-based-virtual-communications-business-analytics)

---

**Feb 13, 2020**

### **HOTEL MANAGEMENT MAGAZINE**

### [Unified Office Featured in Hotel Management Magazine](https://www.hotelmanagement.net/tech/unified-office-releases-hospitality-management-suite-0)

---

**Feb 11, 2020**

### **YAHOO FINANCE**

### [Unified Office Announces Hospitality Suite for the Hotel Industry](https://finance.yahoo.com/news/unified-office-announces-hospitality-management-133010734.html)

---

**Jan 24, 2020**

### **ITEXPO**

### [Come join Unified Office at ITExpo Tech Supershow Feb. 12-14 2020 in Fort Lauderdale](https://www.itexpo.com/east/registration.aspx)

---

**September 30, 2019**

### **YAHOO FINANCE** 

### [Unified Office Announces Food Safety IoT Platform](https://finance.yahoo.com/news/unified-office-announces-food-safety-140000954.html)

---

**July 17, 2019**

### **THE SILICON REVIEW**

### [Unified Office named to Silicon Review’s 50 Fastest Growing Companies of 2019 ](https://thesiliconreview.com/magazines/the-leading-managed-services-provider-of-business-class-communications-services-unified-office-inc/)

---

**June 11, 2019**

### **TMC NET**

### [Join Unified Office to Learn how You can Differentiate your Business](https://www.tmcnet.com/webinar/unifiedoffice/Differentiating-your-Business.html)

---

**May 7, 2019**

### **YAHOO FINANCE**

### [Unified Office Receives Second Patent for Making VoIP Work over Broadband Networks](https://finance.yahoo.com/news/unified-office-receives-second-patent-124553093.html)

---

**April 11, 2019**

### **CIO LOOK**

### [Unified Office CEO Honored in CIOLook’s*Transformational CEO’s 2019* Issue](https://ciolook.com/raymond-j-pasquale-an-industry-veteran-with-exemplary-management-skills/)

---

**April 9, 2019**

### **CEOVIEWS**

### [CEOViews Adds Unified Office to their *Top 30 Innovator’s* list for 2019](http://theceoviews.com/unified-office-reinventing-voice-communications/)

---

**March 18, 2019**

### **YAHOO FINANCE**

### [Unified Office Announces Visual Call Flow Builder at Enterprise Connect](https://finance.yahoo.com/news/unified-office-announces-visual-call-144038239.html)

---

**February 28, 2019**

### **TECHTARGET**

### [Unified Office and Artificial Intelligence Featured in Techtarget ](https://searchitchannel.techtarget.com/feature/CodeObjects-taps-Watson-AI-capabilities-to-develop-chatbot-offering)

---

**February 11, 2019**

### **LIGHTREADING**

### [LightReading Interviews Unified Office CEO Ray Pasquale](https://www.lightreading.com/services/voip-services/unified-office-ceo-would-you-like-extra-services-with-that-voip/a/d-id/749380?_mc=RSS_LR_EDT)

---

**January 31, 2019**

### **DENTALTOWN**

### [Unified Office Announces Virtual Communications Console for Dental Industry](https://www.dentaltown.com/news/details/11487/unified-office-launches-total-connect-now-virtual-communications-console)

---

**December 10, 2018**

### **DENTISTRYIQ**

### [Unified Office Featured in Dentistry IQ](https://www.dentistryiq.com/articles/2018/12/the-rise-of-the-internet-economy-and-dentistry.html)

---

**December 4, 2018**

### **TELEPHONY MAGAZINE**

### [Unified Office Receives 2018 Excellence Award from Internet Telephony Magazine](https://www.tmcnet.com/usubmit/2018/12/05/8863360.htm)

---

**November 28,2018**

### **DENTAL SHOPPER MAGAZINE**

### [Unified Office Featured in Dental Shopper Magazine October 2018 issue](https://unifiedoffice.com/wp-content/uploads/2018/11/Dental-Shopper-article-Oct.-2018-p-33.pdf)

---

**November 6, 2018**

### **CRN**

### [CRN adds Unified Office to it’s 2018 Next-Gen 250 list](http://www.globenewswire.com/news-release/2018/11/06/1646222/0/en/Unified-Office-Recognized-on-2018-CRN-Next-Gen-250-List.html)

---

**October 3, 2018**

### **VOIPREVIEW**

### [VoIPReview.org interviews Unified Office on its new Practice Management Suite for Dentists](https://www.voipreview.org/blog/qa-unified-office-enhancing-practice-patient-experience-unified-office-s-total-connect-now)

---

**September 8, 2018**

### **DENTALTOWN**

### [Unified Office Launches Practice Management Suite to Help Improve Patient Experience](https://www.dentaltown.com/news/details/11166/unified-office-launches-practice-management-suite-to-help-improve-patient-experience)

---

**September 6, 2018**

### **TECHZONE360**

### [Unified Office Takes a Trip to the Dentist Office](https://www.techzone360.com/topics/techzone/articles/2018/09/06/439411-unified-office-takes-trip-the-dentist-office.htm)

---

**August 15, 2018**

### **THE SILICON REVIEW** 

### [The Silicon Review names Unified Office to it’s Silicon 70 list](https://thesiliconreview.com/magazines/the-providers-of-high-quality-business-communications-unified-office/)

---

**July 25, 2018**

### **CHANNEL VISION MAGAZINE**

### [Unified Office Receives ChannelVision Magazine’s 2018 Top Innovation Award](https://globenewswire.com/news-release/2018/07/25/1542029/0/en/Unified-Office-Receives-ChannelVision-Magazine-s-2018-Top-Innovation-Award.html)

---

**May 25, 2018**

### **ORLANDO BIZFEST**

### [Orlando BizFest Interviews Unified Office at BizFest Orlando 2018](https://unifiedoffice.com/wp-content/uploads/2018/07/Score-May-5-2018.mp3)

---

**May 2, 2018**

### **GLOBAL NEWS WIRE**

### [Unified Office Awarded Patent for the Routing of Real Time Data over Broadband Networks](https://globenewswire.com/news-release/2018/05/02/1494993/0/en/Unified-Office-Issued-Patent-for-Its-Award-Winning-Highest-Quality-Routing-Protocol-Transmission-Network.html)

---

**April 11, 2018**

### **GLOBAL NEWS WIRE**

### [Unified Office Safety and Security Hot Line Helps Domino’s Deter Delivery Crime](https://globenewswire.com/news-release/2018/04/11/1468621/0/en/Unified-Office-Safety-and-Security-Hot-Line-Helps-Domino-s-Deter-Delivery-Crime.html)

---

**April 6, 2018**

### **ORLANDO BIZFEST**

### [Unified Office sponsors Orlando BizFest at the National Entrepreneur Center Orlando](https://orlando.score.org/bizfest-2018)

---

**March 30, 2018**

### **FOOD SERVICE AND HOSPITALITY**

### [How the Internet of Things is Building Smarter Restaurants](http://www.foodserviceandhospitality.com/how-the-internet-of-things-is-building-smarter-restaurants/)

---

**March 28, 2018**

### **ITEXPO**

### [Unified Office interviewed at ITExpo 2018](https://www.youtube.com/watch?v=VaG0vAEDy7M)

---

**March 12, 2018**

### **IoT EVOLUTION**

### [Unifying the Connection of Things and People](http://www.iotevolutionworld.com/m2m/articles/437457-unifying-connection-things-people-the-intersection-iot-uc.htm)

---

**March 13,2018**

### **GLOBAL NEWSWIRE**

### [One Platform to Unite them All. TCN Operations Management Suite™ (TCNOMS)](https://globenewswire.com/news-release/2018/03/13/1421424/0/en/Unified-Office-Combines-All-Total-Connect-Now-Communications-Services-Into-One-Management-Portal.html)

---

**February 27, 2018**

### **GLOBAL NEWSWIRE**

### [Unified Office awarded IoT Excellence Award](https://globenewswire.com/news-release/2018/02/27/1396376/0/en/Unified-Office-Receives-2017-IoT-Excellence-Award.html)

---

**February 13, 2018**

### **GLOBAL NEWSWIRE**

### [Unified Office adds Sentiment Analysis Suite (TCNIQ) to its TCN Communications Platform](https://globenewswire.com/news-release/2018/02/13/1339781/0/en/Unified-Office-Adds-Sentiment-Analysis-Suite-to-Total-Connect-NowSM-Managed-Business-Communications-Service.html)

---

**January 26, 2018**

### **TELECOM RESELLER**

### [Interview with Ray Pasquale and Telecom Reseller regarding its expanded IoT service platform for SMB customers](https://telecomreseller.com/2018/01/25/podcast-unified-office-enhances-iot-monitoring-with-predetermined-actions-to-take-corrective-action/)

---

**January 22, 2018**

### **IoT EVOLUTION**

### [From Unified to Universal Communications, The Extension to Things in Business Infrastructure](https://www.iotevolutionworld.com/iot/articles/436578-from-unified-universal-communications-extension-things-business-infrastructure.htm)

---

**July 18, 2017**

### **ORLANDO BUSINESS**

### [Orlando Business TV Interviews Ray Pasquale, CEO of Unified Office](http://orlandobusinesstv.com/videos/disrupting-business-communications-for-revenue-growth/)

---

**April 12, 2017**

### **YAHOO FINANCE**

### [TeamLogic IT Experiences Unprecedented Customer Demand For Business Communications Services with Unified Office](https://finance.yahoo.com/news/teamlogic-experiences-unprecedented-customer-demand-134640485.html)

---

**March 8, 2017**

### **VOIP REVIEW**

### [How Unified Office Meets the Communication Needs of Restaurants](https://www.voipreview.org/blog/how-unified-office-meets-communication-needs-restaurants)

---

**February 8, 2017**

### **TELECOM RESELLER**

### [Operational business processes of maintaining quality control are added to the Unified Office solution via IoT](https://telecomreseller.com/2017/02/08/operational-business-processes-of-maintaining-quality-control-are-added-to-the-unified-office-solution-via-iot/)

---

**December 20, 2016**

### **ITEXPO**

### [Pasquale Chats About Mobile, Virtualization, More](https://www.itexpo.com/east/shownews/articles/428166-pasquale-chats-mobile-virtualization-more.htm)

---

**January 25, 2016**

### **TELECOM RESELLER**

### [CASE STUDY: Melting Pot of Sacramento](https://telecomreseller.com/2016/01/25/case-study-the-melting-pot-restaurant-of-sacramento-deploys-unified-offices-total-connect-now-communications-service-with-visual-performance-suite/)

---

**May 13, 2015**

### **NATION'S RESTAURANT NEWS**

### [New Tech Efforts Revolutionizing Restaurant Labor](https://www.nrn.com/consumer-trends/new-tech-efforts-revolutionizing-restaurant-labor)

---

**March 20, 2015**

### **QSR MAGAZINE**

### [MAR Pizza Group Selects Management Software](https://www.qsrmagazine.com/news/mar-pizza-group-selects-management-software)

---

**March 18, 2015**

### **NH BUSINESS REVIEW**

### [Portsmouth technology firm delivers for Domino’s](https://www.nhbr.com/portsmouth-technology-firm-delivers-for-dominos/)

---

**February 3, 2015**

### **CRN**

### [Unified Office Adds Analytics Suite To Communications Offering](https://www.crn.com/news/managed-services/300075618/unified-office-adds-analytics-suite-to-communications-offering.htm)

---

**January 28, 2015**

### CHANNEL BUZZ

### [MSP Unified Office adds analytics to managed hybrid cloud](https://channelbuzz.ca/2015/01/msp-unified-office-adds-analytics-managed-hybrid-cloud-11840/)

---

**January 28, 2015**

### **TMC NET**

### [Unified Office is a breath of fresh air in the me-too world of cloud VoIP](https://www.tmcnet.com/topics/articles/2015/01/28/397210-itexpo-unified-office-rocks-fast-food-rolls-out.htm)

---

**July 17, 2014**

### **CRN**

### [The 10 Coolest Cloud Startups Of 2014 (So Far): Young Companies Can Revolutionize A Revolutionary Business](https://www.crn.com/slide-shows/cloud/300073443/the-10-coolest-cloud-startups-of-2014-so-far.htm/8)

---

**April 01, 2014**

### **WEB RTC**

### [How Unified Office is Optimizing the Virtual Experience](https://www.webrtcworld.com/topics/webrtc-world/articles/374838-how-unified-office-optimizing-virtual-experience.htm)

---

**March 19, 2014**

### **CRN**

### [Unified Office Aims To Raise The Bar For VoIP With New UC Cloud Platform](https://www.crn.com/news/networking/300072088/unified-office-aims-to-raise-the-bar-for-voip-with-new-uc-cloud-platform.htm)

---

**March 19, 2014**

### **IT BUSINESS EDGE**

### [Unified Office Updates Unified Communications Service](https://www.itbusinessedge.com/communications/unified-office-updates-unified-communications-service/)

---

**February 6, 2013**

### **WEB RTC**

### [WebRTC, UC and SIP Will Produce a New Generation of Service Providers](https://technews.tmcnet.com/sip-phones/topics/sip-phones/articles/325935-webrtc-uc-sip-will-produce-new-generation-service.htm)

---

**July 20, 2023**

### **YAHOO FINANCE** 

### [Unified Office Wins 2023 Visionary Spotlight Award](https://finance.yahoo.com/news/unified-office-wins-2023-visionary-173300995.html?guce_referrer=aHR0cHM6Ly93d3cuZ29vZ2xlLmNvbS8&guce_referrer_sig=AQAAAF29-hjMv3YAkY14niw-EdGPbf2dW0eVYdLQse6_ei74ALdvWMqTc81vbI-NONdt_qWxRHkxrr_49vhMK4AgxxzhV-OKYWFyZE-bQdaHpvrIg26WedVlPjwvl7iZW5cw-ywyWrUI7YEjFrwLMbnvWy4Ws1sexjRxOFXQTgW7DTg8&guccounter=2)

---

**July 5, 2023**

### **THE BUSINESS BERG** 

### [Ray Pasquale: Continuously Innovating to Help Business Remain Relevant and Competitive in a Constantly Changing World](https://thebusinessberg.com/ray-pasquale-continuously-innovating-to-help-business-remain-relevant-and-competitive-in-a-constantly-changing-world/)

---

**May 25, 2023**

### **TMC NET**

### [Unified Office Addresses the FCC in Washington DC on Spam and Robocalling Caller ID Mislabeling](https://blog.tmcnet.com/blog/rich-tehrani/unified-communications/unified-office-addresses-fcc-on-issues-with-caller-id-mislabeling-and-spam-detection.html)

---

**April 28, 2023

### **THE FRONTIER HUB**

### [Unified Office announces Alexa-Based AI notifications for the Enterprise](https://www.industrial-innovation.com/unified-office-announces-alexa-based-ai-notifications-for-the-enterprise/)

---

**January 18, 2023

### **YAHOO BUSINESS**

### [Unified Office to Exhibit at Future of Work Expo 2023 in Fort Lauderdale ](https://www.yahoo.com/now/unified-office-exhibit-future-expo-133000490.html)

---

**January 16, 2023

### **DOT COM MAGAZINE**

### [DotCom Magazine reveals its annual list of America's most impactful privately held companies - Unified Office Awarded 2023 Impact Company of the Year Award ](https://www.dotcommagazine.com/2023/01/unified-office-dotcom-magazine-reveals-its-annual-list-of-americas-most-impactful-privately-held-companies-unified-office-awarded-2023-impact-company-of-the-year-award/)

---

**September 19, 2022**

### **YAHOO BUSINESS**

### [Unified Office launches Industrial Grade IoT platform for Restaurants](https://www.yahoo.com/now/unified-office-industrial-grade-tcnops-141500202.html)

---

**June 21, 2022**

### **YAHOO FINANCE**

### [Unified Office announces its next generation Sentiment Analysis Suite at ITEXpo](https://finance.yahoo.com/news/unified-office-offers-enhanced-ai-123000538.html)

---

**February 3, 2022**

### **YAHOO FINANCE**

### [Unified Office Receives 2021 IoT Excellence Award](https://www.yahoo.com/now/unified-office-receives-2021-iot-174500228.html)

---

**August 31, 2021**

### **TALKING POINTZ**

### [Unified Office’s Ray Pasquale interviewed on TalkingHeadz with Dave Michels and Evan Kirstel](https://talkingpointz.com/talkingheadz-with-ray-pasquale-of-unified-office/?utm_source=dlvr.it&utm_medium=linkedin)

---

**June 8, 2021**

### **YAHOO FINANCE**

### [Unified Office launches Automotive Performance Suite at the Digital Dealer Conference in Tampa, FL](https://finance.yahoo.com/news/unified-office-launches-automotive-dealer-123000678.html)

---

**January 27, 2021**

### **YAHOO FINANCE**

### [Rana Management Automotive Group Selects Unified Office ](https://finance.yahoo.com/news/unified-office-adds-tri-state-133000980.html)

---

**September 2, 2020**

### **YAHOO FINANCE**

### [Unified Office wins 2020 Visionary Spotlight Award from ChannelVision Magazine](https://finance.yahoo.com/news/unified-office-wins-2020-visionary-123000456.html)

---

**July 21, 2020**

### **TELECOM RESELLER**

### [Unified Office Named as Finalist in the 2020 Light Reading Leading Lights Awards](https://finance.yahoo.com/news/unified-office-named-finalist-2020-122600145.html)

---

**June 16, 2020**

### **TELECOM RESELLER**

### [Unified Office Interviewed by Doug Green, Publisher of Telecom Reseller](https://telecomreseller.com/2020/06/15/podcast-unified-office-enables-essential-services-to-function-during-crises/?ct=t(RSS_EMAIL_CAMPAIGN))

---

**June 3, 2020**

### **YAHOO FINANCE**

### [Unified Office Awarded 2020 TMCnet Teleworking Solutions Excellence Award](https://finance.yahoo.com/news/unified-office-awarded-2020-tmcnet-123010371.html)

---

**December 4, 2020**

### **HOTEL MANAGEMENT MAGAZINE**

### [Unified Office Featured in Hotel Technology Magazine](https://hospitalitytech.com/albion-hotel-miami-beach-leaves-pbx-behind-cloud-based-virtual-communications-business-analytics)

---

**Feb 13, 2020**

### **HOTEL MANAGEMENT MAGAZINE**

### [Unified Office Featured in Hotel Management Magazine](https://www.hotelmanagement.net/tech/unified-office-releases-hospitality-management-suite-0)

---

**Feb 11, 2020**

### **YAHOO FINANCE**

### [Unified Office Announces Hospitality Suite for the Hotel Industry](https://finance.yahoo.com/news/unified-office-announces-hospitality-management-133010734.html)

---

**Jan 24, 2020**

### **ITEXPO**

### [Come join Unified Office at ITExpo Tech Supershow Feb. 12-14 2020 in Fort Lauderdale](https://www.itexpo.com/east/registration.aspx)

---

**September 30, 2019**

### **YAHOO FINANCE** 

### [Unified Office Announces Food Safety IoT Platform](https://finance.yahoo.com/news/unified-office-announces-food-safety-140000954.html)

---

**July 17, 2019**

### **THE SILICON REVIEW**

### [Unified Office named to Silicon Review’s 50 Fastest Growing Companies of 2019 ](https://thesiliconreview.com/magazines/the-leading-managed-services-provider-of-business-class-communications-services-unified-office-inc/)

---

**June 11, 2019**

### **TMC NET**

### [Join Unified Office to Learn how You can Differentiate your Business](https://www.tmcnet.com/webinar/unifiedoffice/Differentiating-your-Business.html)

---

**May 7, 2019**

### **YAHOO FINANCE**

### [Unified Office Receives Second Patent for Making VoIP Work over Broadband Networks](https://finance.yahoo.com/news/unified-office-receives-second-patent-124553093.html)

---

**April 11, 2019**

### **CIO LOOK**

### [Unified Office CEO Honored in CIOLook’s*Transformational CEO’s 2019* Issue](https://ciolook.com/raymond-j-pasquale-an-industry-veteran-with-exemplary-management-skills/)

---

**April 9, 2019**

### **CEOVIEWS**

### [CEOViews Adds Unified Office to their *Top 30 Innovator’s* list for 2019](http://theceoviews.com/unified-office-reinventing-voice-communications/)

---

**March 18, 2019**

### **YAHOO FINANCE**

### [Unified Office Announces Visual Call Flow Builder at Enterprise Connect](https://finance.yahoo.com/news/unified-office-announces-visual-call-144038239.html)

---

**February 28, 2019**

### **TECHTARGET**

### [Unified Office and Artificial Intelligence Featured in Techtarget ](https://searchitchannel.techtarget.com/feature/CodeObjects-taps-Watson-AI-capabilities-to-develop-chatbot-offering)

---

**February 11, 2019**

### **LIGHTREADING**

### [LightReading Interviews Unified Office CEO Ray Pasquale](https://www.lightreading.com/services/voip-services/unified-office-ceo-would-you-like-extra-services-with-that-voip/a/d-id/749380?_mc=RSS_LR_EDT)

---

**January 31, 2019**

### **DENTALTOWN**

### [Unified Office Announces Virtual Communications Console for Dental Industry](https://www.dentaltown.com/news/details/11487/unified-office-launches-total-connect-now-virtual-communications-console)

---

**December 10, 2018**

### **DENTISTRYIQ**

### [Unified Office Featured in Dentistry IQ](https://www.dentistryiq.com/articles/2018/12/the-rise-of-the-internet-economy-and-dentistry.html)

---

**December 4, 2018**

### **TELEPHONY MAGAZINE**

### [Unified Office Receives 2018 Excellence Award from Internet Telephony Magazine](https://www.tmcnet.com/usubmit/2018/12/05/8863360.htm)

---

**November 28,2018**

### **DENTAL SHOPPER MAGAZINE**

### [Unified Office Featured in Dental Shopper Magazine October 2018 issue](https://unifiedoffice.com/wp-content/uploads/2018/11/Dental-Shopper-article-Oct.-2018-p-33.pdf)

---

**November 6, 2018**

### **CRN**

### [CRN adds Unified Office to it’s 2018 Next-Gen 250 list](http://www.globenewswire.com/news-release/2018/11/06/1646222/0/en/Unified-Office-Recognized-on-2018-CRN-Next-Gen-250-List.html)

---

**October 3, 2018**

### **VOIPREVIEW**

### [VoIPReview.org interviews Unified Office on its new Practice Management Suite for Dentists](https://www.voipreview.org/blog/qa-unified-office-enhancing-practice-patient-experience-unified-office-s-total-connect-now)

---

**September 8, 2018**

### **DENTALTOWN**

### [Unified Office Launches Practice Management Suite to Help Improve Patient Experience](https://www.dentaltown.com/news/details/11166/unified-office-launches-practice-management-suite-to-help-improve-patient-experience)

---

**September 6, 2018**

### **TECHZONE360**

### [Unified Office Takes a Trip to the Dentist Office](https://www.techzone360.com/topics/techzone/articles/2018/09/06/439411-unified-office-takes-trip-the-dentist-office.htm)

---

**August 15, 2018**

### **THE SILICON REVIEW** 

### [The Silicon Review names Unified Office to it’s Silicon 70 list](https://thesiliconreview.com/magazines/the-providers-of-high-quality-business-communications-unified-office/)

---

**July 25, 2018**

### **CHANNEL VISION MAGAZINE**

### [Unified Office Receives ChannelVision Magazine’s 2018 Top Innovation Award](https://globenewswire.com/news-release/2018/07/25/1542029/0/en/Unified-Office-Receives-ChannelVision-Magazine-s-2018-Top-Innovation-Award.html)

---

**May 25, 2018**

### **ORLANDO BIZFEST**

### [Orlando BizFest Interviews Unified Office at BizFest Orlando 2018](https://unifiedoffice.com/wp-content/uploads/2018/07/Score-May-5-2018.mp3)

---

**May 2, 2018**

### **GLOBAL NEWS WIRE**

### [Unified Office Awarded Patent for the Routing of Real Time Data over Broadband Networks](https://globenewswire.com/news-release/2018/05/02/1494993/0/en/Unified-Office-Issued-Patent-for-Its-Award-Winning-Highest-Quality-Routing-Protocol-Transmission-Network.html)

---

**April 11, 2018**

### **GLOBAL NEWS WIRE**

### [Unified Office Safety and Security Hot Line Helps Domino’s Deter Delivery Crime](https://globenewswire.com/news-release/2018/04/11/1468621/0/en/Unified-Office-Safety-and-Security-Hot-Line-Helps-Domino-s-Deter-Delivery-Crime.html)

---

**April 6, 2018**

### **ORLANDO BIZFEST**

### [Unified Office sponsors Orlando BizFest at the National Entrepreneur Center Orlando](https://orlando.score.org/bizfest-2018)

---

**March 30, 2018**

### **FOOD SERVICE AND HOSPITALITY**

### [How the Internet of Things is Building Smarter Restaurants](http://www.foodserviceandhospitality.com/how-the-internet-of-things-is-building-smarter-restaurants/)

---

**March 28, 2018**

### **ITEXPO**

### [Unified Office interviewed at ITExpo 2018](https://www.youtube.com/watch?v=VaG0vAEDy7M)

---

**March 12, 2018**

### **IoT EVOLUTION**

### [Unifying the Connection of Things and People](http://www.iotevolutionworld.com/m2m/articles/437457-unifying-connection-things-people-the-intersection-iot-uc.htm)

---

**March 13,2018**

### **GLOBAL NEWSWIRE**

### [One Platform to Unite them All. TCN Operations Management Suite™ (TCNOMS)](https://globenewswire.com/news-release/2018/03/13/1421424/0/en/Unified-Office-Combines-All-Total-Connect-Now-Communications-Services-Into-One-Management-Portal.html)

---

**February 27, 2018**

### **GLOBAL NEWSWIRE**

### [Unified Office awarded IoT Excellence Award](https://globenewswire.com/news-release/2018/02/27/1396376/0/en/Unified-Office-Receives-2017-IoT-Excellence-Award.html)

---

**February 13, 2018**

### **GLOBAL NEWSWIRE**

### [Unified Office adds Sentiment Analysis Suite (TCNIQ) to its TCN Communications Platform](https://globenewswire.com/news-release/2018/02/13/1339781/0/en/Unified-Office-Adds-Sentiment-Analysis-Suite-to-Total-Connect-NowSM-Managed-Business-Communications-Service.html)

---

**January 26, 2018**

### **TELECOM RESELLER**

### [Interview with Ray Pasquale and Telecom Reseller regarding its expanded IoT service platform for SMB customers](https://telecomreseller.com/2018/01/25/podcast-unified-office-enhances-iot-monitoring-with-predetermined-actions-to-take-corrective-action/)

---

**January 22, 2018**

### **IoT EVOLUTION**

### [From Unified to Universal Communications, The Extension to Things in Business Infrastructure](https://www.iotevolutionworld.com/iot/articles/436578-from-unified-universal-communications-extension-things-business-infrastructure.htm)

---

**July 18, 2017**

### **ORLANDO BUSINESS**

### [Orlando Business TV Interviews Ray Pasquale, CEO of Unified Office](http://orlandobusinesstv.com/videos/disrupting-business-communications-for-revenue-growth/)

---

**April 12, 2017**

### **YAHOO FINANCE**

### [TeamLogic IT Experiences Unprecedented Customer Demand For Business Communications Services with Unified Office](https://finance.yahoo.com/news/teamlogic-experiences-unprecedented-customer-demand-134640485.html)

---

**March 8, 2017**

### **VOIP REVIEW**

### [How Unified Office Meets the Communication Needs of Restaurants](https://www.voipreview.org/blog/how-unified-office-meets-communication-needs-restaurants)

---

**February 8, 2017**

### **TELECOM RESELLER**

### [Operational business processes of maintaining quality control are added to the Unified Office solution via IoT](https://telecomreseller.com/2017/02/08/operational-business-processes-of-maintaining-quality-control-are-added-to-the-unified-office-solution-via-iot/)

---

**December 20, 2016**

### **ITEXPO**

### [Pasquale Chats About Mobile, Virtualization, More](https://www.itexpo.com/east/shownews/articles/428166-pasquale-chats-mobile-virtualization-more.htm)

---

**January 25, 2016**

### **TELECOM RESELLER**

### [CASE STUDY: Melting Pot of Sacramento](https://telecomreseller.com/2016/01/25/case-study-the-melting-pot-restaurant-of-sacramento-deploys-unified-offices-total-connect-now-communications-service-with-visual-performance-suite/)

---

**May 13, 2015**

### **NATION'S RESTAURANT NEWS**

### [New Tech Efforts Revolutionizing Restaurant Labor](https://www.nrn.com/consumer-trends/new-tech-efforts-revolutionizing-restaurant-labor)

---

**March 20, 2015**

### **QSR MAGAZINE**

### [MAR Pizza Group Selects Management Software](https://www.qsrmagazine.com/news/mar-pizza-group-selects-management-software)

---

**March 18, 2015**

### **NH BUSINESS REVIEW**

### [Portsmouth technology firm delivers for Domino’s](https://www.nhbr.com/portsmouth-technology-firm-delivers-for-dominos/)

---

**February 3, 2015**

### **CRN**

### [Unified Office Adds Analytics Suite To Communications Offering](https://www.crn.com/news/managed-services/300075618/unified-office-adds-analytics-suite-to-communications-offering.htm)

---

**January 28, 2015**

### CHANNEL BUZZ

### [MSP Unified Office adds analytics to managed hybrid cloud](https://channelbuzz.ca/2015/01/msp-unified-office-adds-analytics-managed-hybrid-cloud-11840/)

---

**January 28, 2015**

### **TMC NET**

### [Unified Office is a breath of fresh air in the me-too world of cloud VoIP](https://www.tmcnet.com/topics/articles/2015/01/28/397210-itexpo-unified-office-rocks-fast-food-rolls-out.htm)

---

**July 17, 2014**

### **CRN**

### [The 10 Coolest Cloud Startups Of 2014 (So Far): Young Companies Can Revolutionize A Revolutionary Business](https://www.crn.com/slide-shows/cloud/300073443/the-10-coolest-cloud-startups-of-2014-so-far.htm/8)

---

**April 01, 2014**

### **WEB RTC**

### [How Unified Office is Optimizing the Virtual Experience](https://www.webrtcworld.com/topics/webrtc-world/articles/374838-how-unified-office-optimizing-virtual-experience.htm)

---

**March 19, 2014**

### **CRN**

### [Unified Office Aims To Raise The Bar For VoIP With New UC Cloud Platform](https://www.crn.com/news/networking/300072088/unified-office-aims-to-raise-the-bar-for-voip-with-new-uc-cloud-platform.htm)

---

**March 19, 2014**

### **IT BUSINESS EDGE**

### [Unified Office Updates Unified Communications Service](https://www.itbusinessedge.com/communications/unified-office-updates-unified-communications-service/)

---

**February 6, 2013**

### **WEB RTC**

### [WebRTC, UC and SIP Will Produce a New Generation of Service Providers](https://technews.tmcnet.com/sip-phones/topics/sip-phones/articles/325935-webrtc-uc-sip-will-produce-new-generation-service.htm)

---

**July 20, 2023**

### **YAHOO FINANCE** 

### [Unified Office Wins 2023 Visionary Spotlight Award](https://finance.yahoo.com/news/unified-office-wins-2023-visionary-173300995.html?guce_referrer=aHR0cHM6Ly93d3cuZ29vZ2xlLmNvbS8&guce_referrer_sig=AQAAAF29-hjMv3YAkY14niw-EdGPbf2dW0eVYdLQse6_ei74ALdvWMqTc81vbI-NONdt_qWxRHkxrr_49vhMK4AgxxzhV-OKYWFyZE-bQdaHpvrIg26WedVlPjwvl7iZW5cw-ywyWrUI7YEjFrwLMbnvWy4Ws1sexjRxOFXQTgW7DTg8&guccounter=2)

---

**July 5, 2023**

### **THE BUSINESS BERG** 

### [Ray Pasquale: Continuously Innovating to Help Business Remain Relevant and Competitive in a Constantly Changing World](https://thebusinessberg.com/ray-pasquale-continuously-innovating-to-help-business-remain-relevant-and-competitive-in-a-constantly-changing-world/)

---

**May 25, 2023**

### **TMC NET**

### [Unified Office Addresses the FCC in Washington DC on Spam and Robocalling Caller ID Mislabeling](https://blog.tmcnet.com/blog/rich-tehrani/unified-communications/unified-office-addresses-fcc-on-issues-with-caller-id-mislabeling-and-spam-detection.html)

---

**April 28, 2023

### **THE FRONTIER HUB**

### [Unified Office announces Alexa-Based AI notifications for the Enterprise](https://www.industrial-innovation.com/unified-office-announces-alexa-based-ai-notifications-for-the-enterprise/)

---

**January 18, 2023

### **YAHOO BUSINESS**

### [Unified Office to Exhibit at Future of Work Expo 2023 in Fort Lauderdale ](https://www.yahoo.com/now/unified-office-exhibit-future-expo-133000490.html)

---

**January 16, 2023

### **DOT COM MAGAZINE**

### [DotCom Magazine reveals its annual list of America's most impactful privately held companies - Unified Office Awarded 2023 Impact Company of the Year Award ](https://www.dotcommagazine.com/2023/01/unified-office-dotcom-magazine-reveals-its-annual-list-of-americas-most-impactful-privately-held-companies-unified-office-awarded-2023-impact-company-of-the-year-award/)

---

**September 19, 2022**

### **YAHOO BUSINESS**

### [Unified Office launches Industrial Grade IoT platform for Restaurants](https://www.yahoo.com/now/unified-office-industrial-grade-tcnops-141500202.html)

---

**June 21, 2022**

### **YAHOO FINANCE**

### [Unified Office announces its next generation Sentiment Analysis Suite at ITEXpo](https://finance.yahoo.com/news/unified-office-offers-enhanced-ai-123000538.html)

---

**February 3, 2022**

### **YAHOO FINANCE**

### [Unified Office Receives 2021 IoT Excellence Award](https://www.yahoo.com/now/unified-office-receives-2021-iot-174500228.html)

---

**August 31, 2021**

### **TALKING POINTZ**

### [Unified Office’s Ray Pasquale interviewed on TalkingHeadz with Dave Michels and Evan Kirstel](https://talkingpointz.com/talkingheadz-with-ray-pasquale-of-unified-office/?utm_source=dlvr.it&utm_medium=linkedin)

---

**June 8, 2021**

### **YAHOO FINANCE**

### [Unified Office launches Automotive Performance Suite at the Digital Dealer Conference in Tampa, FL](https://finance.yahoo.com/news/unified-office-launches-automotive-dealer-123000678.html)

---

**January 27, 2021**

### **YAHOO FINANCE**

### [Rana Management Automotive Group Selects Unified Office ](https://finance.yahoo.com/news/unified-office-adds-tri-state-133000980.html)

---

**September 2, 2020**

### **YAHOO FINANCE**

### [Unified Office wins 2020 Visionary Spotlight Award from ChannelVision Magazine](https://finance.yahoo.com/news/unified-office-wins-2020-visionary-123000456.html)

---

**July 21, 2020**

### **TELECOM RESELLER**

### [Unified Office Named as Finalist in the 2020 Light Reading Leading Lights Awards](https://finance.yahoo.com/news/unified-office-named-finalist-2020-122600145.html)

---

**June 16, 2020**

### **TELECOM RESELLER**

### [Unified Office Interviewed by Doug Green, Publisher of Telecom Reseller](https://telecomreseller.com/2020/06/15/podcast-unified-office-enables-essential-services-to-function-during-crises/?ct=t(RSS_EMAIL_CAMPAIGN))

---

**June 3, 2020**

### **YAHOO FINANCE**

### [Unified Office Awarded 2020 TMCnet Teleworking Solutions Excellence Award](https://finance.yahoo.com/news/unified-office-awarded-2020-tmcnet-123010371.html)

---

**December 4, 2020**

### **HOTEL MANAGEMENT MAGAZINE**

### [Unified Office Featured in Hotel Technology Magazine](https://hospitalitytech.com/albion-hotel-miami-beach-leaves-pbx-behind-cloud-based-virtual-communications-business-analytics)

---

**Feb 13, 2020**

### **HOTEL MANAGEMENT MAGAZINE**

### [Unified Office Featured in Hotel Management Magazine](https://www.hotelmanagement.net/tech/unified-office-releases-hospitality-management-suite-0)

---

**Feb 11, 2020**

### **YAHOO FINANCE**

### [Unified Office Announces Hospitality Suite for the Hotel Industry](https://finance.yahoo.com/news/unified-office-announces-hospitality-management-133010734.html)

---

**Jan 24, 2020**

### **ITEXPO**

### [Come join Unified Office at ITExpo Tech Supershow Feb. 12-14 2020 in Fort Lauderdale](https://www.itexpo.com/east/registration.aspx)

---

**September 30, 2019**

### **YAHOO FINANCE** 

### [Unified Office Announces Food Safety IoT Platform](https://finance.yahoo.com/news/unified-office-announces-food-safety-140000954.html)

---

**July 17, 2019**

### **THE SILICON REVIEW**

### [Unified Office named to Silicon Review’s 50 Fastest Growing Companies of 2019 ](https://thesiliconreview.com/magazines/the-leading-managed-services-provider-of-business-class-communications-services-unified-office-inc/)

---

**June 11, 2019**

### **TMC NET**

### [Join Unified Office to Learn how You can Differentiate your Business](https://www.tmcnet.com/webinar/unifiedoffice/Differentiating-your-Business.html)

---

**May 7, 2019**

### **YAHOO FINANCE**

### [Unified Office Receives Second Patent for Making VoIP Work over Broadband Networks](https://finance.yahoo.com/news/unified-office-receives-second-patent-124553093.html)

---

**April 11, 2019**

### **CIO LOOK**

### [Unified Office CEO Honored in CIOLook’s*Transformational CEO’s 2019* Issue](https://ciolook.com/raymond-j-pasquale-an-industry-veteran-with-exemplary-management-skills/)

---

**April 9, 2019**

### **CEOVIEWS**

### [CEOViews Adds Unified Office to their *Top 30 Innovator’s* list for 2019](http://theceoviews.com/unified-office-reinventing-voice-communications/)

---

**March 18, 2019**

### **YAHOO FINANCE**

### [Unified Office Announces Visual Call Flow Builder at Enterprise Connect](https://finance.yahoo.com/news/unified-office-announces-visual-call-144038239.html)

---

**February 28, 2019**

### **TECHTARGET**

### [Unified Office and Artificial Intelligence Featured in Techtarget ](https://searchitchannel.techtarget.com/feature/CodeObjects-taps-Watson-AI-capabilities-to-develop-chatbot-offering)

---

**February 11, 2019**

### **LIGHTREADING**

### [LightReading Interviews Unified Office CEO Ray Pasquale](https://www.lightreading.com/services/voip-services/unified-office-ceo-would-you-like-extra-services-with-that-voip/a/d-id/749380?_mc=RSS_LR_EDT)

---

**January 31, 2019**

### **DENTALTOWN**

### [Unified Office Announces Virtual Communications Console for Dental Industry](https://www.dentaltown.com/news/details/11487/unified-office-launches-total-connect-now-virtual-communications-console)

---

**December 10, 2018**

### **DENTISTRYIQ**

### [Unified Office Featured in Dentistry IQ](https://www.dentistryiq.com/articles/2018/12/the-rise-of-the-internet-economy-and-dentistry.html)

---

**December 4, 2018**

### **TELEPHONY MAGAZINE**

### [Unified Office Receives 2018 Excellence Award from Internet Telephony Magazine](https://www.tmcnet.com/usubmit/2018/12/05/8863360.htm)

---

**November 28,2018**

### **DENTAL SHOPPER MAGAZINE**

### [Unified Office Featured in Dental Shopper Magazine October 2018 issue](https://unifiedoffice.com/wp-content/uploads/2018/11/Dental-Shopper-article-Oct.-2018-p-33.pdf)

---

**November 6, 2018**

### **CRN**

### [CRN adds Unified Office to it’s 2018 Next-Gen 250 list](http://www.globenewswire.com/news-release/2018/11/06/1646222/0/en/Unified-Office-Recognized-on-2018-CRN-Next-Gen-250-List.html)

---

**October 3, 2018**

### **VOIPREVIEW**

### [VoIPReview.org interviews Unified Office on its new Practice Management Suite for Dentists](https://www.voipreview.org/blog/qa-unified-office-enhancing-practice-patient-experience-unified-office-s-total-connect-now)

---

**September 8, 2018**

### **DENTALTOWN**

### [Unified Office Launches Practice Management Suite to Help Improve Patient Experience](https://www.dentaltown.com/news/details/11166/unified-office-launches-practice-management-suite-to-help-improve-patient-experience)

---

**September 6, 2018**

### **TECHZONE360**

### [Unified Office Takes a Trip to the Dentist Office](https://www.techzone360.com/topics/techzone/articles/2018/09/06/439411-unified-office-takes-trip-the-dentist-office.htm)

---

**August 15, 2018**

### **THE SILICON REVIEW** 

### [The Silicon Review names Unified Office to it’s Silicon 70 list](https://thesiliconreview.com/magazines/the-providers-of-high-quality-business-communications-unified-office/)

---

**July 25, 2018**

### **CHANNEL VISION MAGAZINE**

### [Unified Office Receives ChannelVision Magazine’s 2018 Top Innovation Award](https://globenewswire.com/news-release/2018/07/25/1542029/0/en/Unified-Office-Receives-ChannelVision-Magazine-s-2018-Top-Innovation-Award.html)

---

**May 25, 2018**

### **ORLANDO BIZFEST**

### [Orlando BizFest Interviews Unified Office at BizFest Orlando 2018](https://unifiedoffice.com/wp-content/uploads/2018/07/Score-May-5-2018.mp3)

---

**May 2, 2018**

### **GLOBAL NEWS WIRE**

### [Unified Office Awarded Patent for the Routing of Real Time Data over Broadband Networks](https://globenewswire.com/news-release/2018/05/02/1494993/0/en/Unified-Office-Issued-Patent-for-Its-Award-Winning-Highest-Quality-Routing-Protocol-Transmission-Network.html)

---

**April 11, 2018**

### **GLOBAL NEWS WIRE**

### [Unified Office Safety and Security Hot Line Helps Domino’s Deter Delivery Crime](https://globenewswire.com/news-release/2018/04/11/1468621/0/en/Unified-Office-Safety-and-Security-Hot-Line-Helps-Domino-s-Deter-Delivery-Crime.html)

---

**April 6, 2018**

### **ORLANDO BIZFEST**

### [Unified Office sponsors Orlando BizFest at the National Entrepreneur Center Orlando](https://orlando.score.org/bizfest-2018)

---

**March 30, 2018**

### **FOOD SERVICE AND HOSPITALITY**

### [How the Internet of Things is Building Smarter Restaurants](http://www.foodserviceandhospitality.com/how-the-internet-of-things-is-building-smarter-restaurants/)

---

**March 28, 2018**

### **ITEXPO**

### [Unified Office interviewed at ITExpo 2018](https://www.youtube.com/watch?v=VaG0vAEDy7M)

---

**March 12, 2018**

### **IoT EVOLUTION**

### [Unifying the Connection of Things and People](http://www.iotevolutionworld.com/m2m/articles/437457-unifying-connection-things-people-the-intersection-iot-uc.htm)

---

**March 13,2018**

### **GLOBAL NEWSWIRE**

### [One Platform to Unite them All. TCN Operations Management Suite™ (TCNOMS)](https://globenewswire.com/news-release/2018/03/13/1421424/0/en/Unified-Office-Combines-All-Total-Connect-Now-Communications-Services-Into-One-Management-Portal.html)

---

**February 27, 2018**

### **GLOBAL NEWSWIRE**

### [Unified Office awarded IoT Excellence Award](https://globenewswire.com/news-release/2018/02/27/1396376/0/en/Unified-Office-Receives-2017-IoT-Excellence-Award.html)

---

**February 13, 2018**

### **GLOBAL NEWSWIRE**

### [Unified Office adds Sentiment Analysis Suite (TCNIQ) to its TCN Communications Platform](https://globenewswire.com/news-release/2018/02/13/1339781/0/en/Unified-Office-Adds-Sentiment-Analysis-Suite-to-Total-Connect-NowSM-Managed-Business-Communications-Service.html)

---

**January 26, 2018**

### **TELECOM RESELLER**

### [Interview with Ray Pasquale and Telecom Reseller regarding its expanded IoT service platform for SMB customers](https://telecomreseller.com/2018/01/25/podcast-unified-office-enhances-iot-monitoring-with-predetermined-actions-to-take-corrective-action/)

---

**January 22, 2018**

### **IoT EVOLUTION**

### [From Unified to Universal Communications, The Extension to Things in Business Infrastructure](https://www.iotevolutionworld.com/iot/articles/436578-from-unified-universal-communications-extension-things-business-infrastructure.htm)

---

**July 18, 2017**

### **ORLANDO BUSINESS**

### [Orlando Business TV Interviews Ray Pasquale, CEO of Unified Office](http://orlandobusinesstv.com/videos/disrupting-business-communications-for-revenue-growth/)

---

**April 12, 2017**

### **YAHOO FINANCE**

### [TeamLogic IT Experiences Unprecedented Customer Demand For Business Communications Services with Unified Office](https://finance.yahoo.com/news/teamlogic-experiences-unprecedented-customer-demand-134640485.html)

---

**March 8, 2017**

### **VOIP REVIEW**

### [How Unified Office Meets the Communication Needs of Restaurants](https://www.voipreview.org/blog/how-unified-office-meets-communication-needs-restaurants)

---

**February 8, 2017**

### **TELECOM RESELLER**

### [Operational business processes of maintaining quality control are added to the Unified Office solution via IoT](https://telecomreseller.com/2017/02/08/operational-business-processes-of-maintaining-quality-control-are-added-to-the-unified-office-solution-via-iot/)

---

**December 20, 2016**

### **ITEXPO**

### [Pasquale Chats About Mobile, Virtualization, More](https://www.itexpo.com/east/shownews/articles/428166-pasquale-chats-mobile-virtualization-more.htm)

---

**January 25, 2016**

### **TELECOM RESELLER**

### [CASE STUDY: Melting Pot of Sacramento](https://telecomreseller.com/2016/01/25/case-study-the-melting-pot-restaurant-of-sacramento-deploys-unified-offices-total-connect-now-communications-service-with-visual-performance-suite/)

---

**May 13, 2015**

### **NATION'S RESTAURANT NEWS**

### [New Tech Efforts Revolutionizing Restaurant Labor](https://www.nrn.com/consumer-trends/new-tech-efforts-revolutionizing-restaurant-labor)

---

**March 20, 2015**

### **QSR MAGAZINE**

### [MAR Pizza Group Selects Management Software](https://www.qsrmagazine.com/news/mar-pizza-group-selects-management-software)

---

**March 18, 2015**

### **NH BUSINESS REVIEW**

### [Portsmouth technology firm delivers for Domino’s](https://www.nhbr.com/portsmouth-technology-firm-delivers-for-dominos/)

---

**February 3, 2015**

### **CRN**

### [Unified Office Adds Analytics Suite To Communications Offering](https://www.crn.com/news/managed-services/300075618/unified-office-adds-analytics-suite-to-communications-offering.htm)

---

**January 28, 2015**

### CHANNEL BUZZ

### [MSP Unified Office adds analytics to managed hybrid cloud](https://channelbuzz.ca/2015/01/msp-unified-office-adds-analytics-managed-hybrid-cloud-11840/)

---

**January 28, 2015**

### **TMC NET**

### [Unified Office is a breath of fresh air in the me-too world of cloud VoIP](https://www.tmcnet.com/topics/articles/2015/01/28/397210-itexpo-unified-office-rocks-fast-food-rolls-out.htm)

---

**July 17, 2014**

### **CRN**

### [The 10 Coolest Cloud Startups Of 2014 (So Far): Young Companies Can Revolutionize A Revolutionary Business](https://www.crn.com/slide-shows/cloud/300073443/the-10-coolest-cloud-startups-of-2014-so-far.htm/8)

---

**April 01, 2014**

### **WEB RTC**

### [How Unified Office is Optimizing the Virtual Experience](https://www.webrtcworld.com/topics/webrtc-world/articles/374838-how-unified-office-optimizing-virtual-experience.htm)

---

**March 19, 2014**

### **CRN**

### [Unified Office Aims To Raise The Bar For VoIP With New UC Cloud Platform](https://www.crn.com/news/networking/300072088/unified-office-aims-to-raise-the-bar-for-voip-with-new-uc-cloud-platform.htm)

---

**March 19, 2014**

### **IT BUSINESS EDGE**

### [Unified Office Updates Unified Communications Service](https://www.itbusinessedge.com/communications/unified-office-updates-unified-communications-service/)

---

**February 6, 2013**

### **WEB RTC**

### [WebRTC, UC and SIP Will Produce a New Generation of Service Providers](https://technews.tmcnet.com/sip-phones/topics/sip-phones/articles/325935-webrtc-uc-sip-will-produce-new-generation-service.htm)

---

---

### [UOPhone Users Guide](https://unifiedoffice.com/resources/uophone-guide)

**Published:** August 13, 2026
**Author:** Doug Corrigan

**Content:**

UOPhone — User Guide# UOPhone — User Guide

**Unified Office UOPhone** is a business softphone for iOS, Android, and Windows. Use it to make and receive office calls, text, check voicemail, and manage presence—alongside your desk phone, if you have one.

This guide describes what you can do in the app today across all supported platforms. Where a feature works differently by OS, a **Platform note** box appears in that section.

---

## At a glance

![Dialer tab (idle)](https://unifiedoffice.com/wp-content/uploads/2026/07/uop_dialer_idle.png)

TabWhat it’s for**Dialer**Place calls, answer/reject in the app, use the keypad during a call**Calls**Active calls and call history; call back, text, or save a contact**Contacts**Office and phone contacts; tap to dial**Messages**Business SMS/MMS conversations**Voicemail**Listen to, save, delete, and forward voicemail**Help**Opens this guide for the screen you’re on (see below)At the top of the main screens you’ll also see:

- A **gear** menu (settings)
- The **UO** logo
- **SIP** and **WS** status indicators (green = connected)

### Help

Tap **Help** in the bottom navigation (next to Voicemail). UOPhone opens this user guide in an in-app browser, scrolled to the section that matches your current screen—for example Dialer (idle, incoming, or active call), Calls, Contacts, Messages, Voicemail, Login Settings, Call Settings, or About. Close the in-app browser to return to the app.

---

## Getting started

### 1. Allow permissions when prompted

UOPhone asks for access it needs to work. Exact prompts depend on your platform:

PermissionWhy it’s needed**Microphone**Required for calls**Notifications**Incoming calls, messages, and voicemail alerts**Contacts** (optional)Show names instead of numbers; create/edit contacts from history or messages**Camera / Photos** (optional)Attach media to text messagesIf Contacts access is limited or denied, you can still call by number, but names may not appear on inbound calls or in history.

> **Platform note**
> 
> - **Android:** Notifications, Microphone, and Bluetooth Connect are required. Denying them can block use of the app until you allow access (or exit). Contacts remain optional.
> - **iOS:** The system prompts for Microphone, Notifications, Camera, and (separately) Contacts as needed.
> - **Windows:** There is no mobile-style permission batch screen; grant microphone access if Windows asks when you place a call. Device contacts integration is not available (see Contacts).

### 2. Sign in (Login Settings)

![Login Settings](https://unifiedoffice.com/wp-content/uploads/2026/07/uop_overlay_login_settings.png)

On first launch—or any time from the gear menu → **Login Settings**—enter:

- **TCN** (your company / system code)
- **User** (your extension, typically 3–4 digits)
- **Device ID** (6 digits)
- **Secret** (password provided by your administrator)

Then tap **Save Login Settings**. Wait for registration; when SIP and WS show connected, you’re ready.

Use **Clear Login Settings** only if you need to remove saved credentials from this device. That also disconnects this installation: the app unregisters from push notifications (so this device should stop receiving ringing pushes), stops SIP and the server link (WS), and turns the **SIP** / **WS** indicators off—while leaving the app open so you can sign in again.

### 3. Stay signed in / sign out

- Gear → **Logout and Exit** disconnects this installation the same way (including push unregister on mobile so the device should stop ringing), then closes the app. Confirm when prompted.

---

## Making and receiving calls

### Place a call

1. Open the **Dialer** tab.
2. Enter a number on the keypad (or paste), or choose a contact / history entry that fills the dialer.
3. Tap **Call**.

Your outbound line must be registered (SIP connected) and linked to the server (WS connected).

> **Platform note — Windows**
> 
> You can also dial with the physical keyboard (**0–9**, **\***, **\#**) when the Dialer is focused.

### Answer or decline a call

![Incoming call on Dialer](https://unifiedoffice.com/wp-content/uploads/2026/07/uop_dialer_incoming_call.png)

**While using UOPhone (app open):**

- On **Android** and **Windows**, the Dialer shows **Incoming Call**—tap **Answer** or **Reject**.
- On **iOS**, the system incoming-call UI (Apple CallKit) is used even when the app is in the foreground, so you hear the normal iPhone ringtone (subject to Silent/Focus) and answer or decline there.

**When the app is in the background or the device is locked:**

How you answer depends on the platform (see the note below). Caller name and number appear when the network provides them (and when contacts access allows matching names).

**Desk phone + softphone together:**
If your extension also rings a desk phone, answering on the desk phone should stop ringing on UOPhone. You do not need to answer on both.

> **Platform note — Incoming call UI**
> 
> - **iOS:** Incoming UOPhone calls use Apple **CallKit** in the foreground, background, and on the lock screen. Answer or decline as you would a normal phone call. The system ringtone and Silent / Focus / Do Not Disturb settings apply. UOPhone calls are **not** added to the iPhone Phone app’s Recents list.
> - **Android:** An incoming-call notification (via push) can wake the app; answer or decline from the notification / in-app Incoming Call screen. The system call-style notification should clear when the call ends. You can open the system settings for that notification channel from related prompts when available.
> - **Windows:** Incoming calls appear in the app (Dialer). There is no separate system phone UI like CallKit.

### During a call

![Active call controls](https://unifiedoffice.com/wp-content/uploads/2026/07/uop_dialer_active_call.png)

While a call is active, the bottom bar switches to call controls:

ControlWhat it does**Hangup**Ends the call (or all legs when appropriate)**Output**Choose audio route (earpiece, speaker, Bluetooth—see Bluetooth & audio)**Mute** / **Un-Mute**Turns your microphone off/on**Dialer**Opens the keypad to send tones (DTMF) or start another line**Transfer**Send the caller to another number (see below)**Conference** / **Merge**Start or join a conference (see below)**Hold** / **Resume**Place the call on hold or take it back### Hold and a second call

1. On an active call, tap **Hold**.
2. Enter a new number on the Dialer and tap **Call** (or use Contacts / Calls).
3. The first call stays on hold; manage held lines from the Dialer (resume or hang up that line).

To return to the held party, tap **Resume**.

### Call waiting (second incoming call)

If someone calls while you’re already on a UOPhone call, you can answer the waiting call. Typical flow:

1. Answer the waiting call (active call goes on hold).
2. Switch between lines with Hold / Resume, or create a conference (below).
3. **Hangup** ends the call(s) as designed for the current state—when merged, hanging up should disconnect the conference parties.

UOPhone supports **two lines** for waiting / merge scenarios.

### Conference / merge

1. Put the first call on hold and connect a second call (or answer call waiting).
2. When a second live party is connected, use **Conference**, then **Merge** when the app enables it.
3. Use **Hangup** to end when finished.

### Transfer (blind or attended)

1. On an active call, tap **Transfer**.
2. Optionally pick a contact, or type the **Number to transfer to**.
3. Choose:
     - **Blind** — send the caller immediately to that number and end your involvement.
     - **Attended** — you speak to the transfer target first, then complete the handoff.

During an attended transfer you may see **Connect** (complete) and **Return** (cancel and go back). Follow the on-screen labels for the current step.

### Keypad tones (DTMF)

Open **Dialer** during a call and press digits to send tones (menus, extensions, etc.).

---

## Bluetooth & audio output

During a live UOPhone call, use the call bar’s audio control to choose where sound plays. Options that are available right now appear in the list.

OptionTypical use**Earpiece**Handset-style private listening (mobile)**Speaker**Hands-free through the device speaker**Bluetooth**Paired headset, earbuds, or car hands-free (when the OS offers a call-capable Bluetooth route)A check mark shows the route currently in use.

> **Platform note — Audio routes**
> 
> - **iOS & Android:** Full **Output** picker with Earpiece, Speaker, and Bluetooth when available. Pair headsets in the OS Bluetooth settings first; UOPhone does not manage pairing. Bluetooth appears only for call-capable devices (often Hands-Free / HFP). Music-only accessories usually do not appear.
> - **Windows:** Speaker on/off toggle only—no Earpiece / Bluetooth picker in the app.

### How Bluetooth works (mobile)

1. **Pair in system Settings first**
     Connect your headset or car audio in the device Bluetooth settings. UOPhone uses devices the system already knows.
2. **Bluetooth appears only when usable for the call**
     If nothing is connected—or the accessory is music-only—you will usually see only **Earpiece** and **Speaker**.
3. **Automatic preference when a headset connects**
     On incoming answer, UOPhone prefers **Bluetooth** if a call-capable device is already connected; otherwise it defaults to the **earpiece**, not speaker (it should not jump to speaker on its own).
     If Bluetooth becomes available **during** a call, UOPhone typically **switches to Bluetooth** automatically—unless you already manually chose Earpiece or Speaker for this call. On Android, call audio can also auto-connect over SCO when a suitable headset is available.
4. **Your manual choice is respected**
     If you pick **Earpiece** or **Speaker** while Bluetooth is connected, that choice sticks for the call.
5. **If Bluetooth disconnects mid-call**
     Audio returns to the previous non-Bluetooth route (earpiece or speaker) when the app can remember it.
6. **Remembered across calls**
     Your preferred route (including Bluetooth when still available) is kept for later calls in the same app session when the device list still supports it.

> **Platform note — iOS CallKit answer**
> 
> When you answer from the lock screen, iOS/CallKit activates audio first; UOPhone then applies the desired route (Bluetooth if connected, otherwise earpiece). You can still change output afterward with **Output** once you’re in the app.

### Tips

- For best call quality on Bluetooth, use a headset that supports phone calls (not only music playback).
- If audio stays on the handset after you expected the headset: open **Output** and tap **Bluetooth**, or briefly reconnect the accessory in system Settings.
- Car audio and some accessories may appear under **Bluetooth** in this picker.
- Apple **CarPlay** and Android Auto app controls are not part of UOPhone today; Bluetooth call audio to a car kit can still work when the OS offers that route.

---

## UOPhone vs your regular cell calls

UOPhone runs as a VoIP softphone. Your device’s native Phone / cellular dialer is separate.

SituationWhat happensYou’re on a **UOPhone** call and accept a **cellular** callBehavior depends on platform (see note).You’re on a **cellular** call and UOPhone wants to ringBehavior depends on platform (see note).In-app when blocked by a cell callYou may see a message asking you to end the phone call before answering UOPhone.If a UOPhone call drops unexpectedly when answering a cellular call, hang up the cell call and dial back from **Calls** history if needed.

> **Platform note — Cellular vs UOPhone**
> 
> - **iOS:** Answering a native Phone call typically **holds** UOPhone; when the cell call ends, UOPhone can **resume**. Incoming UOPhone while on a cell call may **wait** until the cell call ends, then offer the business call again. Background ringing relies on iOS push/VoIP wake—keep Notifications allowed.
> - **Android / Windows:** There is no equivalent automatic hold/queue with the native cellular Phone app. Coordinate manually if both ring, and leave notifications enabled on Android for reliable wake-up.

---

## Calls history

![Calls history](https://unifiedoffice.com/wp-content/uploads/2026/07/uop_calls_history.png)

Open the **Calls** tab.

- **Active Calls** — anything in progress right now.
- **Call History** — past calls, with filters:
- **All**
- **Missed**
- **Answered**
- **Originated** (outbound)

Expand a row for details (direction, time, duration / missed), then:

- **Call** that person again
- **Text** them (opens Messages)
- **Create contact** or **Edit contact** (if Contacts access is allowed)

Returning to Calls from another tab resets the filter to **All**.

---

## Contacts

![Contacts](https://unifiedoffice.com/wp-content/uploads/2026/07/uop_contacts.png)

Open **Contacts**.

- Filter: **All**, **Phone**, **Office**, **User**, **UserContacts**
- **Search** and A–Z jumping
- **Refresh** to reload device contacts (mobile)
- Tap a person → choose a number → dialer is ready

### Create or edit a phone contact

If UOPhone has **Contacts** access:

- From **Calls** history: **Create contact** / **Edit contact**
- From **Messages**: long-press a conversation (or the thread header) to create/edit

Office directory entries are for lookup/dialing; saving/editing applies to your device address book contacts.

> **Platform note — Contacts**
> 
> - **iOS & Android:** Optional device address book; name matching on calls; create/edit from Calls or Messages when permission is granted.
> - **Windows:** Office/user directory lookup and dialing are available; there is no device address-book create/edit.

---

## Messages (SMS / MMS)

### Conversation list

![Messages list](https://unifiedoffice.com/wp-content/uploads/2026/07/uop_messages_list.png)

Open **Messages**.

- Unread threads are emphasized; the tab can show a badge count.
- Tap **New** to start a conversation.
- Long-press a row (when Contacts access is available) to create/edit a contact.

> **Platform note — Delete conversation**
> 
> - **iOS & Android:** Swipe a conversation to delete it from your list.
> - **Windows:** Swipe-to-delete is not available; use the controls provided on the conversation tile if present.

### New message

1. Tap **New**.
2. Choose **Originating Text Number** (your business number).
3. Pick a contact or enter a **To Number** (10 digits).
4. Tap **Start**.

### In a thread

![Message conversation](https://unifiedoffice.com/wp-content/uploads/2026/07/uop_messages_conversation.png)

- Type in **Type a message** and send.
- Attach images, video, or audio when available.
- If an attachment is too large, the app may offer to **Send a link** instead.
- Tap media to open; long-press an image to copy when supported.

Notification banners for new messages appear when the app is in the background (mobile). Tapping a message notification opens **Messages**.

---

## Voicemail

![Voicemail inbox](https://unifiedoffice.com/wp-content/uploads/2026/07/uop_voicemail_inbox.png)

Open **Voicemail**.

Folders:

FolderMeaning**New**Inbox (unplayed messages are emphasized)**Urgent**Marked urgent**Saved**Kept messages**Deleted**Removed from active inboxFor each message you can:

- **Play** — listen (use the player bar; **pause** and **stop** are available while playing)
- **Call** — return the call
- **Save** — move to Saved (required to keep a message there—playing alone does **not** auto-move it)
- **Delete** — move to Deleted
- **Forward** — send to another extension
- **Urgent** — mark / unmark urgent

Unplayed new voicemail contributes to badges where the platform supports them. Playing a message marks it as played, but it stays in **New** until you **Save**, **Delete**, or otherwise move it. Tapping a voicemail notification opens this tab.

### Saved

![Voicemail Saved folder](https://unifiedoffice.com/wp-content/uploads/2026/07/uop_voicemail_saved.png)

Use the **Saved** folder for messages you want to keep after clearing the inbox. Move items here with **Save**; they are not moved automatically when you finish listening. The same play / call / forward actions are available there.

> **Platform note — Voicemail player**
> 
> - **All platforms:** Pause and stop work while a message is playing.
> - **Android:** The player bar can also include a speaker/earpiece control and a dedicated call-back action while listening.

---

## Call Settings

![Call Settings](https://unifiedoffice.com/wp-content/uploads/2026/07/uop_overlay_call_settings.png)

Gear → **Call Settings** (requires a live server connection).

### Do Not Disturb (DND)

- **All my devices** — silences ringing everywhere your extension is registered.
- **Just this device** — silences only this installation (unavailable while global DND is on).

Turn DND off the same way you turned it on. If “all devices” was enabled, clear that first so this device can leave DND cleanly.

### Call forwarding

Toggle and save:

- **Call Forward Always**
- **Call Forward Busy**
- **Call Forward No Answer**

Enter **Forward to** as a 3-, 4-, or 10-digit destination, then **Save Call Forward Settings**.

### Missed Calls preference

Choose how missed-call reporting is counted:

- **Calls I did not answer**
- **Calls no one answered**

---

## Notifications & badges

AlertWhen you see itIncoming callSystem phone UI and/or in-app Dialer (see Incoming call note above)**New Message**Background / lock screen on mobile; opens Messages**New Voicemail**Background / lock screen on mobile; opens Voicemail> **Platform note — Badges & alerts**
> 
> - **iOS:** Home-screen **app icon badge** combines unread messages and unplayed inbox voicemail. Tab badges appear on Messages and Voicemail. For reliable ringing when the app isn’t open, leave notifications enabled and avoid force-quitting when possible.
> - **Android:** Message and voicemail notifications via FCM; tab badges in the app. There is no separate app-icon badge path in the current client. Leave notifications enabled for reliable wake-up.
> - **Windows:** A **taskbar/tray badge** reflects the same unread total; an alert sound can play when the count increases. There is no mobile-style lock-screen notification bridge for messages/voicemail.

---

## About & support

![About screen](https://unifiedoffice.com/wp-content/uploads/2026/07/uop_overlay_about.png)

Gear → **About**:

- App name, version / build, and device information
- License and agreement links
- Support: **support@unifiedoffice.com**

---

## Tips for everyday use

1. Check that **SIP** and **WS** are green before dialing.
2. Allow **Microphone** and **Notifications** (on mobile) for full calling.
3. Allow **Contacts** on iOS/Android if you want names on notifications and history, and create/edit from Calls or Messages.
4. Prefer answering either the **desk phone** or **UOPhone**, not both.
5. If a business call arrives while you’re on a cell call (especially on iOS), finish or end the cell call—then answer or wait for UOPhone to offer the call again.
6. Use **Hold** + second call for consult / transfer / conference flows the same way you would on a traditional multi-line phone.
7. If ringing or voicemail badges seem stuck, open Messages/Voicemail, play or clear items, and ensure the device is online.

---

## What this app is (and isn’t)

**UOPhone is** your Unified Office extension on phone or desktop: dialer, multi-line calling, SMS, voicemail, and presence settings (DND / forward).

**UOPhone is not** a replacement for your device’s native cellular Phone app, and it does not currently include CarPlay or Android Auto controls.

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---

### [UOPhone Users Guidev2](https://unifiedoffice.com/resources/uophone-users-guidev2)

**Published:** August 13, 2026
**Author:** Doug Corrigan

**Content:**

### UOPHONE USERS GUIDE (v2)

**Unified Office UOPhone** is a business softphone for iOS, Android, and Windows. Use it to make and receive office calls, text, check voicemail, and manage presence—alongside your desk phone, if you have one.

This guide describes what you can do in the app today across all supported platforms. Where a feature works differently by OS, a **Platform note** box appears in that section.

---

## At a glance

![Dialer tab (idle)](https://unifiedoffice.com/wp-content/uploads/2026/07/uop_dialer_idle.png)

TabWhat it’s for**Dialer**Place calls, answer/reject in the app, use the keypad during a call**Calls**Active calls and call history; call back, text, or save a contact**Contacts**Office and phone contacts; tap to dial**Messages**Business SMS/MMS conversations**Voicemail**Listen to, save, delete, and forward voicemailAt the top of the main screens you’ll also see:

- A **gear** menu (settings)
- The **UO** logo
- A **Help** button — screen contents specific help
- **SIP** and **WS** status indicators (green = connected)

---

## Getting started

### 1. Allow permissions when prompted

UOPhone asks for access it needs to work. Exact prompts depend on your platform:

PermissionWhy it’s needed**Microphone**Required for calls**Notifications**Incoming calls, messages, and voicemail alerts**Contacts** (optional)Show names instead of numbers; create/edit contacts from history or messages**Camera / Photos** (optional)Attach media to text messagesIf Contacts access is limited or denied, you can still call by number, but names may not appear on inbound calls or in history.
If Contact permissions are granted, no contact information is shared with our servers. The information remains local to the phone device itself.

> **Platform note**
> 
> - **Android:** Notifications, Microphone, and Bluetooth Connect are required. Denying them can block use of the app until you allow access (or exit). Contacts remain optional.
> - **iOS:** The system prompts for Microphone, Notifications, Camera, and (separately) Contacts as needed.
> - **Windows:** There is no mobile-style permission batch screen; grant microphone access if Windows asks when you place a call. Device contacts integration is not available (see Contacts).

### 2. Sign in (Login Settings)

![Login Settings](https://unifiedoffice.com/wp-content/uploads/2026/07/uop_overlay_login_settings.png)

On first launch—or any time from the gear menu → **Login Settings**—enter:

- **TCN** (your company / system code)
- **User** (your extension, typically 3–4 digits)
- **Device ID** (6 digits)
- **Secret** (password provided by your administrator)

Then tap **Save Login Settings**. Wait for registration; when SIP and WS show connected, you’re ready.

Use **Clear Login Settings** only if you need to remove saved credentials from this device.

### 3. Stay signed in / sign out

- Gear → **Logout and Exit** disconnects and closes the app. Confirm when prompted.

---

## Making and receiving calls

### Place a call

1. Open the **Dialer** tab.
2. Enter a number on the keypad (or paste), or choose a contact / history entry that fills the dialer.
3. Tap **Call**.

Your outbound line must be registered (SIP connected) and linked to the server (WS connected).

> **Platform note — Windows**
> 
> You can also dial with the physical keyboard (**0–9**, **\***, **\#**) when the Dialer is focused.

### Answer or decline a call

![Incoming call on Dialer](https://unifiedoffice.com/wp-content/uploads/2026/07/uop_dialer_incoming_call.png)

**While using UOPhone (app open):**

- The Dialer shows **Incoming Call**.
- Tap **Answer** or **Reject**.

**When the app is in the background or the device is locked:**

How you answer depends on the platform (see the note below). Caller name and number appear when the network provides them (and when contacts access allows matching names).

**Desk phone + softphone together:**
If your extension also rings a desk phone, answering on the desk phone should stop ringing on UOPhone. You do not need to answer on both.

> **Platform note — Incoming call UI**
> 
> - **iOS:** When the app is backgrounded or the phone is locked, iOS shows the full-screen **UOPhone** incoming-call screen (Apple CallKit). Answer or decline there as you would a normal phone call. UOPhone calls are **not** added to the iPhone Phone app’s Recents list.
> - **Android:** An incoming-call notification (via push) can wake the app; answer or decline from the notification / in-app Incoming Call screen. You can open the system settings for that notification channel from related prompts when available.
> - **Windows:** Incoming calls appear in the app (Dialer). There is no separate system phone UI like CallKit.

### During a call

![Active call controls](https://unifiedoffice.com/wp-content/uploads/2026/07/uop_dialer_active_call.png)

While a call is active, the bottom bar switches to call controls:

ControlWhat it does**Hangup**Ends the call (or all legs when appropriate)**Output**Choose audio route (earpiece, speaker, Bluetooth—see Bluetooth & audio)**Mute** / **Un-Mute**Turns your microphone off/on**Dialer**Opens the keypad to send tones (DTMF) or start another line**Transfer**Send the caller to another number (see below)**Conference** / **Merge**Start or join a conference (see below)**Hold** / **Resume**Place the call on hold or take it back### Hold and a second call

1. On an active call, tap **Hold**.
2. Enter a new number on the Dialer and tap **Call** (or use Contacts / Calls).
3. The first call stays on hold; manage held lines from the Dialer (resume or hang up that line).

To return to the held party, tap **Resume**.

### Call waiting (second incoming call)

If someone calls while you’re already on a UOPhone call, you can answer the waiting call. Typical flow:

1. Answer the waiting call (active call goes on hold).
2. Switch between lines with Hold / Resume, or create a conference (below).
3. **Hangup** ends the call(s) as designed for the current state—when merged, hanging up should disconnect the conference parties.

UOPhone supports **two lines** for waiting / merge scenarios.

### Conference / merge

1. Put the first call on hold and connect a second call (or answer call waiting).
2. When a second live party is connected, use **Conference**, then **Merge** when the app enables it.
3. Use **Hangup** to end when finished.

### Transfer (blind or attended)

1. On an active call, tap **Transfer**.
2. Optionally pick a contact, or type the **Number to transfer to**.
3. Choose:
    \- **Blind** — send the caller immediately to that number and end your involvement.
    \- **Attended** — you speak to the transfer target first, then complete the handoff.

During an attended transfer you may see **Connect** (complete) and **Return** (cancel and go back). Follow the on-screen labels for the current step.

### Keypad tones (DTMF)

Open **Dialer** during a call and press digits to send tones (menus, extensions, etc.).

---

## Bluetooth & audio output

During a live UOPhone call, use the call bar’s audio control to choose where sound plays. Options that are available right now appear in the list.

OptionTypical use**Earpiece**Handset-style private listening (mobile)**Speaker**Hands-free through the device speaker**Bluetooth**Paired headset, earbuds, or car hands-free (when the OS offers a call-capable Bluetooth route)A check mark shows the route currently in use.

> **Platform note — Audio routes**
> 
> - **iOS & Android:** Full **Output** picker with Earpiece, Speaker, and Bluetooth when available. Pair headsets in the OS Bluetooth settings first; UOPhone does not manage pairing. Bluetooth appears only for call-capable devices (often Hands-Free / HFP). Music-only accessories usually do not appear.
> - **Windows:** Speaker on/off toggle only—no Earpiece / Bluetooth picker in the app.

### How Bluetooth works (mobile)

1. **Pair in system Settings first**
    Connect your headset or car audio in the device Bluetooth settings. UOPhone uses devices the system already knows.
2. **Bluetooth appears only when usable for the call**
    If nothing is connected—or the accessory is music-only—you will usually see only **Earpiece** and **Speaker**.
3. **Automatic preference when a headset connects**
    On incoming answer, UOPhone prefers **Bluetooth** if a call-capable device is already connected; otherwise it defaults to the **earpiece**, not speaker.
    If Bluetooth becomes available **during** a call, UOPhone typically **switches to Bluetooth** automatically—unless you already manually chose Earpiece or Speaker for this call.
4. **Your manual choice is respected**
    If you pick **Earpiece** or **Speaker** while Bluetooth is connected, that choice sticks for the call.
5. **If Bluetooth disconnects mid-call**
    Audio returns to the previous non-Bluetooth route (earpiece or speaker) when the app can remember it.
6. **Remembered across calls**
    Your preferred route (including Bluetooth when still available) is kept for later calls in the same app session when the device list still supports it.

> **Platform note — iOS CallKit answer**
> 
> When you answer from the lock screen, iOS/CallKit activates audio first; UOPhone then applies the desired route (Bluetooth if connected, otherwise earpiece). You can still change output afterward with **Output** once you’re in the app.

### Tips

- For best call quality on Bluetooth, use a headset that supports phone calls (not only music playback).
- If audio stays on the handset after you expected the headset: open **Output** and tap **Bluetooth**, or briefly reconnect the accessory in system Settings.
- Car audio and some accessories may appear under **Bluetooth** in this picker.
- Apple **CarPlay** and Android Auto app controls are not part of UOPhone today; Bluetooth call audio to a car kit can still work when the OS offers that route.

---

## UOPhone vs your regular cell calls

UOPhone runs as a VoIP softphone. Your device’s native Phone / cellular dialer is separate.

SituationWhat happensYou’re on a **UOPhone** call and accept a **cellular** callBehavior depends on platform (see note).You’re on a **cellular** call and UOPhone wants to ringBehavior depends on platform (see note).In-app when blocked by a cell callYou may see a message asking you to end the phone call before answering UOPhone.If a UOPhone call drops unexpectedly when answering a cellular call, hang up the cell call and dial back from **Calls** history if needed.

> **Platform note — Cellular vs UOPhone**
> 
> - **iOS:** Answering a native Phone call typically **holds** UOPhone; when the cell call ends, UOPhone can **resume**. Incoming UOPhone while on a cell call may **wait** until the cell call ends, then offer the business call again. Background ringing relies on iOS push/VoIP wake—keep Notifications allowed.
> - **Android / Windows:** There is no equivalent automatic hold/queue with the native cellular Phone app. Coordinate manually if both ring, and leave notifications enabled on Android for reliable wake-up.

---

## Calls history

![Calls history](https://unifiedoffice.com/wp-content/uploads/2026/07/uop_calls_history.png)

Open the **Calls** tab.

- **Active Calls** — anything in progress right now.
- **Call History** — past calls, with filters:
- **All**
- **Missed**
- **Answered**
- **Originated** (outbound)

Expand a row for details (direction, time, duration / missed), then:

- **Call** that person again
- **Text** them (opens Messages)
- **Create contact** or **Edit contact** (if Contacts access is allowed)

Returning to Calls from another tab resets the filter to **All**.

All call history remains local to the device / phone, it is never shared with our servers. 
If the UOPhone app is uninstalled and re-installed, all call history will be erased.

---

## Contacts

![Contacts](https://unifiedoffice.com/wp-content/uploads/2026/07/uop_contacts.png)

Open **Contacts**.

- Filter: **All**, **Phone**, **Office**, **User**, **UserContacts**
- **Search** and A–Z jumping
- **Refresh** to reload device contacts (mobile)
- Tap a person → choose a number → dialer is ready

### Create or edit a phone contact

If UOPhone has **Contacts** access:

- From **Calls** history: **Create contact** / **Edit contact**
- From **Messages**: long-press a conversation (or the thread header) to create/edit

Office directory entries are for lookup/dialing; saving/editing applies to your device address book contacts.

> **Platform note — Contacts**
> 
> - **iOS & Android:** Optional device address book; name matching on calls; create/edit from Calls or Messages when permission is granted.
> - **Windows:** Office/user directory lookup and dialing are available; there is no device address-book create/edit.

---

## Messages (SMS / MMS)

### Conversation list

![Messages list](https://unifiedoffice.com/wp-content/uploads/2026/07/uop_messages_list.png)

Open **Messages**.

- Unread threads are emphasized; the tab can show a badge count.
- Tap **New** to start a conversation.
- Long-press a row (when Contacts access is available) to create/edit a contact.

> **Platform note — Delete conversation**
> 
> - **iOS & Android:** Swipe a conversation from right to left to delete it from your list.
> - **Windows:** Swipe-to-delete is not available; use the controls provided on the conversation tile if present.

### New message

1. Tap **New**.
2. Choose **Originating Text Number** (your business number).
3. Pick a contact or enter a **To Number** (10 digits).
4. Tap **Start**.

### In a thread

![Message conversation](https://unifiedoffice.com/wp-content/uploads/2026/07/uop_messages_conversation.png)

- Type in **Type a message** and send.
- Attach images, video, or audio when available.
- If an attachment is too large, the app may offer to **Send a link** instead.
- Tap media to open; long-press an image to copy when supported.

Notification banners for new messages appear when the app is in the background (mobile). Tapping a message notification opens **Messages**.

---

## Voicemail

![Voicemail inbox](https://unifiedoffice.com/wp-content/uploads/2026/07/uop_voicemail_inbox.png)

Open **Voicemail**.

Folders:

FolderMeaning**New**Inbox (unplayed messages are emphasized)**Urgent**Marked urgent**Saved**Kept messages**Deleted**Removed from active inboxFor each message you can:

- **Play** — listen (use the player bar; **stop** ends playback)
- **Call** — return the call
- **Save** — move to Saved
- **Delete** — move to Deleted
- **Forward** — send to another extension
- **Urgent** — mark / unmark urgent

Unplayed new voicemail contributes to badges where the platform supports them. Playing a message marks it as played. Tapping a voicemail notification opens this tab.

### Saved

![Voicemail Saved folder](https://unifiedoffice.com/wp-content/uploads/2026/07/uop_voicemail_saved.png)

Use the **Saved** folder for messages you want to keep after clearing the inbox. The same play / call / forward actions are available there.

> **Platform note — Voicemail player**
> 
> - **Android:** The player bar can include a speaker/earpiece control and a dedicated call-back action while listening.

---

## Call Settings

![Call Settings](https://unifiedoffice.com/wp-content/uploads/2026/07/uop_overlay_call_settings.png)

Gear → **Call Settings** (requires a live server connection).

### Do Not Disturb (DND)

- **All my devices** — silences ringing everywhere your extension is registered.
- **Just this device** — silences only this installation (unavailable while global DND is on).

Turn DND off the same way you turned it on. If “all devices” was enabled, clear that first so this device can leave DND cleanly.

### Call forwarding

Toggle and save:

- **Call Forward Always**
- **Call Forward Busy**
- **Call Forward No Answer**

Enter **Forward to** as a 3-, 4-, or 10-digit destination, then **Save Call Forward Settings**.

### Missed Calls preference

Choose how missed-call reporting is counted:

- **Calls I did not answer**
- **Calls no one answered**

---

## Notifications & badges

AlertWhen you see itIncoming callSystem phone UI and/or in-app Dialer (see Incoming call note above)**New Message**Background / lock screen on mobile; opens Messages**New Voicemail**Background / lock screen on mobile; opens Voicemail> **Platform note — Badges & alerts**
> 
> - **iOS:** Home-screen **app icon badge** combines unread messages and unplayed inbox voicemail. Tab badges appear on Messages and Voicemail. For reliable ringing when the app isn’t open, leave notifications enabled and avoid force-quitting when possible.
> - **Android:** Message and voicemail notifications via FCM; tab badges in the app. There is no separate app-icon badge path in the current client. Leave notifications enabled for reliable wake-up.
> - **Windows:** A **taskbar/tray badge** reflects the same unread total; an alert sound can play when the count increases. There is no mobile-style lock-screen notification bridge for messages/voicemail.

---

## About & support

![About screen](https://unifiedoffice.com/wp-content/uploads/2026/07/uop_overlay_about.png)

Gear → **About**:

- App name, version / build, and device information
- License and agreement links
- Support: **support@unifiedoffice.com**

---

## Tips for everyday use

1. Check that **SIP** and **WS** are green before dialing.
2. Allow **Microphone** and **Notifications** (on mobile) for full calling.
3. Allow **Contacts** on iOS/Android if you want names on notifications and history, and create/edit from Calls or Messages.
4. Prefer answering either the **desk phone** or **UOPhone**, not both.
5. If a business call arrives while you’re on a cell call (especially on iOS), finish or end the cell call—then answer or wait for UOPhone to offer the call again.
6. Use **Hold** + second call for consult / transfer / conference flows the same way you would on a traditional multi-line phone.
7. If ringing or voicemail badges seem stuck, open Messages/Voicemail, play or clear items, and ensure the device is online.

---

## What this app is (and isn’t)

**UOPhone is** your Unified Office extension on phone or desktop: dialer, multi-line calling, SMS, voicemail, and presence settings (DND / forward).

**UOPhone is not** a replacement for your device’s native cellular Phone app, and it does not currently include CarPlay or Android Auto controls.

 function findTarget(id) { if (!id) return null; return ( document.getElementById(id) || document.querySelector('a\[name="' + id + '"\]') || document.querySelector('\[id="' + id + '"\]') ); }

 function scrollToHash(attempt) { attempt = attempt || 0; var hash = window.location.hash; if (!hash || hash.length < 2) return; var id = decodeURIComponent(hash.slice(1)); var el = findTarget(id); if (el) { el.scrollIntoView({ behavior: 'auto', block: 'start' }); return; } if (attempt < MAX\_ATTEMPTS) { setTimeout(function () { scrollToHash(attempt + 1); }, DELAY\_MS); } } function start() { // Extra delay for Divi's delayed modules / images setTimeout(function () { scrollToHash(0); }, 250); } if (document.readyState === 'complete') start(); else window.addEventListener('load', start); window.addEventListener('hashchange', function () { scrollToHash(0); }); // In-app browser / SPA-style reopens sometimes fire pageshow window.addEventListener('pageshow', function () { start(); }); })();

---

### [Increase Revenue](https://unifiedoffice.com/increase-revenue)

**Published:** June 30, 2026
**Author:** Unifiedoffice_Work2

**Content:**

![Revenue is won or lost in the moments when customers reach out. Unified Office helps you capture more opportunities, increase ticket averages, and unlock new passive revenue streams — all while improving the customer experience.](https://unifiedoffice.com/wp-content/uploads/2026/06/Screenshot-2026-06-30-at-14.24.44.png "Increase Revenue")

[![Visual Performance Suite](https://unifiedoffice.com/wp-content/uploads/2026/06/Website-Image-Bank-7-1.png "Visual Performance Suite")](https://unifiedoffice.com/wp-content/uploads/2026/06/Website-Image-Bank-7-1.png)

#### **Capture Every Opportunity**

[Total Connect Now](https://unifiedoffice.com/total-connect-now-1)™ ensures every revenue-generating call gets through, while [Visual Performance Suite](https://unifiedoffice.com/visual-performance-suite-2-2)™ provides dashboards and analytics that help teams meet KPIs, reduce abandoned calls, and respond faster — especially during peak demand.

[![Engage IQ AI Insights](https://unifiedoffice.com/wp-content/uploads/2026/06/Website-Image-Bank-.png "Engage IQ AI Insights")](https://unifiedoffice.com/wp-content/uploads/2026/06/Website-Image-Bank-.png)

#### **Increase Ticket Averages & Upsells**

[EngageIQ](https://unifiedoffice.com/engage-iq-2-2)™ identifies upsell moments and highlights behaviors that drive higher revenue. AI-powered coaching tools help staff improve consistency, follow scripts, and capture more value from every interaction.

[![Unified Office Hospitality Concierge Platform](https://unifiedoffice.com/wp-content/uploads/2026/05/Hotel-Phones.png "Unified Office Hospitality Concierge Platform")](https://unifiedoffice.com/wp-content/uploads/2026/05/Hotel-Phones.png)

#### **Generate Passive Revenue with Hospitality Concierge Platform™**

The [Hospitality Concierge Platform](https://unifiedoffice.com/hospitality-concierge-platform-2)™ enables hotels and resorts to earn passive revenue through sponsored in-room ads, automated upsells, and digital service requests — all while improving guest experience and response times.

**Why Choose Unified Office to Increase Revenue**

![Why Choose Unified Office to Increase Revenue](https://unifiedoffice.com/wp-content/uploads/2026/06/Screenshot-2026-06-30-at-14.40.16.png "Why Choose Unified Office to Increase Revenue")

## See how AI and reliable communications help your team convert more opportunities

## Request a demo today

---

### [Streamline Operational Costs](https://unifiedoffice.com/streamline-operational-costs)

**Published:** June 30, 2026
**Author:** Unifiedoffice_Work2

**Content:**

![Operational costs rise when equipment fails, staffing is misaligned, or teams rely on manual processes. Unified Office helps you automate routine work, prevent failures, and optimize staffing so you can run leaner, smarter operations across every location.](https://unifiedoffice.com/wp-content/uploads/2026/06/Screenshot-2026-06-30-at-14.08.09.png "Streamline Operational Costs")

[![EZCreateIQ](https://unifiedoffice.com/wp-content/uploads/2026/06/Website-Image-Bank-25.png "EZCreateIQ")](https://unifiedoffice.com/wp-content/uploads/2026/06/Website-Image-Bank-25.png)

#### **Automate Manual Work**

[EZCreateIQ](https://unifiedoffice.com/ezcreateiq)™ replaces repetitive tasks with AI-driven workflows. From automated scoring to intelligent routing, teams save labor hours and eliminate manual processes that slow down operations.

[![Call Flow Builder](https://unifiedoffice.com/wp-content/uploads/2026/06/Website-Image-Bank-23.png "Call Flow Builder")](https://unifiedoffice.com/wp-content/uploads/2026/06/Website-Image-Bank-23.png)

#### **Optimize Staffing & Operations**

[Call Flow Builder](https://unifiedoffice.com/call-flow-builder)™ helps managers align staffing with demand by routing calls intelligently across locations and shifts. Combined with real-time visibility, it ensures teams are deployed efficiently and customers are served faster.

[![IoT Monitoring Platform](https://unifiedoffice.com/wp-content/uploads/2026/06/Website-Image-Bank-17.png "IoT Monitoring Platform")](https://unifiedoffice.com/wp-content/uploads/2026/06/Website-Image-Bank-17.png)

#### **Prevent Equipment Failures**

[TCNOPS](https://unifiedoffice.com/iot-monitoring-platform)™ monitors refrigeration, HVAC, and other critical equipment in real time. Automated alerts help teams correct issues before they cause downtime, spoilage, or costly repairs — reducing waste and protecting revenue.

**Why Choose Unified Office to Streamline Operations**

![Why choose Unified Office to Streamline operations](https://unifiedoffice.com/wp-content/uploads/2026/06/Screenshot-2026-06-30-at-14.20.43.png "Why choose Unified Office to Streamline operations")

## See how automation and real-time visibility reduce costs and improve performance

## Request a demo today

---

### [Improve Customer Satisfaction](https://unifiedoffice.com/improve-customer-satisfaction)

**Published:** June 30, 2026
**Author:** Unifiedoffice_Work2

**Content:**

![Customer expectations are rising, and service quality can vary from one shift or location to another. Unified Office gives you realtime visibility into customer sentiment, staff performance, and service bottlenecks so you can deliver a consistently exceptional experience.](https://unifiedoffice.com/wp-content/uploads/2026/06/Screenshot-2026-06-30-at-13.51.22.png "Improve Customer Satisfaction")

[![Engage IQ AI Insights](https://unifiedoffice.com/wp-content/uploads/2026/06/Website-Image-Bank-.png "Engage IQ AI Insights")](https://unifiedoffice.com/wp-content/uploads/2026/06/Website-Image-Bank-.png)

#### **Real-Time Customer Insight**

[EngageIQ](https://unifiedoffice.com/engage-iq-2-2)™ analyzes every call for sentiment, tone, and engagement, giving managers immediate visibility into how customers feel. Custom scoring rules help ensure staff follow scripts, brand standards, and service expectations consistently.

[![Visual Performance Suite](https://unifiedoffice.com/wp-content/uploads/2026/06/Website-Image-Bank-7-1.png "Visual Performance Suite")](https://unifiedoffice.com/wp-content/uploads/2026/06/Website-Image-Bank-7-1.png)

#### **Real-Time Performance Alerts**

[Visual Performance Suite](https://unifiedoffice.com/visual-performance-suite-2-2)™ provides live dashboards and audiovisual cues that help teams react quickly, reduce wait times, and maintain service quality. Managers can see bottlenecks instantly and intervene before customer experience declines.

[![Unified Office Summary Action reports](https://unifiedoffice.com/wp-content/uploads/2026/06/Total-Connect-Now-Image-Bank-1.jpg "Unified Office Summary Action reports")](https://unifiedoffice.com/wp-content/uploads/2026/06/Total-Connect-Now-Image-Bank-1.jpg)

#### **Proactive Issue Resolution**

[Summary Action Reports](https://unifiedoffice.com/summary-action-reports)™ turn daily call activity into clear insights on negative interactions, emerging trends, and coaching opportunities. With this structured visibility, managers can act early, reinforce best practices, and maintain a consistent, brand-aligned experience across all locations.

**Why Choose Unified Office to Improve Customer Satisfaction**

![Why Choose Unified Office to Improve Customer Satisfaction](https://unifiedoffice.com/wp-content/uploads/2026/06/Screenshot-2026-06-30-at-14.02.57.png "Why Choose Unified Office to Improve Customer Satisfaction")

## See how AI-powered insights help your team deliver exceptional service

## Request a demo today

---

### [Reliable Voice Communications](https://unifiedoffice.com/reliable-voice-communications)

**Published:** June 30, 2026
**Author:** Unifiedoffice_Work2

**Content:**

![Every customer interaction depends on a clear, reliable connection. Total Connect Now™ with HQRP™ ensures your business stays reachable with crystal-clear audio and uninterrupted service — even when broadband quality fluctuates.](https://unifiedoffice.com/wp-content/uploads/2026/06/Screenshot-2026-06-30-at-13.50.12.png "Reliable Voice Communications")

[![EZCreateIQ](https://unifiedoffice.com/wp-content/uploads/2026/06/Total-Connect-Now-Image-Bank-4.png "Total Connect Now Image Bank (4)")](https://unifiedoffice.com/wp-content/uploads/2026/06/Total-Connect-Now-Image-Bank-4.png)

#### **Unbreakable Call Reliability**

[Total Connect Now](https://unifiedoffice.com/total-connect-now-1)™ (TCN) uses Unified Office’s patented High Quality Routing Protocol™ (HQRP) to deliver consistently reliable connections — not just during outages, but every minute of every day. HQRP intelligently routes calls across the network to maintain crystal-clear audio even when broadband quality fluctuates.

[![Unified Office Total Connect Now](https://unifiedoffice.com/wp-content/uploads/2026/06/Total-Connect-Now-Image-Bank.png "Unified Office Total Connect Now")](https://unifiedoffice.com/wp-content/uploads/2026/06/Total-Connect-Now-Image-Bank.png)

#### **Consistent Voice Quality for Customers & AI**

#### TCN’s hybrid architecture ensures clean, stable audio that improves customer experience and provides high-quality input for AI systems. Clearer audio means more accurate sentiment analysis, transcription, and automation.

[![Total Connect Now (TCN)](https://unifiedoffice.com/wp-content/uploads/2026/06/Website-Image-Bank-5.png "Total Connect Now (TCN)")](https://unifiedoffice.com/wp-content/uploads/2026/06/Website-Image-Bank-5.png)

#### **Built-In Business Continuity**

#### Automatic failover keeps your business reachable during internet degradation or outages. Calls stay active, revenue stays protected, and your operations continue without interruption — even across multiple locations.

**Why Choose Unified Office for Reliable Communications**

![Why Choose Unified Office for Reliable Communications](https://unifiedoffice.com/wp-content/uploads/2026/06/Screenshot-2026-06-30-at-13.45.03.png "Why Choose Unified Office for Reliable Communications")

## See How Reliable Voice Communications Improve Customer Experience & Protect Revenue

## Request a demo today

---

### [AI Apps & Agents](https://unifiedoffice.com/ai-apps-agents)

**Published:** June 30, 2026
**Author:** Unifiedoffice_Work2

**Content:**

![AI is becoming the backbone of modern operations, but most teams don’t have developers or the budget for complex integrations. EZCreateIQ™ makes AI accessible by giving businesses the power to build AI voice agents, AI applications, workflows, and scoring models that automate real-world tasks across every location.](https://unifiedoffice.com/wp-content/uploads/2026/06/Screenshot-2026-06-30-at-12.55.41.png "AI Apps & Agents")

[![EZCreateIQ](https://unifiedoffice.com/wp-content/uploads/2026/06/Website-Image-Bank-30.png "EZCreateIQ")](https://unifiedoffice.com/wp-content/uploads/2026/06/Website-Image-Bank-30.png)

#### **AI Agents & Applications** 

[EZCreateIQ](https://unifiedoffice.com/ezcreateiq) lets teams build AI voice agents, applications, and automation workflows without developers. Its drag-and-drop tools make it easy to deploy AI that handles real-world tasks — from answering calls and routing them intelligently to transcription, sentiment detection, and data collection — all without changing your existing phone system.

[![EZCreateIQ](https://unifiedoffice.com/wp-content/uploads/2026/06/Website-Image-Bank-28.png "EZCreateIQ")](https://unifiedoffice.com/wp-content/uploads/2026/06/Website-Image-Bank-28.png)

#### **Vertical Language Models** 

Industry-specific AI models improve accuracy, reduce hallucinations, and understand the terminology and workflows unique to your business. This ensures your AI voice agents and applications behave consistently, follow your rules, and deliver insights that match your operational reality.

[![EZCreateIQ](https://unifiedoffice.com/wp-content/uploads/2026/06/Website-Image-Bank-31.png "EZCreateIQ")](https://unifiedoffice.com/wp-content/uploads/2026/06/Website-Image-Bank-31.png)

#### **Flexible Deployment** 

EZCreateIQ works with or without [Total Connect Now](https://unifiedoffice.com/total-connect-now-1)™, integrating seamlessly into any phone system. It plugs into existing workflows, enabling businesses to add AI voice agents and automation without major infrastructure changes or engineering resources.

**Why Choose Unified Office for AI Apps & Agents**

![Why Choose Unified Office for AI Apps & Agents](https://unifiedoffice.com/wp-content/uploads/2026/06/Screenshot-2026-06-30-at-13.10.19.png "Why Choose Unified Office for AI Apps & Agents")

## See how EZCreateIQ™ makes AI automation simple, flexible and powerful

## Request a demo today

---

### [You](https://unifiedoffice.com/you)

**Published:** June 26, 2026
**Author:** Unifiedoffice_Work2

**Content:**

![SMBs](https://unifiedoffice.com/wp-content/uploads/2026/06/Screenshot-2026-06-26-at-14.14.00.png "SMBs")

[![SMBs Unified Office](https://unifiedoffice.com/wp-content/uploads/2026/06/Website-Image-Bank-38.png "SMBs Unified Office")](https://unifiedoffice.com/wp-content/uploads/2026/06/Website-Image-Bank-38.png)

#### **Modern Customer Communications**

Give customers fast, seamless access to your business with reliable voice, intelligent routing, and AI-powered insights. Staff get the context they need to respond quickly, while callers enjoy a smoother, more professional experience.

[![SMBs Unified Office](https://unifiedoffice.com/wp-content/uploads/2026/06/Website-Image-Bank-39.png "SMBs Unified Office")](https://unifiedoffice.com/wp-content/uploads/2026/06/Website-Image-Bank-39.png)

#### **Operational Visibility & Service Consistency**

Live dashboards, automated alerts, sentiment detection, and AI-driven call classification give you realtime insight into customer needs and team performance. Managers can spot issues early, reduce bottlenecks, and maintain consistent service quality across every department.

[![SMBs Unified Office](https://unifiedoffice.com/wp-content/uploads/2026/06/Website-Image-Bank-40.png "SMBs Unified Office")](https://unifiedoffice.com/wp-content/uploads/2026/06/Website-Image-Bank-40.png)

#### **Revenue Protection & Opportunity Capture**

Intelligent call handling ensures every inquiry is answered, while AI analytics reveal missed opportunities and help teams convert more calls into sales, bookings, or service appointments. Businesses see measurable gains simply by understanding what customers are asking for — and where revenue is being left on the table.

**Why SMBs Choose Unified Office**

![Why SMBs Choose Unified Office](https://unifiedoffice.com/wp-content/uploads/2026/06/Screenshot-2026-06-26-at-14.19.14.png "Why SMBs Choose Unified Office")

## Deliver the experience customers expect with AI that improves service and operations

## Request a demo today

---

### [Auto Dealers](https://unifiedoffice.com/industries-auto-services)

**Published:** June 26, 2026
**Author:** Unifiedoffice_Work2

**Content:**

![Unified Office helps dealerships increase revenue, improve operational efficiency, and deliver consistent customer service — all powered by reliable voice, AI analytics, and advanced call-handling technology.](https://unifiedoffice.com/wp-content/uploads/2026/06/Screenshot-2026-06-26-at-13.53.05.png "Auto Dealers")

[![Auto Dealers Unified Office](https://unifiedoffice.com/wp-content/uploads/2026/06/Website-Image-Bank-37.png "Auto Dealers")](https://unifiedoffice.com/wp-content/uploads/2026/06/Website-Image-Bank-37.png)

#### **Modern Customer Communications**

Ensure every caller reaches the right person the first time with reliable voice, intelligent routing, and AI-powered insights. Sentiment Analysis, Staff Engagement Scoring, and realtime dashboards help dealerships detect issues early and maintain consistently high sales and service performance.

[![Restaurants Unified Office](https://unifiedoffice.com/wp-content/uploads/2026/06/Website-Image-Bank-35.png "Restaurants")](https://unifiedoffice.com/wp-content/uploads/2026/06/Website-Image-Bank-35.png)

#### **Consistent Service Across the Dealership**

Real-time dashboards and automated alerts help teams respond quickly, reduce hold times, and prevent missed opportunities. AIpowered analytics and sentiment detection give managers clear visibility into performance trends and service gaps, enabling faster coaching, better response times, and consistent customer experience across Sales, Service, and Parts.

[![Auto Dealers Unified Office](https://unifiedoffice.com/wp-content/uploads/2026/06/Website-Image-Bank-36.png "Auto Dealers")](https://unifiedoffice.com/wp-content/uploads/2026/06/Website-Image-Bank-36.png)

#### **Revenue Capture & Lead Conversion**

Intelligent call routing, AI-driven call classification, and performance scoring ensure every inquiry is answered, every lead is captured, and every opportunity is acted on. Whisper Coaching and engagement scoring help staff improve appointment-setting, followup, and sales readiness — driving measurable gains in CSI and revenue.

**Why Auto Dealers Choose Unified Office**

![Why Auto Dealers Choose Unified Office](https://unifiedoffice.com/wp-content/uploads/2026/06/Screenshot-2026-06-26-at-13.59.09.png "Why Auto Dealers Choose Unified Office")

## Drive revenue and elevate service with AI‑powered communications

## Request a demo today

---

### [Restaurants](https://unifiedoffice.com/industries-restaurant-services)

**Published:** June 26, 2026
**Author:** Unifiedoffice_Work2

**Content:**

![Deliver exceptional guest experiences with AI-powered communications, realtime visibility, and intelligent call handling that help restaurants capture more orders and increase ticket averages. Unified Office reduces missed calls, improves staff performance, and uncovers new revenue opportunities — all powered by reliable voice, AI analytics, and patented communications technology.](https://unifiedoffice.com/wp-content/uploads/2026/06/Screenshot-2026-06-26-at-13.26.59.png "Restaurants Unified Office")

[![Unified Office Dental Practices](https://unifiedoffice.com/wp-content/uploads/2026/06/Restaurants.png "Restaurants")](https://unifiedoffice.com/wp-content/uploads/2026/06/Restaurants.png)

#### **Capture More Orders**

Intelligent call routing ensures every caller reaches the right person fast — reducing abandoned calls and recovering orders that would otherwise be lost. Reliable voice and AI-powered handling keep your phones moving even during peak rush.

[![Unified Office Dental Practices](https://unifiedoffice.com/wp-content/uploads/2026/06/Restaurants-2.png "Restaurants 2")](https://unifiedoffice.com/wp-content/uploads/2026/06/Restaurants-2.png)

#### **Increase Ticket Averages**

AI analyzes every call to identify missed revenue opportunities, helping staff recommend add-ons, specials, and higher-value items more consistently. Restaurants see measurable gains simply by understanding what customers are asking for and where opportunities are being left on the table.

[![Unified Office Dental Practices](https://unifiedoffice.com/wp-content/uploads/2026/06/Restaurants-3.png "Restaurants 3")](https://unifiedoffice.com/wp-content/uploads/2026/06/Restaurants-3.png)

#### **Improve Staff Performance With EngageIQ**

[EngageIQ](https://unifiedoffice.com/engage-iq-2-2) scores every call based on your restaurant’s own standards — from greeting quality to order accuracy to offering relevant options. Managers get clear coaching insights, while staff improve consistency, speed, and customer experience.

**Why Restaurants Choose Unified Office**

![Why Restaurants Choose Unified Office](https://unifiedoffice.com/wp-content/uploads/2026/06/Screenshot-2026-06-26-at-13.43.57.png "Why Restaurants Choose Unified Office")

## Deliver your brand’s promise with AI and automation that increase revenue and improve service 

## Request a Demo Today

---

### [Dentists](https://unifiedoffice.com/business-analytics-for-dentists-2)

**Published:** June 23, 2026
**Author:** Unifiedoffice_Work2

**Content:**

![Deliver exceptional patient experiences with AI-powered communications, real-time visibility, and intelligent call handling designed specifically for dental practices. Unified Office helps practices reduce no-shows, improve booking consistency, and deliver faster, more personalized service — all powered by reliable voice, PMS integration, and AI analytics.](https://unifiedoffice.com/wp-content/uploads/2026/06/Screenshot-2026-06-25-at-15.29.51.png "Dental Practices")

[![Unified Office Dental Practices](https://unifiedoffice.com/wp-content/uploads/2026/06/Website-Image-Bank-32.png "Unified Office Dental Practices")](https://unifiedoffice.com/wp-content/uploads/2026/06/Website-Image-Bank-32.png)

#### **Modern Patient Communications**

Give patients fast, seamless access to your practice with reliable voice, intelligent routing, and AI-powered insights. PMS integration surfaces patient details instantly, helping staff greet callers personally and deliver a smoother, more informed experience.

[![Unified Office Dental Practices](https://unifiedoffice.com/wp-content/uploads/2026/06/Website-Image-Bank-33.png "Unified Office Dental Practices")](https://unifiedoffice.com/wp-content/uploads/2026/06/Website-Image-Bank-33.png)

#### **Operational Visibility & Service Consistency**

Live dashboards, automated alerts, sentiment detection, and AI-driven call classification give teams realtime insight into patient needs and performance. Staff can respond faster, reduce bottlenecks, and maintain consistent service quality, while engagement scoring supports better coaching and stronger booking performance.

[![Unified Office Dental Practices](https://unifiedoffice.com/wp-content/uploads/2026/06/Website-Image-Bank-34.png "Unified Office Dental Practices")](https://unifiedoffice.com/wp-content/uploads/2026/06/Website-Image-Bank-34.png)

#### **Appointment & Revenue Protection**

Reduce no-shows with compliant text reminders and confirmations. Intelligent call handling ensures every inquiry is answered, while AI-powered analytics identify missed opportunities and help teams convert more patient calls into scheduled appointments.

**Why Dental Practices Choose Unified Office**

![Why Dental Practices Choose Unified Office](https://unifiedoffice.com/wp-content/uploads/2026/06/Screenshot-2026-06-23-at-16.04.12.png "Why Dental Practices Choose Unified Office")

## Elevate patient experience and practice profitability with AI-powered communications

## Request a demo today

---

### [Hotels](https://unifiedoffice.com/industries-hospitality-2)

**Published:** June 23, 2026
**Author:** Unifiedoffice_Work2

**Content:**

![Unified Office helps hotels deliver exceptional guest experiences, streamline operations, and unlock new revenue opportunities — all powered by reliable voice, AI analytics, and patented in-room technology.](https://unifiedoffice.com/wp-content/uploads/2026/06/Screenshot-2026-06-23-at-15.35.08.png "Unified Office Hotels")

[![Unified Office Hospitality Concierge Platform](https://unifiedoffice.com/wp-content/uploads/2026/05/Hotel-Image-Bank-1.jpg "Unified Office Hospitality Concierge Platform")](https://unifiedoffice.com/wp-content/uploads/2026/05/Hotel-Image-Bank-1.jpg)

#### **Modern Guest Communications**

Give guests fast, seamless access to services with reliable voice, intelligent routing, and AI-powered insights. Sentiment Analysis, Staff Engagement Scoring, and VPS dashboards help hotels spot issues early and maintain consistently high service standards.

[![](https://unifiedoffice.com/wp-content/uploads/2026/06/Hotel-Image-Bank-3.jpg "Hotel Image Bank (3)")](https://unifiedoffice.com/wp-content/uploads/2026/06/Hotel-Image-Bank-3.jpg)

#### **Consistent Service Across the Property**

Real‑time dashboards and automated alerts help staff stay ahead of service disruptions and maintain smooth operations throughout the property. AI‑powered analytics and sentiment detection give managers clear visibility into performance trends, enabling faster coaching and consistent service delivery across every department.

[![Unified Office Hospitality Concierge Platform](https://unifiedoffice.com/wp-content/uploads/2026/05/Hotel-Phones.png "Unified Office Hospitality Concierge Platform")](https://unifiedoffice.com/wp-content/uploads/2026/05/Hotel-Phones.png)

#### **Passive Revenue Generation**

Unlock passive revenue through sponsored in-room advertising and identify high-value service opportunities with AI-driven call analytics. The [**Hospitality Concierge Platform**](https://unifiedoffice.com/hospitality-concierge-platform-2) enables guest-service monetization that extends beyond hotels into retail, entertainment, and other guest-facing environments.

**Why Hospitality Chooses Unified Office**

![Why Hotels choose Unified Office](https://unifiedoffice.com/wp-content/uploads/2026/06/Screenshot-2026-06-23-at-15.53.15.png "Why Hotels choose Unified Office")

## Deliver the guest experience your brand promises — with AI, automation, and patented in-room technology that drives revenue and improves service. Request a Demo today

---

### [Visual Performance Suite](https://unifiedoffice.com/visual-performance-suite-2-2)

**Published:** June 17, 2026
**Author:** Unifiedoffice_Work2

**Content:**

![The Visual Performance Suite gives managers realtime visibility into call activity and service performance. With live wallboards, industry-specific dashboards, and instant audiovisual cues, teams can react faster, reduce wait times, and keep operations running smoothly in fast-paced environments.](https://unifiedoffice.com/wp-content/uploads/2026/06/Screenshot-2026-06-23-at-15.01.06.png "Visual Performance Suite")

[![Visual Performance Suite](https://unifiedoffice.com/wp-content/uploads/2026/06/Website-Image-Bank-15.png "Visual Performance Suite")](https://unifiedoffice.com/wp-content/uploads/2026/06/Website-Image-Bank-15.png)

#### **Real time Operational Visibility**

Live wallboards show active calls, hold times, KPIs, and alerts so managers can act instantly, not after the fact.

[![Visual Performance Suite](https://unifiedoffice.com/wp-content/uploads/2026/06/Website-Image-Bank-11.png "Visual Performance Suite")](https://unifiedoffice.com/wp-content/uploads/2026/06/Website-Image-Bank-11.png)

#### **Industry Specific Dashboards**

Purpose built views for QSR, automotive, and hospitality surface the metrics that matter most to each environment.

[![Visual Performance Suite](https://unifiedoffice.com/wp-content/uploads/2026/06/Website-Image-Bank-13.png "Visual Performance Suite")](https://unifiedoffice.com/wp-content/uploads/2026/06/Website-Image-Bank-13.png)

#### **Immediate Audio & Visual Cues**

Color changes, tones, and alerts prompt staff to pick up calls, reduce hold times, and improve service speed.

[![Visual Performance Suite](https://unifiedoffice.com/wp-content/uploads/2026/06/Website-Image-Bank-14.png "Visual Performance Suite")](https://unifiedoffice.com/wp-content/uploads/2026/06/Website-Image-Bank-14.png)

#### **Custom Widgets & Integrations**

Display weather, delivery maps, promotions, or POS data to support smarter staffing and operational decisions.

### **VPS benefits fast-paced, service-driven businesses where seconds matter** 

## See your business in real time — request a VPS demo

---

### [Total Connect Now](https://unifiedoffice.com/total-connect-now-1)

**Published:** June 17, 2026
**Author:** Unifiedoffice_Work2

**Content:**

![Total Connect Now is a fully managed, high-reliability communications platform that keeps your business connected at all times. With patented routing, consistent voice quality, and built-in continuity, TCN ensures every call gets through — protecting revenue and customer experience.](https://unifiedoffice.com/wp-content/uploads/2026/06/Screenshot-2026-06-23-at-14.37.17.png "Total Connect Now (TCN)")

[![Unified Office Total Connect Now](https://unifiedoffice.com/wp-content/uploads/2026/06/Total-Connect-Now-Image-Bank-4.png "Total Connect Now Image Bank (4)")](https://unifiedoffice.com/wp-content/uploads/2026/06/Total-Connect-Now-Image-Bank-4.png)

#### **Unbreakable Call Reliability**

Patented Highest Quality Routing Protocol™ (HQRP) performs SIP control on premises and monitors broadband quality in real time, keeping calls connected even during instability or outages.

[![Unified Office Total Connect Now](https://unifiedoffice.com/wp-content/uploads/2026/06/Total-Connect-Now-Image-Bank.png "Unified Office Total Connect Now")](https://unifiedoffice.com/wp-content/uploads/2026/06/Total-Connect-Now-Image-Bank.png)

#### **Consistent Voice Quality**

Hybrid architecture ensures clean audio for every interaction, improving customer experience and powering accurate AI analytics.

[![Total Connect Now (TCN)](https://unifiedoffice.com/wp-content/uploads/2026/06/Website-Image-Bank-8.png "Total Connect Now (TCN)")](https://unifiedoffice.com/wp-content/uploads/2026/06/Website-Image-Bank-8.png)

#### **Built-In Business Continuity**

Automatic failover switches to backup connectivity the moment internet quality degrades, protecting revenue and operations.

[![Total Connect Now (TCN)](https://unifiedoffice.com/wp-content/uploads/2026/06/Website-Image-Bank-7.png "Total Connect Now (TCN)")](https://unifiedoffice.com/wp-content/uploads/2026/06/Website-Image-Bank-7.png)

#### **Centralized Multi-Location Control**

The Manager’s Web Portal lets leaders view performance, adjust hours, routing, and settings instantly across all sites without IT support.

### **TCN benefits multi-location operators, service driven businesses, and any organization where missed calls means lost revenue** 

## See how TCN keeps your business always connected - Schedule a demo today

---

### [TCNOPS IoT Monitoring](https://unifiedoffice.com/iot-monitoring-platform)

**Published:** June 17, 2026
**Author:** Unifiedoffice_Work2

**Content:**

![The TCNOPS IoT Monitoring Platform protects your business by tracking critical equipment in real time. With automated alerts, predictive insights, and compliance-ready logs, it helps teams prevent failures, reduce spoilage, and keep operations running without interruption.](https://unifiedoffice.com/wp-content/uploads/2026/06/Screenshot-2026-06-23-at-18.22.06.png "TCOPS IoT Monitoring Platform")

[![IoT Monitoring Platform](https://unifiedoffice.com/wp-content/uploads/2026/06/Website-Image-Bank-16.png "IoT Monitoring Platform")](https://unifiedoffice.com/wp-content/uploads/2026/06/Website-Image-Bank-16.png)

#### **Prevent Equipment Failures**

Sensors monitor refrigeration, HVAC, and prep stations, alerting staff before equipment breaks or temperatures drift.

[![IoT Monitoring Platform](https://unifiedoffice.com/wp-content/uploads/2026/06/Website-Image-Bank-17.png "IoT Monitoring Platform")](https://unifiedoffice.com/wp-content/uploads/2026/06/Website-Image-Bank-17.png)

#### **Reduce Food Spoilage**

Real time alerts help teams correct issues immediately, protecting inventory and compliance.

[![IoT Monitoring Platform](https://unifiedoffice.com/wp-content/uploads/2026/06/Website-Image-Bank-18.png "IoT Monitoring Platform")](https://unifiedoffice.com/wp-content/uploads/2026/06/Website-Image-Bank-18.png)

#### **Predictive Maintenance** 

AI identifies patterns that signal failing equipment, reducing downtime and repair costs.

[![IoT Monitoring Platform](https://unifiedoffice.com/wp-content/uploads/2026/06/Website-Image-Bank-19.png "IoT Monitoring Platform")](https://unifiedoffice.com/wp-content/uploads/2026/06/Website-Image-Bank-19.png)

#### **Compliance Made Easy**

Automated logs and alerts support health and safety requirements across all locations.

### **Unified Office's TCNOPS IoT platform benefits QSRs, Hospitality, and any business where equipment uptime and compliance are essential** 

## Protect your operations – see TCNOPS IoT Monitoring in action

---

### [EZCreateIQ](https://unifiedoffice.com/ezcreateiq)

**Published:** June 17, 2026
**Author:** Unifiedoffice_Work2

**Content:**

![AI voice agents and applications are becoming essential for modern operations, and EZCreateIQ™ makes them accessible to every business. With drag-and-drop tools, vertical language models, and flexible deployment, teams can build voice agents, custom apps, and automation workflows that handle real-world tasks across every location.](https://unifiedoffice.com/wp-content/uploads/2026/06/Screenshot-2026-06-30-at-12.26.16.png "EZCreateIQ")

[![EZCreateIQ](https://unifiedoffice.com/wp-content/uploads/2026/06/Website-Image-Bank-30.png "EZCreateIQ")](https://unifiedoffice.com/wp-content/uploads/2026/06/Website-Image-Bank-30.png)

#### **Build AI Voice Agents & Apps**

Create AI voice agents and applications that can answer calls, understand intent, follow business rules, and take action in real time— all without developers or complex integrations.

[![EZCreateIQ](https://unifiedoffice.com/wp-content/uploads/2026/06/Website-Image-Bank-28.png "EZCreateIQ")](https://unifiedoffice.com/wp-content/uploads/2026/06/Website-Image-Bank-28.png)

#### **Vertical Language Models**

Industry specific AI models improve accuracy, reduce hallucinations, and deliver context aware insights.

[![EZCreateIQ](https://unifiedoffice.com/wp-content/uploads/2026/06/Website-Image-Bank-31.png "EZCreateIQ")](https://unifiedoffice.com/wp-content/uploads/2026/06/Website-Image-Bank-31.png)

#### **Flexible Deployment** 

Works with or without TCN, allowing businesses to add AI to any phone system.

[![EZCreateIQ](https://unifiedoffice.com/wp-content/uploads/2026/06/Website-Image-Bank-29.png "EZCreateIQ")](https://unifiedoffice.com/wp-content/uploads/2026/06/Website-Image-Bank-29.png)

#### **Custom Analytics & Scoring**

Create tailored KPIs, categories, and performance metrics that match your exact operational needs.

**EZCreateIQ allows operators to develop AI agents and apps without hiring developers**

## See how easy AI can be – explore EZCreateIQ today

---

### [EngageIQ](https://unifiedoffice.com/engage-iq-2-2)

**Published:** June 17, 2026
**Author:** Unifiedoffice_Work2

**Content:**

![EngageIQ turns every customer call into actionable insight. Using AI to analyze sentiment, tone, and engagement, it gives managers realtime visibility into customer experience and staff performance — helping teams improve service, resolve issues faster, and capture more revenue-driving opportunities.](https://unifiedoffice.com/wp-content/uploads/2026/06/Screenshot-2026-06-23-at-14.51.49.png "EngageIQ")

[![Engage IQ AI Insights](https://unifiedoffice.com/wp-content/uploads/2026/06/Website-Image-Bank-.png "Engage IQ AI Insights")](https://unifiedoffice.com/wp-content/uploads/2026/06/Website-Image-Bank-.png)

#### **AI-Powered Customer Insight**

EngageIQ analyzes every call for sentiment, tone, and engagement, giving managers instant visibility into customer experience. Real-time AI surfaces issues early so teams can intervene before problems become complaints.

[![EngageIQ Actionable Data](https://unifiedoffice.com/wp-content/uploads/2026/06/Website-Image-Bank-3.png "EngageIQ Actionable Data")](https://unifiedoffice.com/wp-content/uploads/2026/06/Website-Image-Bank-3.png)

#### **Actionable Data** 

EngageIQ transforms conversations into prioritized insights and delivers automated [Summary Action Reports](https://unifiedoffice.com/summary-action-reports) to your inbox. Leaders get clear, concise answers about what needs attention — no dashboards or digging required.

[![EngageIQ Scoring](https://unifiedoffice.com/wp-content/uploads/2026/06/Website-Image-Bank-1.png "EngageIQ Scoring")](https://unifiedoffice.com/wp-content/uploads/2026/06/Website-Image-Bank-1.png)

#### **Customizable Scoring Rules**

Create scoring criteria tailored to your brand standards, franchise requirements, or service expectations. EngageIQ evaluates every call using your rules, ensuring consistent measurement across all locations.

[![EngageIQ Coaching](https://unifiedoffice.com/wp-content/uploads/2026/06/Website-Image-Bank-4.png "EngageIQ Coaching")](https://unifiedoffice.com/wp-content/uploads/2026/06/Website-Image-Bank-4.png)

#### **Continuous Coaching & Performance Improvement**

Staff engagement scoring, whisper coaching, and realtime feedback help teams improve service quality, reduce training time, and deliver consistent customer experiences across every location.

### **EngageIQ benefits QSRs, Hospitality, Automotive, Healthcare, and any business where phone-driven customer experience impacts revenue**

## Turn every call into insight - request an EngageIQ walkthrough and see how AI elevates your customer experience

---

### [Call Flow Builder](https://unifiedoffice.com/call-flow-builder)

**Published:** June 17, 2026
**Author:** Unifiedoffice_Work2

**Content:**

![Call Flow Builder gives businesses full control over their call experience without IT support. With simple drag-and-drop tools and multi-location logic, teams can design routing, schedules, and greetings that ensure every caller reaches the right person quickly.](https://unifiedoffice.com/wp-content/uploads/2026/06/Screenshot-2026-06-23-at-15.20.39.png "Call Flow Builder")

[![Call Flow Builder](https://unifiedoffice.com/wp-content/uploads/2026/06/Website-Image-Bank-20.png "Call Flow Builder")](https://unifiedoffice.com/wp-content/uploads/2026/06/Website-Image-Bank-20.png)

#### **Design Routing Without IT**

Drag and drop tools let teams build greetings, queues, and routing logic without technical expertise.

[![Call Flow Builder](https://unifiedoffice.com/wp-content/uploads/2026/06/Website-Image-Bank-21.png "Call Flow Builder")](https://unifiedoffice.com/wp-content/uploads/2026/06/Website-Image-Bank-21.png)

#### **Multi-Location Logic**

Route calls based on hours, staffing, or location specific rules.

[![Call Flow Builder](https://unifiedoffice.com/wp-content/uploads/2026/06/Website-Image-Bank-23.png "Call Flow Builder")](https://unifiedoffice.com/wp-content/uploads/2026/06/Website-Image-Bank-23.png)

#### **Faster Customer Response**

Smart routing ensures callers reach the right person quickly, improving satisfaction and reducing hold times.

[![Call Flow Builder](https://unifiedoffice.com/wp-content/uploads/2026/06/Website-Image-Bank-24.png "Call Flow Builder")](https://unifiedoffice.com/wp-content/uploads/2026/06/Website-Image-Bank-24.png)

#### **Flexible Scheduling**

Adjust open/closed status, holiday hours, and overflow rules instantly.

### **Call Flow Builder benefits multi-location businesses, service teams, and operators who need control without IT involvement** 

## Take control of your call experience – try Call Flow Builder

---

### [Summary Action Reports](https://unifiedoffice.com/summary-action-reports)

**Published:** June 17, 2026
**Author:** Unifiedoffice_Work2

**Content:**

![Summary Action Reports turn daily call activity into clear, prioritized insights. AI automatically highlights issues, sentiment trends, and missed opportunities across all locations — giving managers fast, actionable visibility without digging through dashboards.](https://unifiedoffice.com/wp-content/uploads/2026/06/Screenshot-2026-06-23-at-15.17.58.png "Summary Action Reports")

[![Unified Office Summary Action Reports](https://unifiedoffice.com/wp-content/uploads/2026/06/Total-Connect-Now-Image-Bank-2.jpg "Unified Office Summary Action Reports")](https://unifiedoffice.com/wp-content/uploads/2026/06/Total-Connect-Now-Image-Bank-2.jpg)

#### **AI-Powered Daily Insights** 

Automatically summarizes top issues, sentiment trends, and missed opportunities across all locations.

[![Unified Office Summary Action reports](https://unifiedoffice.com/wp-content/uploads/2026/06/Total-Connect-Now-Image-Bank-1.jpg "Unified Office Summary Action reports")](https://unifiedoffice.com/wp-content/uploads/2026/06/Total-Connect-Now-Image-Bank-1.jpg)

#### **Complaint & Sentiment Tracking**

Identifies spikes in negative interactions so managers can intervene quickly.

[![Unified Office Summary Action Reports](https://unifiedoffice.com/wp-content/uploads/2026/06/Total-Connect-Now-Image-Bank-3.jpg "Unified Office Summary Action Reports")](https://unifiedoffice.com/wp-content/uploads/2026/06/Total-Connect-Now-Image-Bank-3.jpg)

#### **Upsell & Opportunity Visibility**

Highlights where staff captured or missed revenue-driving moments.

[![Unified Office Summary action reports](https://unifiedoffice.com/wp-content/uploads/2026/06/Total-Connect-Now-Image-Bank-5.jpg "Unified Office Summary action reports")](https://unifiedoffice.com/wp-content/uploads/2026/06/Total-Connect-Now-Image-Bank-5.jpg)

#### **One-Click Deep Dive**

Links directly to the Manager Portal for fast investigation and coaching.

# **Summary Action Reports benefit operators who want fast, actionable visibility without digging through dashboards**

## Get the insights that matter - activate Summary Action Reports

---

### [FAQs](https://unifiedoffice.com/faqs)

**Published:** June 12, 2026
**Author:** Unifiedoffice_Work2

**Content:**

![Frequently Asked Questions](https://unifiedoffice.com/wp-content/uploads/2026/06/Screenshot-2026-06-26-at-16.42.40.png "Frequently Asked Questions")

![Frequently Asked Questions](https://unifiedoffice.com/wp-content/uploads/2026/06/Screenshot-2026-06-26-at-16.42.40.png "Frequently Asked Questions")

##### What are Unified Office’s core platforms and AI products?

Unified Office delivers three core platforms:

- [**Total Connect Now (TCN)**](https://unifiedoffice.com/total-connect-now-1) — the hybrid communications platform powered by Highest Quality Routing Protocol (HQRP).
- [**EngageIQ**](https://unifiedoffice.com/engage-iq-2-2) — AI applications built on the TCN platform.
- [**EZCreateIQ**](https://unifiedoffice.com/ezcreateiq) — a no-code AI creation platform that can be used with or without TCN.

**Why It Matters:**

This architecture gives customers flexibility:

- Businesses can adopt **TCN + EngageIQ** for a full AI-enhanced communications stack.
- EZCreateIQ can be used to build custom AI applications with TCN as the underlying communications platform.
- EZCreateIQ can also be used independently of TCN.

**More Information:**

Unified Office’s ecosystem is built around three complementary pillars:

- **Total Connect Now (TCN)** provides reliable voice, SIP control, broadband quality measurement, and the data foundation for AI analytics.
- **EngageIQ** is the suite of prebuilt AI applications that analyze conversations, categorize interactions, detect sentiment, score staff engagement, and generate actionable data. EngageIQ is built on the TCN platform and uses TCN’s call data and instrumentation.
- **EZCreateIQ** is the no-code AI engine that powers EngageIQ and also allows customers to build their own AI workflows. It can operate independently of TCN and integrate with other phone systems.

##### What is Total Connect Now (TCN)?

[Total Connect Now](https://unifiedoffice.com/total-connect-now-1) is Unified Office’s hybrid cloud/premise communications platform powered by HQRP for unmatched reliability, voice quality, and real-time analytics.

**Why It Matters:**

TCN is the foundation that makes AI-driven operations possible — reliable voice, realtime data, and consistent performance across all locations.

**More Information:**

TCN places SIP control and broadband quality measurement on-premises, ensuring calls stay connected even during network instability. Cloud services provide management, analytics, workflow automation, and integration with [EngageIQ](https://unifiedoffice.com/engage-iq-2-2) and [EZCreateIQ](https://unifiedoffice.com/ezcreateiq). TCN also powers Business Continuity failover, [IoT monitoring](https://unifiedoffice.com/iot-monitoring-platform), and the [Visual Performance Suite](https://unifiedoffice.com/visual-performance-suite-2-2).

##### What makes Unified Office unique?

Unified Office uniquely combines HQRP reliability, hybrid architecture, vertical AI models, prebuilt AI applications ([EngageIQ](https://unifiedoffice.com/engage-iq-2-2)), a no-code AI creation platform ([EZCreateIQ](https://unifiedoffice.com/ezcreateiq)), and operational tools like the [Call Flow Builder.](https://unifiedoffice.com/call-flow-builder)

**Why It Matters:**

Unified Office is not a telecom provider with AI added on — it is a communications + AI operations platform.

**More Information:**

Unified Office delivers a tightly integrated communications and AI operations platform that includes:

- HQRP for unmatched voice quality
- TCN hybrid architecture
- EngageIQ for conversation intelligence
- EZCreateIQ for custom AI workflows
- VPS for realtime visual instrumentation
- IoT Monitoring for predictive compliance and operational oversight
- Hospitality Concierge for in-room communications and revenue
- Call Flow Builder for custom call routing

##### What is EZCreateIQ?

[EZCreateIQ](https://unifiedoffice.com/ezcreateiq) is Unified Office’s no-code AI creation platform that powers EngageIQ and enables customers to build their own AI-driven workflows and applications.

**Why It Matters:**

EZCreateIQ democratizes access to enterprise-grade AI, enabling businesses to deploy intelligent automation without engineering resources.

**More Information:**

EZCreateIQ provides the underlying AI engine, vertical language models, and workflow builder used to create EngageIQ’s prebuilt applications. It includes:

- Drag-and-drop workflow creation
- Builtin safety guardrails
- Vertical AI models
- Custom scoring systems
- Custom analytics
- Platform-agnostic deployment

EZCreateIQ can be used with or without TCN.

##### What is EngageIQ?

[EngageIQ](https://unifiedoffice.com/engage-iq-2-2) is Unified Office’s suite of prebuilt AI applications that analyze every call, categorize interactions, detect sentiment, score staff engagement, and generate actionable data.

**Why It Matters:**

EngageIQ gives businesses AI‑powered visibility into customer experience without requiring technical expertise

**More Information:**

EngageIQ transforms live and recorded conversations into structured business intelligence. It provides:

- Conversation categorization
- Staff engagement scoring
- Sentiment detection
- Whisper coaching
- AI‑generated actionable data
- Answers to operational questions
- Multi‑location analytics

EngageIQ is built on the TCN platform and uses TCN’s call data, SIP control, and HQRP instrumentation.

##### What is HQRP and why is it important?

Highest Quality Routing Protocol is a patented voice protocol that measures broadband quality and performs SIP control on premises. It eliminates SIP trunks and prevents downtime.

**Why It Matters:**

Clear, high-quality voice is essential for customer experience and for accurate AI insights derived from transcribed recordings. HQRP ensures both.

**More Information:**

HQRP continuously measures broadband quality and performs SIP call control on-premises. This eliminates SIP trunks, prevents downtime, and ensures calls stay connected even during internet instability.

##### What are common use cases for EngageIQ?

[EngageIQ](https://unifiedoffice.com/engage-iq-2-2) supports customer experience management, complaint mitigation, staff training, trend analysis, and operational automation.

**Why It Matters:**

EngageIQ provides a flexible AI toolkit that adapts to any business workflow.

**More Information:**

Examples include:

- Customer Experience Management
- Call Classification & Alerts
- Staff Training Optimization
- Reputational Management
- Marketing Promotions Analytics
- Privacy-protected transcription and redaction

##### How do EngageIQ and EZCreateIQ work together?

[EngageIQ](https://unifiedoffice.com/engage-iq-2-2) is the set of prebuilt AI applications; [EZCreateIQ](https://unifiedoffice.com/ezcreateiq) is the platform used to build them.

**Why It Matters:**

This architecture gives customers fast time-to-value with EngageIQ and unlimited customization with EZCreateIQ.

**More Information:**

EngageIQ applications — such as sentiment analysis, categorization, and actionable data generation — are built on top of EZCreateIQ’s no-code AI engine. EZCreateIQ provides the models, analytics, and workflow automation that power EngageIQ. Customers can also use EZCreateIQ to build their own custom AI tools.

##### What is the Visual Performance Suite (VPS)?

[VPS](https://unifiedoffice.com/visual-performance-suite-2-2) is Unified Office’s realtime instrumentation display that surfaces live customer and operational metrics on wallboards.

**Why It Matters:**

Managers can act instantly — not after the fact — improving service levels and operational efficiency.

**More Information:**

The Visual Performance Suite provides:

- Realtime alerts for incoming calls
- Holdtime reminders
- Abandonment rate monitoring
- Staff performance speedometers
- Sales and service metrics
- Weather forecasts for labor planning
- Driver maps and delivery tools
- Custom widgets and promotional content
- Visual and audio cues to prompt immediate action

##### What is the Hospitality Concierge Platform?

[The Hospitality Concierge](https://unifiedoffice.com/hospitality-concierge-platform-2) is a patented in-room communications and revenue-generation platform for hotels.

**Why It Matters:**

It improves guest experience while generating passive revenue for hotels.

**More Information:**

The Hospitality Concierge Platform integrates with major PMS systems and provides:

- In-room phone and tablet communications
- Staff workflow integration
- Sponsored advertising revenue
- Guest service automation

##### What is the Call Flow Builder?

[Call Flow Builder](https://unifiedoffice.com/call-flow-builder) is a drag-and-drop tool that lets businesses design their own call routing workflows without developers or IT staff.

**Why It Matters:**

Businesses gain full control over their call experience without IT tickets or engineering resources.

**More Information:**

Call Flow Builder allows businesses to visually design call flows, including greetings, queues, routing rules, schedules, escalation paths, and multi-location logic.

##### What is Sentiment Analysis?

Sentiment Analysis detects the emotional tone of a conversation — along with key words and signals — in real time, helping businesses identify issues early, resolve them quickly, and protect their brand reputation before problems turn into negative online reviews.

**Why It Matters:**

Catching issues early prevents lost customers and protects your brand. Sentiment Analysis helps businesses deliver better service, reduce complaints, and avoid the damaging impact of negative reviews.

**More Information:**

Sentiment Analysis evaluates live or recorded calls to determine whether a customer is frustrated, confused, satisfied, or at risk of escalating. It provides immediate insight into how a conversation is going so staff can intervene before a situation turns into a negative experience.

This capability helps businesses:

- Identify problems early, before they turn into negative online reviews
- Improve service recovery by alerting managers to at-risk interactions
- Understand customer sentiment trends across locations
- Strengthen brand reputation through proactive engagement

Sentiment Analysis works alongside other [EngageIQ](https://unifiedoffice.com/engage-iq-2-2) features such as call categorization, staff scoring, and actionable data to give businesses a complete picture of customer experience.

##### What is Whisper Coaching?

Whisper Coaching provides realtime, discreet guidance to staff during customer interactions through either onscreen text suggestions or subtle audio cues.

**Why It Matters:**

It gives staff realtime support exactly when they need it, improving consistency, reducing training time, and elevating the customer experience across every location.

**More Information:**

Whisper Coaching analyzes live conversations and delivers immediate, context-aware guidance to help staff improve service quality and consistency. Suggestions can appear as:

- Text prompts on a screen (soft-phone, desktop, or mobile interface)
- Audio cues delivered through a headset or earpiece

These prompts can help staff:

- Identify upsell opportunities
- Resolve customer issues more effectively
- Follow service standards and scripts
- Stay aligned with brand voice and best practices
- Improve performance without supervisor intervention

Whisper Coaching is part of [EngageIQ](https://unifiedoffice.com/engage-iq-2-2) and contributes to generating actionable data that helps businesses refine training, improve customer experience, and increase revenue.

##### What is Unified Office’s IoT Monitoring Platform?

[TCNOPS](https://unifiedoffice.com/iot-monitoring-platform) is a real-time IoT system that monitors critical equipment and operational conditions for compliance, performance, and predictive maintenance.

**Why It Matters:**

It saves businesses significant money by preventing food loss, reducing equipment failures, informing HVAC maintenance, and ensuring consistent operational performance across locations.

**More Information:**

Unified Office’s IoT platform monitors:

- Refrigeration units
- Makeready tables
- HVAC systems
- Food prep stations
- Other operational equipment

It provides:

- Realtime alerts when conditions fall outside acceptable ranges
- Predictive analytics to identify failing equipment before it breaks
- Insights that reduce food spoilage, prevent equipment downtime, and improve operational consistency
- Health compliance monitoring for restaurants and hospitality environments

##### How does Unified Office deliver alerts and actionable data?

Unified Office delivers alerts and actionable data through multiple channels including voice, text, email, voice assistants, the Manager Portal, and automated reports.

**Why It Matters:**

Businesses receive the right information at the right time, enabling immediate action and longterm improvement.

**More Information:**

Unified Office provides realtime and scheduled alerts through:

- Voice alerts
- Text messages
- Email notifications
- The Manager Portal
- Automated Summary Action Reports delivered to inboxes
- Voice assistants such as Alexa

Alerts and insights can be triggered by:

- Realtime call activity
- Analysis of recorded calls
- KPI thresholds being met
- IoT sensor activity
- Workflow rules created in [EZCreateIQ](https://unifiedoffice.com/ezcreateiq)

##### What are Summary Action Reports?

[Summary Action Reports](https://unifiedoffice.com/summary-action-reports) are automated, AI-powered summaries that highlight the top issues affecting customer experience and operations.

**Why It Matters:**

They give leaders instant visibility into what needs attention — without digging through dashboards.

**More Information:**

These reports summarize key metrics such as complaints, sentiment, upsells, and other operational indicators. They can be customized to answer the specific questions a business cares about and are delivered directly to leaders’ inboxes. One-click access opens the Manager Portal for deeper analysis.

##### How does Unified Office ensure reliability and business continuity?

Unified Office ensures reliability through HQRP, a hybrid cloud/premise architecture, and a business continuity platform that switches to backup connectivity the moment internet quality begins to degrade.

**Why It Matters:**

Businesses cannot afford missed calls, poor audio, or downtime — especially when AI is analyzing every interaction. Unified Office ensures both reliability and continuity so operations stay smooth, responsive, and always available.

**More Information:**

Unified Office places SIP control on-premises and uses HQRP to continuously monitor broadband quality in real time. This prevents dropped calls, maintains consistent audio quality, and ensures that AI analytics receive clean, uninterrupted data. Cloud services provide management, analytics, and workflow automation, while the on-premise device guarantees uptime.

Unified Office’s [Business Continuity platform](https://unifiedoffice.com/reliable-voice-communications) goes further by switching to backup connectivity as soon as internet service begins to degrade, not only during a total outage. This proactive failover keeps voice, data, and online ordering running without interruption, protecting revenue and customer experience.

##### How does Unified Office protect privacy and sensitive information?

Unified Office protects privacy through automated redaction, secure processing, and vertical language models designed to avoid exposing sensitive data.

**Why It Matters:**

Businesses can safely use AI without risking customer trust or regulatory violations

**More Information:**

Unified Office’s privacy protection includes:

- Automatic redaction of credit card numbers, personal identifiers, and sensitive data
- Keyword spotting to remove private information from transcripts and recordings
- In-house processing to avoid third-party exposure
- Vertical language models that reduce hallucinations and irrelevant data capture
- Role-based access controls in the Manager Portal

##### Which industries benefit most from Unified Office’s platforms?

Unified Office’s platforms are particularly beneficial to Industries with high call volume and customer-driven workflows — such as restaurants, automotive, hospitality, wellness, and healthcare.

**Why It Matters:**

Vertical AI dramatically improves accuracy and reduces hallucinations.

**More Information:**

Unified Office’s vertical AI models and realtime instrumentation are ideal for service-driven businesses.

##### How does Unified Office help businesses improve customer service?

Unified Office help businesses [improve customer service](https://unifiedoffice.com/improve-customer-satisfaction) through reliable voice, AI-powered analytics, staff engagement scoring, and automated issue detection.

**Why It Matters:**

Better customer service leads to higher retention, more referrals, and increased revenue.

**More Information:**

Unified Office improves customer service by:

- Ensuring calls never drop through HQRP
- Reducing hold times with VPS alerts
- Identifying complaints and negative sentiment
- Highlighting top issues via actionable data
- Providing predictive IoT alerts to avoid service disruptions

##### What does Unified Office provide for the Quick Service Restaurant (QSR) industry?

Unified Office helps [QSRs](https://unifiedoffice.com/industries-restaurant-services) improve order accuracy, reduce missed calls, and increase revenue through AI-powered analytics, realtime wallboards, and intelligent call handling.

**Why It Matters:**

QSRs depend on speed, accuracy, and consistency. Unified Office keeps calls flowing, improves customer satisfaction, and increases revenue by capturing calls that would otherwise be missed.

**More Information:**

Unified Office delivers a fully managed communications and AI platform tailored to the fast-paced needs of QSRs. Key capabilities include:

- **[EngageIQ](https://unifiedoffice.com/engage-iq-2-2) analytics** that act like a continuous quality-assurance engine, analyzing every call for sentiment, staff engagement, and missed opportunities
- **[Visual Performance Suite](https://unifiedoffice.com/visual-performance-suite-2-2) wallboards** that show active calls, hold times, time-to-answer, and other KPIs with visual and audio cues
- **Call Classifier** to identify why customers are calling (delivery, pickup, complaints, feedback) and route followups
- **Staff Engagement Scoring** to improve order accuracy and consistency
- **Sentiment Analysis** to detect customer frustration in real time
- **POS integration** to surface caller details instantly
- [**IoT monitoring**](https://unifiedoffice.com/iot-monitoring-platform) to prevent equipment failures and food spoilage

##### What does Unified Office provide for the Hospitality industry?

Unified Office provides [hotels](https://unifiedoffice.com/industries-hospitality-2) with a modern communications platform, AI-powered analytics, PMS integration, and a patented in-room concierge phone system.

**Why It Matters:**

Hotels rely on seamless guest communication. Unified Office improves service quality, increases direct bookings, and enhances operational efficiency while giving staff the tools to adapt workflows instantly.

**More Information:**

Unified Office delivers a comprehensive hospitality communications suite designed to improve guest experience and operational efficiency. Capabilities include:

- [**Patented hotel concierge phone and tablet system**](https://unifiedoffice.com/hospitality-concierge-platform-2) for in-room guest services
- **PMS integration** to surface guest details instantly
- **Customizable call flows** to route guests quickly to the right department
- **[EngageIQ](https://unifiedoffice.com/engage-iq-2-2) analytics** for sentiment detection, staff scoring, and call categorization
- **Promotion tracking** to measure marketing campaign effectiveness

##### What does Unified Office provide for the Automotive industry?

Unified Office helps [dealerships](https://unifiedoffice.com/industries-auto-services) increase sales, improve service performance, and reduce missed opportunities through AI-powered call analytics, staff scoring, and automotive-specific call flows.

**Why It Matters:**

Dealerships depend on speed, accuracy, and expert routing. Unified Office ensures customers reach the right person quickly, improves sales performance, and protects the dealership’s reputation.

**More Information:**

Unified Office provides a fully managed communications and AI platform built for dealership sales and service environments. Key capabilities include:

- **DMS integration** with systems like eLead, Tekion, and DealerSocket
- [**Call Flow Builder**](https://unifiedoffice.com/call-flow-builder) to route callers to the right expert (sales, service, parts) without long hold times
- **[Visual Performance Suite](https://unifiedoffice.com/visual-performance-suite-2-2) for automotive** with realtime KPIs, hold-time alerts, and performance dashboards
- **Call Classifier** to identify missed sales opportunities and route followups
- **[EngageIQ](https://unifiedoffice.com/engage-iq-2-2) analytics** for call categorization, sentiment detection, and staff engagement scoring
- **Promotion tracking** to measure marketing campaign success

##### What does Unified Office provide for the dental and medical industry?

Unified Office helps [dental](https://unifiedoffice.com/business-analytics-for-dentists-2) and medical practices reduce no-shows, improve patient experience, and streamline operations through AI analytics, PMS integration, and intelligent call handling.

**Why It Matters:**

Dental and medical practices rely on timely communication and patient trust. Unified Office improves booking rates, reduces no-shows, and enhances the patient experience while protecting sensitive information.

**More Information:**

Unified Office delivers a fully managed communications and AI platform tailored to the needs of dental and medical practices. Capabilities include:

- **PMS integration** with systems like Dentrix, Open Dental, and Eaglesoft to surface patient details instantly
- **Industry-compliant text messaging** for reminders, confirmations, and followups
- **[EngageIQ](https://unifiedoffice.com/engage-iq-2-2) analytics** for sentiment detection, staff scoring, and call categorization
- **Call Classifier** to identify missed appointment opportunities and route followups
- [**Call Flow Builder** ](https://unifiedoffice.com/call-flow-builder)to route patients quickly without long hold times
- **Remote office management** to adjust open/closed status instantly

##### What is Unified Office’s history of innovation?

Unified Office has a long track record of innovation, backed by patented technologies, industry-first platforms, and a history of delivering reliable, AI-enhanced communications for businesses across North America.

**Why It Matters:**

Businesses rely on technology partners with proven experience. Unified Office’s long-standing innovation ensures customers benefit from mature, field-tested solutions—not experimental or unproven tools.

**More Information:**

Unified Office has spent more than a decade building a comprehensive ecosystem of communications and AI technologies designed to keep businesses always connected and always performing. Its innovations include:

- **HQRP**, a patented over-the-top voice transmission protocol that eliminates SIP trunks and ensures high-quality, reliable voice communications
- **A patented realtime instrumentation platform** (Visual Performance Suite) used across multiple industries
- [**A patented in-room Hospitality Concierge platform**](https://unifiedoffice.com/hospitality-concierge-platform-2) for hotels
- **Predictive [IoT monitoring](https://unifiedoffice.com/iot-monitoring-platform)** for refrigeration, HVAC, and operational equipment
- [**EngageIQ**](https://unifiedoffice.com/engage-iq-2-2), an AI conversation intelligence platform that transforms every interaction into actionable data
- [**EZCreateIQ**,](https://unifiedoffice.com/ezcreateiq) a no-code AI engine that allows businesses to build custom AI workflows

Unified Office’s history is defined by continuous innovation, practical engineering, and a commitment to delivering reliable, real-world solutions that help businesses grow.

##### How does Unified Office work with the FCC to prevent legitimate calls from being mislabeled?

Unified Office actively collaborates with the FCC to protect businesses from improper spam labeling and to ensure accurate caller identity delivery.

**Why It Matters:**

When legitimate calls are mislabeled as spam, businesses lose revenue, customers lose trust, and critical communications may never reach their destination. Unified Office’s work with the FCC helps protect both businesses and consumers.

**More Information:**

Unified Office has taken a leadership role in advocating for caller ID integrity. The company has worked directly with the FCC to address the widespread issue of legitimate business calls being mislabeled as spam. This includes:

- Testifying before the FCC to highlight how mislabeled calls harm businesses, emergency services, pharmacies, and local organizations
- Supporting stronger enforcement of the Truth in Caller ID Act
- Advocating for rules that prevent carriers and third parties from altering or mislabeling authenticated caller information
- Promoting end-to-end Rich Call Data integrity so verified caller identity is transmitted without modification
- Encouraging realtime verification systems and formal appeals processes for businesses affected by incorrect labeling

Unified Office’s involvement helps ensure that legitimate calls reach customers reliably and that businesses are not unfairly penalized by inaccurate spam filters.

##### How does Unified Office reduce the risk of using AI in customer communications?

Unified Office designs its AI solutions with a practical, risk-aware approach. Our models are tuned for specific industries, our engineers actively filter out unreliable sources, and our systems are built to escalate to a live agent when confidence is low. This helps organizations gain the benefits of AI without exposing themselves to unnecessary compliance, privacy, or operational risks.

##### Does Unified Office use customer data to train public AI models?

No. Unified Office does **not** make customer information available for ingestion or training by public LLMs. Call data and transcriptions remain within Unified Office’s secure, compliant infrastructure.

##### Does Unified Office redact sensitive information? 

Yes. Unified Office’s AI automatically redacts sensitive information before analysis. This includes personal identifiers, regulated data, and other private details that should not be exposed to downstream systems. This safeguard helps MSPs and their customers reduce compliance exposure and maintain privacy standards across all AI-powered workflows.

##### How does Unified Office ensure AI accuracy for different industries?

Our AI is fine-tuned for the vertical markets we serve. Unified Office engineers continuously adjust model behavior based on industry terminology, workflows, and real-world usage patterns to reduce hallucinations and improve relevance.

##### What safeguards prevent AI from making incorrect or risky decisions?

Unified Office builds its AI with a safety-first design. When the system encounters uncertainty or low confidence, it hands off to a live agent rather than guessing. This prevents incorrect automated responses and supports compliance-sensitive environments.

##### Where is call transcription data stored?

All transcriptions are processed and stored in Unified Office’s secure, compliant data centers. Data is not sent to external AI providers for training or analysis.

##### Can AI discover information about my business on its own?

If a business has made information publicly available, no vendor can prevent a public LLM from accessing or referencing it. Unified Office minimizes risk by tuning models for accuracy, filtering unreliable sources, and ensuring customer data is never used to train external AI systems.

##### Does Unified Office have experience with regulatory and compliance issues?

Yes. Unified Office has a long history of providing testimony and commentary before the FCC on issues affecting its customers, demonstrating leadership in regulatory and compliance matters.

##### How does Unified Office support compliance for recorded calls?

Unified Office provides updated call‑recording announcements for customers to play at the start of incoming calls. These disclosures support quality assurance, training, analytics, and regulatory compliance requirements.

---

### [Contact](https://unifiedoffice.com/contact-2)

**Published:** June 9, 2026
**Author:** Unifiedoffice_Work2

**Content:**

# CONTACT US

Please contact us by filling out the form below or give us a call. A member of our team will be in contact as soon as possible.

---

### [Hospitality Concierge Platform](https://unifiedoffice.com/hospitality-concierge-platform-2)

**Published:** June 2, 2026
**Author:** Unifiedoffice_Work2

**Content:**

![The Hospitality Concierge Platform modernizes in-room communication and guest service. By integrating phones and tablets with your PMS, it streamlines requests, automates routine tasks, and creates new revenue opportunities — all while improving response times and guest satisfaction.](https://unifiedoffice.com/wp-content/uploads/2026/06/Screenshot-2026-06-23-at-15.14.34.png "Hospitality Concierge Platform")

[![](https://unifiedoffice.com/wp-content/uploads/2026/05/Hotel-Image-Bank-1.jpg "Hotel Image Bank (1)")](https://unifiedoffice.com/wp-content/uploads/2026/05/Hotel-Image-Bank-1.jpg)

#### **Modern In-Room Communications**

Patented phone and tablet system integrates with PMS platforms to streamline guest requests and service delivery.

[![](https://unifiedoffice.com/wp-content/uploads/2026/05/Hotel-Phones.png "Hotel Phones")](https://unifiedoffice.com/wp-content/uploads/2026/05/Hotel-Phones.png)

#### **New Revenue Opportunities**

Sponsored in-room advertising creates passive revenue without disrupting the guest experience.

[![](https://unifiedoffice.com/wp-content/uploads/2026/05/Hotel-Image-Bank.jpg "Hotel Image Bank")](https://unifiedoffice.com/wp-content/uploads/2026/05/Hotel-Image-Bank.jpg)

#### **Staff Workflow Integration**

Connects housekeeping, front desk, and service teams for faster response times and better guest satisfaction.

[![](https://unifiedoffice.com/wp-content/uploads/2026/05/Screenshot-2026-05-19-at-14.14.44.png "Screenshot 2026-05-19 at 14.14.44")](https://unifiedoffice.com/wp-content/uploads/2026/05/Screenshot-2026-05-19-at-14.14.44.png)

#### **Guest Service Automation**

Automates common requests, freeing staff to focus on high-value interactions.

### **The Hospitality Concierge Platform**  **benefits properties seeking better guest experience and new revenue streams**

## Transform your guest experience — Schedule a Hospitality Concierge demo

---

### [Real Stories](https://unifiedoffice.com/real-stories)

**Published:** March 27, 2026
**Author:** Unifiedoffice_Work2

**Content:**



---

### [Interviews](https://unifiedoffice.com/interviews)

**Published:** March 27, 2026
**Author:** Unifiedoffice_Work2

**Content:**



---

### [Explainer Videos](https://unifiedoffice.com/explainer-videos)

**Published:** March 27, 2026
**Author:** Unifiedoffice_Work2

**Content:**



---

### [Downloads-II-QSR](https://unifiedoffice.com/resources/dwnlds-ii-qsr)

**Published:** March 23, 2026
**Author:** Martee Silva

**Content:**

### EZcreateIQ SCE

[EZcreateIQ Service Creation Environment](https://unifiedoffice.com/wp-content/uploads/2026/03/EZcreateIQ-DS-2026v1.pdf "EZcreateIQ")

### Unified Office QSR Collateral

[Quick-Service Restaurants](https://unifiedoffice.com/wp-content/uploads/2025/10/UO-DS-QSR-25v2.pdf "QSR")[EngageIQ](https://unifiedoffice.com/wp-content/uploads/2026/03/Jerry-EngageIQ.pdf)

---

### [The Pizza Man Case Study](https://unifiedoffice.com/the-pizza-man-case-study-2)

**Published:** March 11, 2026
**Author:** Unifiedoffice_Work2

**Content:**

We'd love to show you how ***Total Connect Now*** and the ***Visual Performance Suite*** can streamline your QSR operation to capture more revenue just like ***Shane Switser***, owner of ***The Pizza Man*,** (Lyndonville, VT)

[Request a Demo](https://calendly.com/ken-stess/20-minute-meeting-for-tcniq-discussion-clone?back=1&month=2025-12)

## Read the Case Study...

[![](https://unifiedoffice.com/wp-content/uploads/2026/03/The-Pizza-Man-Thumbnail.jpg "The Pizza Man Thumbnail")](https://unifiedoffice.com/wp-content/uploads/2026/03/The-Pizza-Man-Case-study.pdf)

---

### [Downloads-II](https://unifiedoffice.com/resources/dwnldsii)

**Published:** March 1, 2026
**Author:** Doug Corrigan

**Content:**

### EZcreateIQ SCE

[EZcreateIQ Service Creation Environment](https://unifiedoffice.com/wp-content/uploads/2026/03/EZcreateIQ-DS-2026v1.pdf "EZcreateIQ")

### Vertical Industry Focus

[Quick-Service Restaurants](https://unifiedoffice.com/wp-content/uploads/2025/10/UO-DS-QSR-25v2.pdf "QSR")[Dental/Medical Practices](https://unifiedoffice.com/wp-content/uploads/2025/10/UO-DS-Dental-25v2.pdf "Dental")[Auto Dealerships](https://unifiedoffice.com/wp-content/uploads/2025/10/UO-DS-AutoDealer-25v2.pdf "Auto Dealers")[Hospitality/Wellness](https://unifiedoffice.com/wp-content/uploads/2025/10/UO-DS-Hospitality-25v2.pdf "Hospitality")

---

### [Rana Auto Group](https://unifiedoffice.com/ranaautogroup)

**Published:** December 15, 2025
**Author:** Unifiedoffice_Work2

**Content:**

We’d love to show you how **Total Connect Now** and [***Engage*IQ AI Analytics**](https://unifiedoffice.com/engage-iq "EngageIQ") can streamline your dealership operations, eliminate missed calls, and drive more revenue - just like **Rana Management Inc.**

[Request a Demo](https://calendly.com/ken-stess/20-minute-meeting-for-tcniq-discussion-clone?back=1&month=2025-12)

## Read the Case Study...

[![](https://unifiedoffice.com/wp-content/uploads/2026/01/Rana-Management-Inc.-Case-Study.jpg "Rana Management Inc. Case Study")](https://unifiedoffice.com/wp-content/uploads/2026/01/Rana-Management-Inc.-Case-Study.pdf)

---

### [Calendly Partner Meeting (KS)](https://unifiedoffice.com/resources/pm-calendar-ks)

**Published:** October 15, 2025
**Author:** Doug Corrigan

**Content:**



---

### [Regulatory Compliance](https://unifiedoffice.com/regulatory-compliance)

**Published:** August 26, 2025
**Author:** Doug Corrigan

**Content:**

#### Ensuring Regulatory Compliance in Communication

# Unified Office gets an A+ in Regulatory Compliance

Unified Office leads the VOIP industry by maintaining full regulatory compliance, delivering secure and reliable communication solutions that set us apart from over 2,400 non-compliant providers.

#### **Regulatory Item**

#### **Unified Office Status**

#### **Impact of Non-Compliance**

#### **Where to Check Provider Compliance**

#### FCC Registration

#### ✅ Compliant

#### **(FRN:0025736794)**

#### Risk of service disruption; fines

#### [FCC CORES Database](https://apps.fcc.gov/cgb/form499/499a.cfm)

#### Universal Service Fund (USF)

#### ✅ Compliant

#### Legal penalties; possible service suspension

#### [Universal Service Administrative Co. (USAC)](https://www.usac.org/service-providers/contributing-to-the-usf/)

#### STIR/SHAKEN 

#### ✅ Compliant

#### Calls may be blocked or labeled as spam

#### [FCC Robocall Mitigation Database](https://fccprod.servicenowservices.com/rmd?id=rmd_welcome)

#### Robocall Mitigation 

#### ✅ Compliant

#### Exposure to FCC enforcement; call delivery issues

#### [FCC Robocall Mitigation Database](https://fccprod.servicenowservices.com/rmd?id=rmd_welcome)

#### E911

#### ✅ Compliant

#### Inability to reach emergency services; liability risks

#### [FCC E911 Overview](https://www.fcc.gov/general/9-1-1-and-e9-1-1-services)

#### 10DLC 

#### ✅ Compliant

#### SMS delivery failures; carrier filtering

#### [Campaign Registry for 10DLC](https://www.campaignregistry.com)

#### State & Local Use Tax 

#### ✅ Compliant

#### Fines, audits, and potential service interruption

#### State Department of Revenue or Public Utility Commission

## What you need to do if you are not a Unified Office client

### **Verify Compliance**

**Ask your VoIP provider what their FCC registration number (FRN)** is and all relevant regulations, including Universal Service Fund contributions, STIR/SHAKEN, Robocall mitigation, E911, 10DLC, and state and local use taxes.

#### **Act Quickly**

Time is of the essence. Verify your provider's compliance status immediately to avoid any disruptions.

#### **Ask the Right Questions**

Confirm with your provider if they meet all necessary regulatory requirements. If they don't, consider switching to a compliant provider like **Unified Office**.

## Don’t risk silence. With Unified Office, your business always gets the call.

Join the thousands of businesses that trust Unified Office for **fully compliant** VOIP services. Experience the future of voice communication with us.

[Call (877) 589-3700 or contact us ](#)

---

### [Catch up with UO](https://unifiedoffice.com/catch-up-with-uo)

**Published:** August 6, 2025
**Author:** Unifiedoffice_Work2

**Content:**



---

### [Terms of Service](https://unifiedoffice.com/tos)

**Published:** May 13, 2025
**Author:** Doug Corrigan

**Content:**

![](https://unifiedoffice.com/wp-content/uploads/2026/01/MSA-2026-pg1.png "MSA-2026-pg1")

About Us

Unified Office is a leading communications technology company, constantly innovating to help its business customers and channel partners stay ahead in a rapidly changing world. Unified Office's unique, Voice Over IP business communications platform is built on the patented Highest Quality Routing Protocol™ (HQRP™) nationwide transmission network, ensuring no missed calls, exceptional call quality, and zero downtime. Unified Office's patented platform also delivers real-time business analytics and alerts so that customers can monitor and reconfigure their business's operational workflows in real time from a visual dashboard on any internet-connected device. Key innovations include an AI-powered suite of spoken word, sentiment, engagement, and whisper-coach analytical applications, and other innovative solutions that really go to work for business stakeholders, so they can focus on running their business, provide exemplary customer service, drive more revenue, and increase employee and operational effectiveness.

- [Follow](https://www.linkedin.com/company/unified-office-inc/mycompany/?viewAsMember=true "Follow on LinkedIn")
- [Follow](https://www.youtube.com/@unifiedofficeinc.8967 "Follow on Youtube")
- [Follow](https://www.facebook.com/UnifiedOfficeInc "Follow on Facebook")
- [Follow](https://twitter.com/Unified_Office "Follow on X")

**Corporate Headquarters**
 20 Trafalgar Square, Ste 302
Nashua, NH 03063
[ 877-589-3700](tel:8775893700)
[ (603) 821-9779](tel:6038219779)

**24/7 Support Hotline**
[ 877-589-3700](tel:8775893700)

**Sales**
[ 877-589-3700](tel:8775893700)
[ (603) 546-7345](tel:6035467345)

© 2024-2026 All Rights Reserved | Unified Office, Inc.

[Standard Terms & Conditions](https://unifiedoffice.com/tos/ "Standard Terms & Conditions") | [SMS Terms & Conditions](https://unifiedoffice.com/sms-terms-conditions) | [Privacy Policy](https://unifiedoffice.com/privacy-policy)

---

### [Campuspalooza Landing Page](https://unifiedoffice.com/resources/campuspalooza-2025)

**Published:** April 9, 2025
**Author:** Doug Corrigan

**Content:**

### DFA Campuspalooza 2025 Collateral

TCNIQ AI Analytics Suite

- [EngageIQ](https://unifiedoffice.com/wp-content/uploads/2025/04/UO-EngageIQ_Full-NoBleed.pdf)
- [Sentiment Analysis](https://unifiedoffice.com/wp-content/uploads/2025/01/Data-Sheet-New.pdf)

[The Time to Switch is Now](https://unifiedoffice.com/wp-content/uploads/2025/01/Time-to-Switch-is-Now.pdf)
[IQConnect](https://unifiedoffice.com/wp-content/uploads/2025/01/UO-IQ-Connect-Double-Sided.pdf)
[FCC Regulatory Update](https://unifiedoffice.com/wp-content/uploads/2025/01/FCC.pdf)
[TCNOPS](https://unifiedoffice.com/wp-content/uploads/2025/01/TCNOPS-Data-Sheet-Final.pdf)
[Total Connect Now At-A-Glance ](https://unifiedoffice.com/wp-content/uploads/2025/01/TCN-At-A-Glance.pdf)
[QSR Business Communications Service](https://unifiedoffice.com/wp-content/uploads/2025/01/QSR-Business-Communications-Service.pdf)

![](https://unifiedoffice.com/wp-content/uploads/2025/04/Campuspalooza-2025-logo.png "Campuspalooza 2025 logo")

---

### [10X Health landing Page](https://unifiedoffice.com/resources/10x-landing-page)

**Published:** February 28, 2025
**Author:** Martee Silva

**Content:**

### Unified Office Overview 

Winter 2025 V3

- [Unitus- Superior AI Inovation for the Spoken Word (slides)](https://unifiedoffice.com/wp-content/uploads/2025/02/Unified-Office-Overview-Winter-2025-v3.pdf)

### Collateral

- [EngageIQ](https://unifiedoffice.com/wp-content/uploads/2025/02/UO-EngageIQ_Full-NoBleed.pdf)
- [TCNIQ AI Analytics Suite](https://unifiedoffice.com/wp-content/uploads/2025/02/Data-Sheet-New.pdf)
- [ITExpo Press Release AI Suite Expansion](https://unifiedoffice.com/wp-content/uploads/2025/02/ITExpo-AI-PR-Final-1.pdf)

---

### [SMS Terms & Conditions](https://unifiedoffice.com/sms-terms-conditions)

**Published:** February 21, 2025
**Author:** Doug Corrigan

**Content:**

# Terms & Conditions for Text Messaging Services (SMS)

Last Modified: September 26, 2025

As used in these Terms & Conditions for Text Messaging Services (SMS), “Unified Office”, “we”, “us”, and “our” refer to Unified Office, Inc., a Delaware corporation having its principal office at 20 Trafalgar Square, Suite 471, Nashua, NH 03063.

### Unified Office as a Campaign Service Provider (CSP) for The Campaign Registry (TCR)

As a participating TCR CSP, Unified Office may assist its customers with implementing customer text (SMS) message campaigns, including by assisting with 10DLC registrations. Unified Office’s customers are solely responsible for complying with all applicable laws and 10DLC requirements in connection with their respective text message campaigns, including as it relates to obtaining and recording appropriate consents, honoring opt outs, and content requirements. If you provide your telephone number or other personal information to any Unified Office customer or receive text messages from any Unified Office customer, then, regardless of whether Unified Office acts as a service provider involved in assisting such customer’s text message campaign, such customer’s privacy policy will govern the respective customer’s handling of any personal information that you provide it (including our handling of such personal information where we act as such customer’s service provider).

### SMS Messages from Unified Office

Unified Office may also send its own informational SMS messages, including via an autodialer, to its own customers in connection with the services that they receive from Unified Office. By providing a phone number to Unified Office, the customer consents to receive such informational SMS messages from Unified Office at that phone number. Message frequency varies. Message and data rates may apply. Customers may unsubscribe at any time by replying STOP (at which time we may send a final message confirming the opt out). Reply HELP for help, or customers may contact our customer support team at 877-589-3700. Customers may also update their preferences by contacting us at the address or email address provided at the end of these terms. Customers are also required to notify us if their contact information changes.

Customer mobile phone numbers and other personal information collected in connection with the sending of our own informational SMS messages will be handled in accordance with Unified Office’s [Privacy Policy](https://unifiedoffice.com/privacy-policy).

### Termination; Modification to SMS Services or SMS Terms

We may terminate or modify our SMS services or these SMS terms at any time without prior notice. Any changes to these SMS terms will be effective when we send a new SMS message or the updated terms are posted on our website. Please revisit this page to stay aware of any changes. Your continued use of the SMS service after any such changes constitutes acceptance of the revised terms.

Unified Office, Inc.
Attn: Client Services/SMS
20 Trafalgar Square, Suite 471
Nashua, NH 03063

Email: info@UnifiedOffice.com

---

### [Privacy Policy](https://unifiedoffice.com/privacy-policy)

**Published:** February 21, 2025
**Author:** Doug Corrigan

**Content:**

# Privacy Policy

Last Modified: October 21, 2025

### What personal information is collected through this website and how is it used?

We may collect information about our users in three ways: directly from the user, from our Web server logs or through cookies. We use this information primarily to provide you with a personalized Internet experience that delivers the information, resources, and services that are most relevant and helpful to you. We don’t share any of the information you provide with others, unless we say so in this Privacy Policy, or when we believe in good faith that the law requires it.

### User-supplied information

If you fill out the “contact” form on this website, we will ask you to provide some personal information (such as e-mail address, name, and phone number). Please do not submit any confidential, proprietary or sensitive personally identifiable information (e.g. Social Security Number; date of birth; drivers license number; or credit card, bank account or other financial information) (collectively, “Sensitive Information”). If you submit any Sensitive Information, you do so at your own risk, and we will not be liable to you or responsible for consequences of your submission.

Information that you provide to us through the contact form will be used so that we may respond to your inquiry. We may also use information you provide to us to communicate with you in the future. If you do not wish to receive such communications, you may opt out (unsubscribe) as described below.

We do not sell or share your phone number with third parties except as required by law.

### Web server logs

When you visit our website, we may track information about your visit and store that information in web server logs, which are records of the activities on our sites. The servers automatically capture and save the information electronically. The information we collect in web server logs helps us administer the site, analyze its usage, protect the website and its content from inappropriate use and improve the user’s experience.

### Cookies

In order to offer and provide a customized and personal service, our websites and applications may use cookies and similar technologies to store and help track information about you. Cookies are simply small pieces of data that are sent to your browser from a Web server and stored on your computer’s storage device. We use cookies to help remind us of who you are and to help you navigate our sites during your visits. Cookies also can tell us where visitors go on a website and allow us to save preferences for you, so you won’t have to re-enter them each time you visit. The use of cookies is relatively standard. Most Internet browsers are initially set up to accept cookies, but you can use your browser to either notify you when you receive a cookie or to disable cookies.

If you wish to disable cookies from this site, you can do so using your browser. You should understand that some features of many sites may not function properly if you don’t accept cookies.

By visiting this website, you consent to the use of cookies and similar technologies in accordance with this Privacy Policy.

### Third-party Services

We may use services hosted by third parties to assist in providing our services and to help us understand the use of our site by our visitors. These services may collect information sent by your browser as part of a web page request, including your IP address or cookies. If these third-party services collect information, they do so anonymously and in the aggregate to provide information helpful to us such as website trends, without identifying individual visitors.

### California Do Not Track

Our web services do not alter, change, or respond upon receiving Do Not Track (DNT) requests or signals in browsers. As described in more detail above, we may track user activity using web server logs, cookies and similar technologies. Information collected in web server logs helps us analyze website usage and improve the user’s experience. Cookies allow us to offer you a customized experience and present relevant advertising to you.

### How is personal information protected?

We take certain appropriate security measures to help protect your personal information from accidental loss and from unauthorized access, use or disclosure. However, we cannot guarantee that unauthorized persons will always be unable to defeat our security measures.

### Who has access to the information?

We will not sell, rent, or lease mailing lists or other user data to others, and we will not make your personal information available to any unaffiliated parties, except as follows:

- - - to agents, website vendors and/or contractors who may use it on our behalf or in connection with their relationship with us;
        - as required by law, in a matter of public safety or policy, as needed in connection with the transfer of our business assets (for example, if we are acquired by another firm or if we are liquidated during bankruptcy proceedings), or if we believe in good faith that sharing the data is necessary to protect our rights or property.

### How can I correct, amend or delete my personal information and/or opt out of future communications?

You may opt out of any future contacts from us at any time. Contact us via the phone number or mailing address below at any time to:

- - - see what data we have about you, if any;
        - change/correct any data we have about you;
        - ask us to delete any data we have about you; and/or
        - opt out of future communications from us.

To notify us about any questions or concerns or to change your privacy preferences, please write/email us at:

Unified Office, Inc.
Attn: Client Services/Privacy
20 Trafalgar Square, Suite 471
Nashua, NH 03063

Email: [info@UnifiedOffice.com](mailto:info@unifiedoffice.com)

---

### [Forum Landing Page](https://unifiedoffice.com/resources/df2025-lp)

**Published:** January 30, 2025
**Author:** Martee Silva

**Content:**

### Forum 2025 Collateral

TCNIQ AI Analytics Suite

- [EngageIQ](https://unifiedoffice.com/wp-content/uploads/2025/01/V4.-EngageIQ.pdf)
- [Sentiment Analysis](https://unifiedoffice.com/wp-content/uploads/2025/01/Data-Sheet-New.pdf)

[The Time to Switch is Now](https://unifiedoffice.com/wp-content/uploads/2025/01/Time-to-Switch-is-Now.pdf)
[IQConnect](https://unifiedoffice.com/wp-content/uploads/2025/01/UO-IQ-Connect-Double-Sided.pdf)
[FCC Regulatory Update](https://unifiedoffice.com/wp-content/uploads/2025/01/FCC.pdf)
[TCNOPS](https://unifiedoffice.com/wp-content/uploads/2025/01/TCNOPS-Data-Sheet-Final.pdf)
[Total Connect Now At-A-Glance ](https://unifiedoffice.com/wp-content/uploads/2025/01/TCN-At-A-Glance.pdf)
[QSR Business Communications Service](https://unifiedoffice.com/wp-content/uploads/2025/01/QSR-Business-Communications-Service.pdf)

### Download All PDFs

- [Download](https://unifiedoffice.com/wp-content/uploads/2025/01/D-Forum-2025-.zip)

---

### [Pizza 911 Video](https://unifiedoffice.com/pizza-911-video)

**Published:** December 27, 2024
**Author:** Doug Corrigan

**Content:**

![](https://unifiedoffice.com/wp-content/uploads/2024/02/UO-Billboard-no.2.jpg "UO-Billboard-no.2")

#### ***"You increase the number of orders, your ticket value, and grow your business. You have peace of mind that you're capturing all of your calls!”***

#### ***“...and it makes your life so much easier!”***

We'd love to show you how ***Total Connect Now*** and the ***Visual Performance Suite*** can streamline your QSR operation to capture more revenue just like ***John Roy***, owner of ***Pizza 911***, (Manchester, NH)!

[Request a Demo](https://unifiedoffice.com/?page_id=411)

---

### [Store Closing](https://unifiedoffice.com/resources/store-close)

**Published:** November 22, 2024
**Author:** Doug Corrigan

**Content:**

**STORE CLOSINGS**:

**If your business will be CLOSED at any point during a holiday (or any other special day), login to your [TCN Manager's Portal](http://bit.ly/4fEsQ3J "Manager's Portal") account and update your store settings as follows:**

On the top right corner from the drop-down menu...

If ***all stores*** will be closed → Set "Active Group" to "All"

If a ***store group or single store*** will be closed → Set "Active Group" to the store group (if listed) or individual store that you want to close

Then navigate to "Settings" > "Exception Schedules"

→ Scroll to calendar block you would like to change/edit (ie. 11/28)
→ Uncheck the "Default" checkbox (the block turns pink)
→ Set "Open" time to 0400 and "Close" time to 0401 hours
→ If custom messaging is configured, select the appropriate "Announcement Schedule"
→ Click "Save"

**To REDIRECT calls from a closed store to another store that is open:**

→ Set "Active Group" to the individual store
→ Navigate to "Settings" > "Call Redirections"
→ Enter a 10-digit telephone number in the "Closed" field
→ Click "Save"
→ Repeat this for other stores needing calls redirected

---

### [Famous Pizza Video](https://unifiedoffice.com/famous-pizza-video)

**Published:** November 9, 2024
**Author:** Doug Corrigan

**Content:**

We'd love to show you how ***Total Connect Now*** and the ***Visual Performance Suite*** can streamline your QSR operation to capture more revenue just like ***Perry Anastasakis***, owner of ***Famous Pizza*** (Bethel, CT)

[Request a Demo](https://calendly.com/ken-stess/20-minute-meeting-for-tcniq-discussion-clone?back=1&month=2025-12)

## Read the Case Study...

[![](https://unifiedoffice.com/wp-content/uploads/2025/12/Famous-Pizza-thumbnail.jpg "Famous Pizza thumbnail")](https://unifiedoffice.com/famous-pizza-case-study)

---

### [The Pizza Man Video](https://unifiedoffice.com/morerevenue)

**Published:** October 31, 2024
**Author:** Doug Corrigan

**Content:**

![](https://unifiedoffice.com/wp-content/uploads/2024/11/TPM.jpg "TPM")

We'd love to show you how ***Total Connect Now*** and the ***Visual Performance Suite*** can streamline your QSR operation to capture more revenue just like ***Shane Switser***, owner of ***The Pizza Man*,** (Lyndonville, VT)!

[Request a Demo](https://unifiedoffice.com/?page_id=411)

---

### [WBZ](https://unifiedoffice.com/wbz)

**Published:** August 16, 2024
**Author:** Unifiedoffice_Work2

**Content:**

**WE MAKE VOICE GO TO WORK FOR YOU**

[](#)

# SCHEDULE A DEMO TODAY

---

### [directions](https://unifiedoffice.com/directions)

**Published:** March 12, 2024
**Author:** Ray CEO

**Content:**

#  Directions 

 [Reseller Portal](/reseller) [Lead Registration](/lead-registration) [Service Request](/service-request) [Resource Library](/cr-resource-library) [Directions](/directions) [Change Password](/change-password)

---

### [lead-registration](https://unifiedoffice.com/lead-registration)

**Published:** March 12, 2024
**Author:** Ray CEO

**Content:**

First Name

Last Name

  Only fill in if you are not human

 [ Login ](https://unifiedoffice.com/login)

---

### [Auto Dealer Case Study](https://unifiedoffice.com/auto-dealer-case-study)

**Published:** January 3, 2024
**Author:** Unifiedoffice_Work2

**Content:**

![Unified Office Solutions for Auto Dealers](https://unifiedoffice.com/wp-content/uploads/2023/04/bigstock-Happy-family-in-car-dealership-106608998.jpg "Happy family in car dealership choosing their new car, friendly car agent helping")

![Unified Office Auto Dealer](https://unifiedoffice.com/wp-content/uploads/2023/03/iStock-988321834.jpg "Young couple buying a car")

## Managed VOIP & Business Analytics for The Automotive Industry

*Total Connect Now* Automotive Performance Suite created by Unified Office is the ultimate communications environment from desktop to mobile devices with unique call control services designed to answer all incoming calls, find the expert when a customer is ready to purchase, and never miss an inbound sales or service inquiry.

Automobile dealerships have a highly mobile workforce. Sales and support staff are constantly wandering the showroom and the outside lots and going for test drives with customers or searching the warehouse for parts. Much of their business is conducted over the phone. Not being able to locate an expert on a particular car model when a customer is in the moment of purchase or not being able to capture inbound calls for sales inquiries or service appointments means lost opportunity and revenue. Unified Office’s Automotive Performance Suite provides a unique solution, integrating with top dealership management systems, to provide the highest quality communications service allowing you to focus on customer care and service.

**The Benefits:**
– Avoid lost revenues and convert calls into Dollars.

– Enhance your Dealership’s Brand Image: Our premium quality voice communication network, means no more garbled voice calls, distorted on-hold messages or confusing after-hours messages.

– Staff are instantly available and can respond to customers in real-time.

– Increased Staff Effectiveness: With Unified Office’s Operational Management Suite you can easily configure and change your dealership workflows, meaning no more missed service or sales appointments.

– We integrate with popular software solutions for the automobile industry, allowing for inbound service and sales calls to be seamlessly logged in your DMS.

– Increased Customer Satisfaction using simplified, easy to configure automated appointment scheduling and confirmation reminders via text, phone calls and emails.

– Focus on running your business: With Unified Office’s 24 x 7 premier managed service, we take care of everything for you, so you can focus on your business and customer engagement.

**Tried, Tested and the Results:**
“We are so happy to have found Unified Office. Our dealership is obsessively dedicated to delivering the highest quality sales and service to our customers. The quality, reliability, and innovation that Unified Office brings to our dealership have been quite simply outstanding. We never miss a customer opportunity, no matter where we are throughout our footprint, enabling us to be mobile. They have helped us to focus on delivering the highest quality customer engagement and service to our clients.”

CALL US TODAY 877-589-3700

# SCHEDULE A DEMO TODAY

---

### [Sentiment Analysis Case Study](https://unifiedoffice.com/sentiment-analysis-case-study)

**Published:** January 3, 2024
**Author:** Unifiedoffice_Work2

**Content:**

![Dominos Pizza](https://unifiedoffice.com/wp-content/uploads/2024/01/Untitled-design-1.jpg "Untitled design (1)")

## **Sentiment Analysis Suite** 

As a restaurant operator, you know that a single customer complaint can potentially tarnish your image, leading to lost revenues or other financial penalties. TCNIQ helps you swiftly identify and resolve dissatisfied customer calls, in real time, safeguarding your brand and boosting your franchise operational reviews.

TCNIQ scans through all your store’s conversations and messages, flagging calls for negative sentiment or pre-determined keywords like the corporate franchise’s 1-800 number. This allows you to address customer concerns promptly, protect your brand, and increase customer satisfaction.

Al-based TCNIQ is a cost-effective, real-time tool that offers a range of benefits to your restaurant franchise.

Here’s how:

**– Protect Your Reputation:** Avoid negative reviews by addressing customer issues promptly.
**– Avoid Financial Penalties:** Franchise penalties per call to the corporate 800 number or during operational reviews can add up quickly.TCNIQ helps you identify and resolve issues before they escalate.
**– Minimize Operational Risks and Speed Up Issue Resolution:** TCNIQ offers cost-effective, Al-based tools to swiftly identify and resolve negative customer encounters, helping protect your reputation, avoid financial penalties, and improve customer satisfaction.
**– Identify Problems Caused by Third-Party Services:** TCNIQ allows you to detect problems stemming from third-party ordering and delivery apps. Taking proactive measures to address and resolve these issues helps protect your reputation and elevate customer satisfaction.

Whether orders come in via phone or an online app, don’t let customer service issues cost you time, money, and your reputation.

“TCNIQ is a service that we have been waiting for. TCNIQ identifies immediately where high negative sentiment occurs and alerts us in real time, so our management can immediately resolve it….The VPS management Portal reporting is easy to implement and measure TNCIQ against KPIs and other stores. We are also experience great cost savings versus us using an outside service…. In sum, TCNIQ is a great service that we can easily implement, that dramatically increases customer satisfaction, enhances our brand, and is instrumental in coaching CSRs and building their skills.” – Rob Scheiper, MAR PIZZA

---

### [AI Data Analytics](https://unifiedoffice.com/ai-data-analytics)

**Published:** July 19, 2023
**Author:** Unifiedoffice_Work2

**Content:**

![Unified Office AI Data Analytics](https://unifiedoffice.com/wp-content/uploads/2023/08/VOICE.png "VOICE")

## AI DATA ANALYTICS

Our Visual Performance Suite provides a customizable real-time view of changes in operational performance levels and actionable intelligence for managers and owners, enabling you to configure your own real-time performance metrics, take immediate actions, and apply continuous operational improvements, resulting in higher customer satisfaction, increased customer retention, and increased revenues and profitability.

Our customers are the only ones who know what data is valuable to them, so using our self configurable interfaces allow you to define your own metrics and experience according to what is most important to you and the way you work.

This feature works in conjunction with Unified Office’s Total Connect Now business communications platform.

CALL US TODAY 877-589-3700

## WE HELP YOU WORK SMARTER, NOT HARDER!

#### **SCHEDULE A DEMO TODAY**

## A member of our team will be in contact shortly

First Name

Last Name

Email

[SUBMIT](#)

---

### [Internet of Things (IoT)](https://unifiedoffice.com/services-smb-iot-solutions)

**Published:** July 19, 2023
**Author:** Unifiedoffice_Work2

**Content:**

## INTERNET OF THINGS

With the Total Connect Now Operations Performance Suite (TCNOPS™), businesses are able to monitor and analyze IoT data collected and sent over the Unified Office VoIP infrastructure.

The platform is predictive in nature and can proactively spot underlying subtle changes in the devices being managed and report on them before they suffer a potential outage.

Businesses have the ability to control environmental devices such as thermostats, air conditioners, refrigeration equipment. The service will take action based on trigger events generated from IoT data established by the user, as well as using predictive intelligence capabilities that report on potential problems before they occur.

This feature works in conjunction with Unified Office’s Total Connect Now business communications platform.

CALL US TODAY 877-589-3700

# SCHEDULE A DEMO TODAY

---

### [Alexa Based AI Notifications](https://unifiedoffice.com/alexa-based-ai-notifications)

**Published:** April 17, 2023
**Author:** Unifiedoffice_Work2

**Content:**

![Unified Office AI Data Analytics](https://unifiedoffice.com/wp-content/uploads/2023/08/VOICE.png "VOICE")

## ALEXA BASED AI PREMIUM NOTIFICATIONS

You need **mission-critical alerts** and Unified Office has got your back. With Total Connect Now’s Alexa alerts you get real-time information delivered via voice assistance.

**- Immediate Alerts**: Alexa delivers the urgent news directly to you.

**- Restaurant Insights**: Stay informed about trends and after-hours incidents.

**- Hotel Management**: Know guest activities like check-ins and room service orders in real-time.

**- Remote Oversight**: Manage your operations from anywhere, anytime.

**- Customer Service Excellence**: Use real-time data for effective training and coaching.

Enhance your business communications with Unified Office’s Total Connect Now suite. Seamlessly integrate with customer management systems, oversee operations remotely, and ensure service continuity for a superior customer service experience.

CALL US TODAY 877-589-3700

# SCHEDULE A DEMO TODAY

---

### [Operational Performance Suite](https://unifiedoffice.com/operational-performance-suite)

**Published:** April 14, 2023
**Author:** Unifiedoffice_Work2

**Content:**

![Unified Office AI Data Analytics](https://unifiedoffice.com/wp-content/uploads/2024/01/Untitled-design.jpg "Untitled design")

![Unified Office AI Data Analytics](https://unifiedoffice.com/wp-content/uploads/2024/10/Wallboard-TCNOPS.jpg "Screenshot")

## OPERATIONAL PERFORMANCE SUITE (TCNOPS™)

Worried about food spoilage and damage to your business reputation? One refrigerator door left open overnight can cost thousands of dollars, downtime for your business, and even damage your reputation. Unified Office’s TCNOPS™ is your proactive solution to prevent losses and ensure compliance.

How TCNOPS™ Benefits You:

**- Loss Prevention**: Instant notifications for issues like open freezer doors.

**- Predictive Alerts**: Avoid costly downtime with early failure detection.

**- Maintenance Alerts**: Proactive insights facilitate timely repairs.

**- Regulatory Compliance**: Effortlessly meet and document health standards.

**- Operational Insight**: Monitor operations from anywhere, on any device.

*“TCNOPS is an inexpensive safeguard to ensure our business stays operational and our brand stays intact” -* Rob Sheiper, Domino’s franchise owner.

Don’t wait for a crisis. **Contact Unified Office now** to secure your operations.

CALL US TODAY 877-589-3700

# SCHEDULE A DEMO TODAY

---

### [Sentiment Analysis](https://unifiedoffice.com/sentiment-analysis)

**Published:** April 14, 2023
**Author:** Unifiedoffice_Work2

**Content:**

![Unified Office AI Data Analytics](https://unifiedoffice.com/wp-content/uploads/2024/01/Untitled-design-1.jpg "Untitled design (1)")

## AI ANALYTICS FOR ENHANCED

## CUSTOMER ENGAGEMENT

##  

Unified Office’s TCNIQ™ AI Analytics Suite empowers businesses to analyze caller sentiment or for certain keywords, leveraging thousands of recorded calls to boost customer satisfaction and protect your brand.

Here’s how TCNIQ transforms your operations:

**- Boost Customer Happiness**: Pinpoint and resolve concerns quickly, strengthening your brand’s positive image.

**- Protect Your Reputation**: Proactively address customer issues and showcase your dedication to satisfaction during operational reviews.

**- Enhance Efficiency**: Cut costs and streamline operations by identifying caller sentiment and customer trends more effectively.

**- Train and Coach Staff**: Use AI-based whisper coaching to improve customer service and upsell via the latest promotions.

 *“TCNIQ significantly elevates customer satisfaction and brand strength, proving vital for coaching our team.”* – Bob M., quick serve restaurant owner.

Take action now to elevate your customer experience with TCNIQ. Don’t let another call go unanalyzed—contact Unified Office today.

CALL US TODAY 877-589-3700

# SCHEDULE A DEMO TODAY

---

### [Value Added Applications](https://unifiedoffice.com/service)

**Published:** April 14, 2023
**Author:** Unifiedoffice_Work2

**Content:**



---

### [About Us](https://unifiedoffice.com/about)

**Published:** March 31, 2023
**Author:** Unifiedoffice_Work2

**Content:**

![Unified Office](https://unifiedoffice.com/wp-content/uploads/2023/03/untitled-2-1-scaled.jpg "untitled-2-1")

![Unified Office](https://unifiedoffice.com/wp-content/uploads/2023/03/untitled-65-1-scaled.jpg "untitled-65-1")

About us

We’re not ANY Voice company, We’re Unified Office.

If you just want a voice company, you can find a long list on Google, but if you want a company that will constantly innovate for you, with your business always at the heart of everything we design, you’re in the right place.

How can Unified Office help YOU…

**- Power of Voice:** Unified Office champions voice technology for reliable, secure communication across all devices.

**– AI Agents and Apps:** Create no-code AI voice agents and apps without developers or complex integrations.

**- AI Insights:** Extract valuable insights from voice communications for informed decision-making and operational efficiency.

**- Voice Assistant Integration:** Seamless integration of voice assistants ensures natural communication and intuitive experiences for businesses.

**- IoT Integration:** Incorporate IoT data collection for smart notifications and proactive solutions.

**- Continuous Innovation:** Innovation drives everything we do at Unified Office.

**- 24/7 Excellence:** Experience unparalleled service that's available round-the-clock, delivering the best customer experience you'll ever receive.

Unified Office isn’t your average tech company; we are pioneers developing state-of-the art voice solutions for businesses like yours.

# SCHEDULE A DEMO TODAY

---

### [Case Studies](https://unifiedoffice.com/case-studies)

**Published:** March 31, 2023
**Author:** Unifiedoffice_Work2

**Content:**

## SEE THE RESULTS WE DELIVER TO OUR CLIENTS

![Bedi Dental Group - Unified Office Case Study](https://unifiedoffice.com/wp-content/uploads/2023/03/BDGWebLogo_2-1.png "BDGWebLogo_2-1")

Unified Office united all of Bedi Dental Groups’ locations on their Total Connect Now℠ service managed services offering. This enabled Bedi Dental’s staff to forward their existing phone numbers to wherever they were going to be on any given day. They can also use alternative devices such as iPad and smartphones when someone is trying to reach them while they are moving between office locations or when they may be working out of their homes.

[Learn more](https://unifiedoffice.com/case-study-bedi-dental-group)

![Bedi Dental Group - Unified Office Case Study](https://unifiedoffice.com/wp-content/uploads/2023/02/Dominos-Logo2.png "Dominos-Logo2")

In Spring of 2014, Unified Office discussed MAR Pizza’s requirements, and how Total Connect Now communications service could be utilized to improve their performance. Total Connect Now integrates with Domino’s point-of-sale system, and also provides a rich portfolio of KPI analytics and reports for any store, or combination of stores for any time period, accessible via the web “Owner’s Portal” at any time, from anywhere. The decision was made in May 2014 to subscribe to Unified Office’s Total Connect Now service at MAR Pizza.

[Learn more](https://unifiedoffice.com/case-study-mar-pizza-inc)

![Bedi Dental Group - Unified Office Case Study](https://unifiedoffice.com/wp-content/uploads/2023/03/Team-logic-logo-1.png "Team-logic-logo-1")

TeamLogicIT became a Unified Office Connected Reseller in mid-2013 because of the deep VoIP knowledge and expertise of the team and fact that the Total Connect Now℠ communications service exceeded all requirements as a turn-key business class managed service. Unified Office’s unique patented, hybrid cloud architecture provides a highly resilient call routing and switching core for outstanding voice quality, exceptional business continuity, along with an on-premise appliance to enable SMB clients to communicate seamlessly between office and remote/mobile employees.

[Learn more](https://unifiedoffice.com/case-study-teamlogicit-morristown)

![Bedi Dental Group - Unified Office Case Study](https://unifiedoffice.com/wp-content/uploads/2023/02/melting-pot2.png "melting-pot2")

Unified Office configured The Melting Pot’s Total Connect Now managed service with programmable analytics and a visual dashboard. The programmable nature of Total Connect Now with web-based Visual Performance Suite™ allowed The Melting Pot to effectively automate and measure key functions. Customers call into the restaurant at any time to access restaurant hours, speak with a manager, leave party reservation details, or receive reservation confirmations.

[Learn more](https://unifiedoffice.com/case-study-the-melting-pot)

# SCHEDULE A DEMO TODAY

---

### [Wellness](https://unifiedoffice.com/wellness)

**Published:** March 30, 2023
**Author:** Unifiedoffice_Work2

**Content:**

![](https://unifiedoffice.com/wp-content/uploads/2024/01/Untitled-2858-×-714px-1-1-scaled.jpg "Untitled (2858 × 714px) (1)")

![Restaurant Unified Office](https://unifiedoffice.com/wp-content/uploads/2023/04/Untitled-1366-×-1000-px-1.png "Untitled (1366 × 1000 px) (1)")

Wellness

Elevate your wellness business with Unified Office, where exceptional service meets innovation.

Here are just a few of the ways Unified Office helps keep your guests happy and your business healthy:

**- Concierge Portal**: Offer guests a streamlined experience for scheduling wellness activities.

**- Revenue Expansion**: Promote your services and partner with local businesses for added income.

**- Operational Analytics**: Utilize data to refine your services and boost customer satisfaction.

Dive into the future of wellness with Unified Office. Get in touch today to enhance your guest experiences and revenue.

CALL US TODAY 877-589-3700

# SCHEDULE A DEMO TODAY

---

### [Team Logic IT Case Study](https://unifiedoffice.com/case-study-teamlogicit-morristown)

**Published:** March 30, 2023
**Author:** Unifiedoffice_Work2

**Content:**

![Dominos Pizza](https://unifiedoffice.com/wp-content/uploads/2023/09/Copy-of-Blue-and-White-Congratulations-Graduate-Card.png "Team Logic")

![](https://unifiedoffice.com/wp-content/uploads/2023/03/Team-logic-logo-1.png "Team-logic-logo-1")

**The Situation:**
TeamLogicIT of Morristown, located just 40 miles west of midtown Manhattan, is an award-winning franchisee known for always striving to “go the extra mile” for clients. The team led by Todd Harrell, maintains razor-sharp focus on the business needs of their Small and Medium-sized Business (SMB) clients. With each new client engagement, Todd and his team assume the role of trusted technical advisor to deploy the right mix of technologies and services to satisfy high-value business needs. For this reason, TeamLogicIT continues to add new clients year over year. In this highly competitive business, TeamLogicIT’s continued success is also the result of being forward-looking by seeking out leading solutions in advance of market needs.

In the Spring of 2013, TeamLogicIT canvassed the marketplace for a new business-class unified communications solution that would be ideally suited to its clients; a highly configurable service that would be scalable, feature-rich, architected to deliver high voice quality, business continuity, and that would be sold and supported as a business-class managed service. TeamLogicIT also wanted a subscription-based service that would conform to their recurring revenue business model.

**The Solution:**
TeamLogicIT became a Unified Office Connected Reseller in mid-2013 because of the deep VoIP knowledge and expertise of the team and fact that the Total Connect communications service exceeded all requirements as a turn-key business-class managed service. Unified Office’s unique patented, hybrid cloud architecture provides a highly resilient call routing and switching core for outstanding voice quality, exceptional business continuity, along with an on-premise appliance to enable SMB clients to communicate seamlessly between office and remote/mobile employees. The managed service component of Unified Office, monitored and cared for 24 hours a day, 7 days a week, was also unmatched.

**The Result:**
TeamLogicIT has been able to proactively address clients’ business needs, by delivering a complete suite of IT managed services including Total Connect Now, the award-winning business-class unified communications service. This translates directly into incremental growth in recurring revenue and profitability for TeamLogicIT, and increased customer satisfaction. “Our partnership with Unified Office allows us to concentrate on providing high value, reliable business-class communications to our SMB clients, with unparalleled customer support. Having peace of mind with Unified Office’s managed services allows us to focus on our core business and customers,” said Todd Harrell, President TeamLogicIT Morristown NJ.

# SCHEDULE A DEMO TODAY

---

### [The Melting Pot Case Study](https://unifiedoffice.com/case-study-the-melting-pot)

**Published:** March 30, 2023
**Author:** Unifiedoffice_Work2

**Content:**

![Unified Office Melting Pot](https://unifiedoffice.com/wp-content/uploads/2023/03/Savor-Every-Moment-Family-Cheese.jpg "Savor-Every-Moment-Family-Cheese")

![Unified Office Melting Pot](https://unifiedoffice.com/wp-content/uploads/2023/03/Untitled-design-30.png "Untitled design (30)")

![](https://unifiedoffice.com/wp-content/uploads/2023/02/melting-pot2.png "melting-pot2")

## OPTIMIZED RESERVATIONS DRIVES REVENUE & IMPROVED CUSTOMER EXPERIENCE

**The Situation:**
The Melting Pot is a premier fondue restaurant with more than 140 locations worldwide. This innovative restaurant provides customers with an award winning dining experience. Although quite successful, Mike Frampton, owner of The Melting Pot of Sacramento, still wanted to streamline and automate key operational functions to deliver even more exceptional customer experiences. His goal was to more effectively handle reservations during busy and off-hours, as well as for larger, more profitable groups, while reducing dependency on a time-constrained staff. For some time, Mike had searched for a service provider who could configure their service to meet his needs, when he heard about Unified Office and their Total Connect Now managed communications service.

**The Solution:**
After Mike contacted Unified Office and described his business needs, Unified Office configured their managed service with programmable analytics and a visual dashboard for The Melting Pot. The programmable nature of Total Connect Now (TCN) with web-based Visual Performance Suite™ allowed The Melting Pot to effectively automate and measure key functions. Customers call into the restaurant at any time to access restaurant hours, speak with a manager, leave party reservation details, or receive reservation confirmations. Restaurant customers no longer need to wait while the host takes a reservation over the phone. TCN simply captures each reservation call, visually displaying them on the dashboard, so that they can be addressed when staff are available. Staff can monitor the reservation queue, listen to messages, and return customer reservations calls as time permits, assuring that all reservations are booked. Call recordings also allow The Melting Pot to audit conversations and ensure that reservation conflicts such as “no reservation made” or “large group no-show” are managed appropriately.

**The Result:**
Now that The Melting Pot uses Total Connect Now, their reservation process is more streamlined to allow hosts to manage their time much more effectively and capture more reservation revenue. They no longer need to trade off seating walk-in guests with answering calls, or dealing with group reservation planning. Managers receive those calls that are relevant to them or they can pickup overflow calls during busier periods. “The hosts and managers are more productive with Total Connect Now service, which required minimal training,” stated Mike Frampton. “The programmable analytics and web dashboard provide operational visibility to help us improve customer interactions. Our customers have even told us they now have a more positive experience when calling The Melting Pot”.

# SCHEDULE A DEMO TODAY

---

### [Dominos Case Study](https://unifiedoffice.com/case-study-mar-pizza-inc)

**Published:** March 29, 2023
**Author:** Unifiedoffice_Work2

**Content:**

![Dominos Pizza](https://unifiedoffice.com/wp-content/uploads/2023/03/dominos_pizza_restaurants_mission_statement_vision_core_values_history_founders_facts_headquarters.jpg "dominos_pizza_restaurants_mission_statement_vision_core_values_history_founders_facts_headquarters")

![Dominos Pizza](https://unifiedoffice.com/wp-content/uploads/2023/03/DominosPizzaBoxes_Lead.jpg "DominosPizzaBoxes_Lead")

![](https://unifiedoffice.com/wp-content/uploads/2023/02/Dominos-Logo2.png "Dominos-Logo2")

**The Situation:**

MAR Pizza Inc. owns more than 70 Domino’s Pizza stores located in Los Angeles, Chicago and South Carolina. The MAR Pizza executive team knew that many of their stores were not attaining their operating potential. Store orders were split between telephone (50%), online/web (40%) and the remainder as walk-in. Because of antiquated analog phone service, calls during “Busy Time” (Thursday to Sunday) were either not answered or customers received busy signals. Abandoned calls were significant. Bilingual calls were connected with the wrong customer service representative. Telephone network outages accounted for significant revenue loss. Finally, the team was unable to obtain call statistics, analytics, and detailed reports to determine the root cause of operational issues.

**The Solution:**

In Spring of 2014, Unified Office discussed MAR Pizza’s requirements, and how Total Connect Now communications service could be utilized to improve their performance. Total Connect Now is a managed service that integrates business analytics and monitoring to provide store personnel with key performance indicators (KPIs), including Hold Time, Bilingual Call, Talk Time, Call Abandonment, Caller ID, audible alerts (“Incoming Call”, “Manager Call”, “MVP”) on a flat-screen HDTV, and an Auto Attendant that queues incoming calls to 6-12 handsets. Total Connect Now integrates with Domino’s point-of-sale system, and also provides a rich portfolio of KPI analytics and reports for any store, or combination of stores for any time period, accessible via the web “Owner’s Portal” at any time, from anywhere. The decision was made in May 2014 to subscribe to Unified Office’s Total Connect Now service at MAR Pizza.

**The Result:**

In the first quarter since deploying Total Connect Now, MAR Pizza has seen the following results:

• Substantial increase in successful call handling, increase in average order size, which results in same-store revenue growth.

• Eliminated phone busy signals by having the auto attendant assign incoming calls to the queue

• Daily/Weekly “Specials” played to callers while they are in the order queue

• Customers experienced a significant reduction in hold times, based on store management monitoring KPI statistics and taking corrective actions

• Same-store revenue increased as a result of process improvements, effectiveness, and upselling

• Minimized revenue losses during a power outage by automatically detecting, and re-directing incoming calls to a nearby store

# SCHEDULE A DEMO TODAY

---

### [Bedi Dental Group](https://unifiedoffice.com/case-study-bedi-dental-group)

**Published:** March 29, 2023
**Author:** Unifiedoffice_Work2

**Content:**

![Bedi Dental Group](https://unifiedoffice.com/wp-content/uploads/2023/03/Full-Bedi-2.jpg "Full-Bedi-2")

![Bedi Dental Group - Unified Office Case Study](https://unifiedoffice.com/wp-content/uploads/2023/03/BDGWebLogo_2-1.png "BDGWebLogo_2-1")

Our Visual Performance Suite provides a customizable real-time view of changes in operational performance levels and actionable intelligence for managers and owners, enabling you to configure your own real-time performance metrics, take immediate actions, and apply continuous operational improvements, resulting in higher customer satisfaction, increased customer retention, and increased revenues and profitability.

Our customers are the only ones who know what data is valuable to them, so using our self configurable interfaces allow you to define your own metrics and experience according to what is most important to you and the way you work.

This feature works in conjunction with Unified Office’s Total Connect Now business communications platform.

[For Full Case Study Click Here](https://unifiedoffice.com/dr-bedi-case-study-unified-office)

# SCHEDULE A DEMO TODAY

---

### [Management Team](https://unifiedoffice.com/about-management-team)

**Published:** March 21, 2023
**Author:** Unifiedoffice_Work2

**Content:**

**MANAGEMENT TEAM**

![Ray Pasquale ](https://unifiedoffice.com/wp-content/uploads/2023/02/Ray-Pasquale-.jpg)

### Ray Pasquale 

CEO & Founder

Ray has spent the last 20+ years as an entrepreneurial technology professional, he has extensive sales and customer engineering experience along with proven management team leadership in dynamic, emerging technology companies. Recently Ray played a key leadership role in professional and customer services, business development, pre-sales and technical marketing while at Sonus Networks, a market leader in Voice over IP technologies. Ray was a founding member of Sonus’s services organization, recruiting many of its most senior members. From 1996 until 1999 Ray was a key technical leader and sales consultant for Cascade Communications’ worldwide sales organization. During his tenure Cascade was purchased by Ascend Communications. Ascend, a leader in remote access technologies for the Internet market, was subsequently absorbed by Lucent in a merger. Prior to 1996, Ray’s tenure with Digital Equipment Company included positions as Senior Consultant for Worldwide Network Operations, and Technical Leader and Senior Consultant for the Network Products Group. He attended the University of Maine.

![Tom Phelan ](https://unifiedoffice.com/wp-content/uploads/2023/03/Tom-Phelan.jpg)

### Tom Phelan 

CTO & VP of Technology

Tom has nearly 24 years experience developing embedded systems and network management products for the data and telecommunications industries. He has held leadership roles in several companies, including VP of Engineering, CTO, VP of Marketing and VP of Advanced Development. Tom has also held leadership positions in the general industry, including co-chair of the DCCP working group at the IETF, the lead developer of Proxy Admission Control at the MPLS Forum, and has made significant contributions to security standards for VoIP networks and emergency telecommunications for ATIS. For the past 10 years Tom has been Principal Architect at Sonus Networks, working in the Office of the CTO and other groups to architect VoIP products for the telecommunications carriers.

![Peter White ](https://unifiedoffice.com/wp-content/uploads/2023/03/Peter-White-scaled.jpg)

### Peter White 

CFO

Peter has over 25 years of experience as an adept financial executive who has served in companies ranging in size from start-ups to Fortune 50. He has extensive experience in debt financing, equity raising, mergers and acquisitions, and financial management. Since 2005, Peter has provided creative financing advisory services to small businesses in New England. From 1988 to 2005, he owned and operated a number of successful business-to-consumer companies, consistently enhancing equity value. From 1979 to 1988, Peter served as Chief Financial Officer of Signal Capital Corporation, a unit of Allied-Signal Inc. (now Honeywell). While working at Price Waterhouse & Co from 1975 until 1979, Peter was a Certified Public Accountant. Peter earned his MBA degree in finance and accounting from New York University and graduated cum laude from Bowdoin College. Non-profit work is also important to Peter, having served on Boards for the Richie McFarland Children’s Center, the Southeast Land Trust, and Rye Congregational Church.

![Ken Stess ](https://unifiedoffice.com/wp-content/uploads/2023/03/Ken-Stess-scaled.jpg)

### Ken Stess 

VP Sales & Business Development

Ken has over 24 years experience at building successful client relationships. His expertise spans the telecommunications, computer and software industries. Most recently Ken served as Chief Marketing Officer for Unitek Global Services. Earlier in his career, Ken served as Vice President of Corporate and Business Development for a venture-backed MSP, as well as Vice President of OEM Solutions for Lucent Technologies, where he managed the operations of three global product divisions in the next-generation networking market. Ken holds a Bachelor’s degree in Economics from the University of Colorado.

---

### [Board of Advisors](https://unifiedoffice.com/about-board-of-advisors)

**Published:** March 21, 2023
**Author:** Unifiedoffice_Work2

**Content:**

**BOARD OF ADVISORS**

### Jeff Pulver 

Vonage Founder and VoIP Industry Pioneer

Jeff Pulver is a tech industry icon, a pioneer in the field of Voice over Internet Protocol (VoIP) for over 25 years, and a leading advocate for internet freedom. In the late 1990s, Pulver saw the potential for VoIP to revolutionize the way we communicate and founded the company Vonage, one of the first VoIP service providers. As VoIP began to gain traction, Pulver faced resistance from traditional telephone companies and regulators. In 2003, he took on the establishment and petitioned the Federal Communications Commission (FCC). In response, in 2004, The FCC issued the “Pulver Order,” which ensured that VoIP services would not be subject to traditional telephone regulation. This decision paved the way for the widespread adoption of VoIP and transformed the way we communicate today. He is recognized the world over as a pioneer in the world of communications technology and ‌one of the most famous and renowned figures in the voice-over-IP (VoIP), having been involved in multiple startups globally.

### Paul Chisholm

CEO mindSHIFT

Mr. Chisholm presently invests in and serves as an advisor to a number of small businesses and young entrepreneurs. Mr. Chisholm retired in 2013 having served for ten years as the Chairman & CEO of mindSHIFT Technologies, a provider of managed IT services to small and medium businesses throughout the US. Prior to joining mindSHIFT in 2003 Mr. Chisholm provided business and telecom consulting to various venture capital firms.From 1992-2001 worked as a Senior Executive for COLT Telecom. From 1996-2001 Mr. Chisholm was the President & Chief Executive Officer of COLT Telecom Group plc headquartered in London, England. Mr. Chisholm started his career at COLT in 1992 as the company’s first Managing Director. Mr. Chisholm also held various general management positions at Teleport Communications Group, Shawmut Bank, AT&T and New England Telephone. Mr. Chisholm received a Bachelor of Arts degree from Boston College in 1971 and a Masters in Business Administration from Babson College in 1982. Mr. Chisholm is on the Board of Directors of Summit IG and Synoptek and is a member of the Board of Trustees of Cathedral High School in Boston and Babson College in Wellesley, MA.

### Akshay Sharma 

Former Senior Gartner Analyst

Akshay Sharma is a technical advisory board member for several startups: GoodWorldGames in the mobile video gaming space, as well as Grubbrr, and was previously VP Corporate Strategy at Beesion, both with CRM, Electronic kiosks, Point of Sales, Order Management, and back office ERP solutions that are model-driven, and rules based. He helped win an eMerge Startup Finalist award, in June 2017, and an upcoming Gartner Magic Quadrant entry. He was a senior analyst at Gartner, for over a decade, a frequent speaker at tech events, and often quoted in leading institutions like CNN, and Wall St. Journal, etc. In 2006 he was the CTO of a smartphone firm that created a prototype smartphone with streaming video, and cellular/WiFi roaming. Formerly a manager at Bell Canada, he has worked for Nortel, SAAB as well as several successful startups which are now part of Intel, Nokia, and IBM. Additionally he is a board member for a 501 (c) 3 charity called No More Tears, helping people in need.

### Bob Atkinson 

Former Deputy Chief of the Federal Communications Commission’s Common Carrier Bureau

Bob Atkinson joined the Columbia Institute for Tele-Information (CITI) at the Columbia Business School in mid-2000 after serving for 18 months as Deputy Chief of the Federal Communications Commission’s Common Carrier Bureau following a 20+ year career in the competitive telecom industry. At CITI, he serves as Director of Policy Research, speaks and writes on a variety of telecom issues and assists federal, state and local government agencies with respect to telecom and broadband internet policy matters. He served as Chair of the FCC’s North American Numbering Council (NANC), as a member of NY Gov. Cuomo’s blue ribbon panel examining the impact of Superstorm Sandy on essential infrastructure, assisted in the launch of the federal government’s $7.2 billion “broadband stimulus” program and provided a report on the status and future of “Broadband in America” to the FCC’s broadband task force. Prior to the FCC, Mr. Atkinson managed the regulatory, public policy and external affairs activities of the Teleport Communications Group (TCG), the first Competitive Access Provider (CAP) and Competitive Local Exchange Carrier (CLEC) in the United States. Mr. Atkinson received a law degree from Georgetown University Law Center (evening program) in 1979. While at Georgetown, Mr. Atkinson was a member of the Georgetown Law Journal.

### Carl Ford 

Cross Fire Media

Carl Ford was VP and Community Developer for Pulvermedia between 1997 and 2008, focusing on development and cultivation of Pulvermedia’s IP Communications Community. Carl played a key role in developing all content and securing Industry leading speakers for Pulvermedia’s flagship IP Communications event, VON. Prior to Pulvermedia, Ford spent 20+ years at an array of companies that cover both the width and breadth of the industry. Carl gained much of his technology experience at leading companies such as Bellcore (now Telcordia Technologies), Bell Atlantic and Nynex (both now a part of Verizon). Carl’s diverse experience in technology spans the areas of Costing, Operations, Marketing, Regulatory, and Product Management. While at Nynex, Carl designed and managed the development of a carrier-grade softswitch billing mediation device, compatible with ILEC billing systems. Carl’s technology experience along with his expertise in building a relevant, thought provoking conference program, makes him an invaluable asset to Crossfire Media.

### Scott Durgin

Aligned Global

Scott Durgin has over 20 years of experience in the high technology industry in both enterprise and early-stage ventures. He is founder and CEO of Aligned Global, a unique consulting company providing innovative low-cost web, rich media, and software development services to creative agencies, start-ups and technology-enabled companies. Scott has held CTO and executive management roles at Adesso Systems, a provider of PC/Mobile synchronization and application development platforms, Gotuit Media, where he and his team pioneered indexing services for time-shifted, online video content, and iCast (a CMGI company), where his team delivered a first-of-its-kind consumer-based interactive entertainment portal for both commercial and user-generated content. Prior to that, Durgin spent 10 years with IBM and Lotus, as Director of Advanced Collaboration, where he co-created Lotus Sametime, the product that defined the Enterprise Instant Messaging market. Earlier, he was Director of Product Management for Notes & Domino.

### Talal Ali Ahmad 

Entrada Communications

Talal Ali Ahmad is a successful entrepreneur with 20 years of experience in Telecommunications, Networking, Cloud computing at high-tech startups. Talal is the founder and former CEO of vCentrix, a wholesale VoIP provider for carriers and ISPs. Under Talal’s leadership, the company grew from $100K to $5 million in three years. To expand the company’s service portfolio, Talal successfully negotiated the acquisition of a specialized software company. In 2009, vCentrix was acquired by Momentum Telecom, where Talal held the position of CTO. Internationally, Talal has been a consultant to carriers in Africa, focused on streamlining their existing infrastructure to increase revenue and reduce operating costs. Earlier, Talal held various positions in engineering and operations, including Director of IP Technology Services at iBasis where he led their network expansion from two US-based data centers to more than 50 worldwide. Ali Ahmad holds an MBA, an MS in Engineering, and BSEE from Northeastern University.

---

### [Hotels](https://unifiedoffice.com/industries-hospitality-3)

**Published:** March 17, 2023
**Author:** Unifiedoffice_Work2

**Content:**

![](https://unifiedoffice.com/wp-content/uploads/2024/01/Untitled-2858-×-714px-8-scaled.jpg "Untitled (2858 × 714px) (8)")

[](#)

Hotels

Transform missed calls into five-star reviews with Unified Office, where every connection counts.

Here are just a few of the ways Unified Office helps give you and your guests a great night’s sleep:

**- Uninterrupted Service**: Our system eliminates busy signals, enabling staff to manage calls from any location or device.

**- Concierge Portal**: Enhance guest convenience with in-room tablets for easy access to hotel services.

**- New Revenue Opportunities**: Promote in-house and local services for additional income streams.

Ready for unparalleled hospitality? Reach out to Unified Office and take your hotel's service to the next level.

CALL US TODAY 877-589-3700

![No more missed calls](https://unifiedoffice.com/wp-content/uploads/2023/03/Untitled-design-22.png)

#### NEVER MISS A RESERVATION

![](https://unifiedoffice.com/wp-content/uploads/2023/03/Untitled-design-20.png)

#### INCREASE GUEST LOYALTY AND SATISFACTION

![](https://unifiedoffice.com/wp-content/uploads/2023/03/Untitled-design-21.png)

#### GENERATE REVENUE WITH IN-ROOM PHONE

![](https://unifiedoffice.com/wp-content/uploads/2023/03/Untitled-design-5-1.png)

#### A RELIABLE SYSTEM YOU CAN TRUST 

We help you work smarter, not harder

SCHEDULE A DEMO TODAY

---

### [Videos](https://unifiedoffice.com/videos)

**Published:** March 13, 2023
**Author:** Unifiedoffice_Work2

**Content:**



---

### [Board of Directors](https://unifiedoffice.com/board-of-directors)

**Published:** March 1, 2023
**Author:** Unifiedoffice_Work2

**Content:**

## **BOARD OF DIRECTORS**

![Ray Pasquale](https://unifiedoffice.com/wp-content/uploads/2023/03/RAY.jpg)

#### Ray Pasquale

CEO & Founder

Ray has spent the last 20+ years as an entrepreneurial technology professional, he has extensive sales and customer engineering experience along with proven management team leadership in dynamic, emerging technology companies. Recently Ray played a key leadership role in professional and customer services, business development, pre-sales and technical marketing while at Sonus Networks, a market leader in Voice over IP technologies. Ray was a founding member of Sonus’s services organization, recruiting many of its most senior members. From 1996 until 1999 Ray was a key technical leader and sales consultant for Cascade Communications’ worldwide sales organization. During his tenure Cascade was purchased by Ascend Communications. Ascend, a leader in remote access technologies for the Internet market, was subsequently absorbed by Lucent in a merger. Prior to 1996, Ray’s tenure with Digital Equipment Company included positions as Senior Consultant for Worldwide Network Operations, and Technical Leader and Senior Consultant for the Network Products Group. He attended the University of Maine.

![Dan Smith](https://unifiedoffice.com/wp-content/uploads/2023/03/dan-smith.jpg)

#### Dan Smith

Chairman

Daniel E. Smith, Jr. was co-founder, President and CEO of optical networking pioneer Sycamore Networks, Inc. The company developed a broad range of optical networking products that enabled network service providers to transform the capacity created by their fiber optic networks into bandwidth for the delivery of high-speed data services. Previously, he co-founded and led Cascade Communications, another pioneering data communications company, which is now part of Alcatel-Lucent. Dan served as an officer in the United States Navy from 1971-73. He is currently a member of the USS Constitution Museum’s Board of Trustees, and a member and past chairman of Lehigh University’s Board of Trustees. Dan graduated with an MBA in Finance and General Management from Harvard University, and a BS in Industrial Engineering from Lehigh University.

![Rick Burnes](https://unifiedoffice.com/wp-content/uploads/2023/03/Rick-Burns.jpg)

#### Rick Burnes

Director

Rick Burnes is the Co-founder and CEO of Charles River Ventures, a venture capital firm dedicated to helping startups turn their ideas into real, viable businesses. Founded in 1970, Charles River Ventures takes a value-added approach to investing by providing entrepreneurs with access to more than just financial backing, such as offering its network of industry contacts or helping to build advisory boards for fledgling companies. At Charles River Ventures, Mr. Burnes’ investments have focused mainly in the fields of communications and information services. He has played a significant role in noteworthy investments such as: Cascade Communications, Chipcom Corporation, Epoch Systems, Abacus Direct, Summa Four, Concord Communications, Prominet, Aptis and Sonus Networks.

Mr. Burnes holds a Master’s Degree in Business Administration from Boston University, and an undergraduate degree in History from Harvard College. He serves as Chairman for the Boston Museum of Science and the Entrepreneur’s Foundation of New England, as well as Vice Chairman of Sea Education Association, and Director of The Boston Foundation.

---

### [pizza-indy-pmq-video-35plusinter (REDIRECTED)](https://unifiedoffice.com/pizza-indy-pmq-video-35plusinter)

**Published:** February 20, 2024
**Author:** Ray CEO

**Content:**

![](wp-content/uploads/2024/02/UO-Billboard-no.2.jpg)##  **"Learn how Independent Operator, John Roy at Pizza 911, increased store revenues by 35+%”** 

#### “You increase the number of orders, your ticket value, and grow your business!””

#### “You have peace of mind that you are capturing all of your calls”

#### "And it makes your life so much easier!"

## ##  **Complete the Fields Below and Learn More!** 

        First Name \*  

Last Name \*  

Company Name \*  

Office Phone \*  

Email Address \* 

  ## **Enjoy the Video and Thank You!**

---

### [pizza-indy-pizzatoday-video-35plus (REDIRECTED)](https://unifiedoffice.com/pizza-indy-pizzatoday-video-35plus)

**Published:** February 20, 2024
**Author:** Ray CEO

**Content:**

![](wp-content/uploads/2024/02/UO-Billboard-no.2.jpg)##  **"Learn how Independent Operator, John Roy at Pizza 911, increased store revenues by 35+%”** 

#### “You increase the number of orders, your ticket value, and grow your business!””

#### “You have peace of mind that you are capturing all of your calls”

#### "And it makes your life so much easier!"

## ##  **Complete the Fields Below and Learn More!** 

        First Name \*  

Last Name \*  

Company Name \*  

Office Phone \*  

Email Address \* 

 ## **Enjoy the Video and Thank You!**

---

### [pizza-indy-pmq-video-35plusain1 (REDIRECTED)](https://unifiedoffice.com/pizza-indy-pmq-video-35plusain1)

**Published:** February 17, 2024
**Author:** Ray CEO

**Content:**

![](wp-content/uploads/2024/02/UO-ValuProp-Billboard-Rev2.png)##  **"Learn how Independent Operator, John Roy at Pizza 911, increased store revenues by 35+%”** 

#### “You increase the number of orders, your ticket value, and grow your business!””

#### “You have peace of mind that you are capturing all of your calls” 

#### "And it makes your life so much easier!"

## ##  **Complete the Fields Below and Learn More!** 

         First Name \* 

Last Name \* 

Company Name \*  

Office Phone \* 

Email Address \* 

  ## **Enjoy the Video and Thank You!**

---

### [pizza-indy-pmq-video-35plusemail (REDIRECTED)](https://unifiedoffice.com/pizza-indy-pmq-video-35plusemail)

**Published:** February 20, 2024
**Author:** Ray CEO

**Content:**

![](wp-content/uploads/2024/02/UO-Billboard-no.2.jpg)##  **"Learn how Independent Operator, John Roy at Pizza 911, increased store revenues by 35+%”** 

#### “You increase the number of orders, your ticket value, and grow your business!””

#### “You have peace of mind that you are capturing all of your calls”

#### "And it makes your life so much easier!"

## ##  **Complete the Fields Below and Learn More!** 

        First Name \*  

Last Name \*  

Company Name \*  

Office Phone \*  

Email Address \* 

 ## **Enjoy the Video and Thank You!**

---

### [pmq-feb2020-leadpage (REDIRECTED)](https://unifiedoffice.com/pmq-feb2020-leadpage)

**Published:** February 20, 2024
**Author:** Ray CEO

**Content:**

# **Learn How Pizza 911 Avoided Costly Revenue Outages**

## ***“Listen to Independent Operator, John Roy at Pizza911 Describe the Impact on His Business”***

 “You have peace of mind that your phones are never going down!” “You get your money back immediately and then some!” “You increase the number of orders…and just grow your business!” 

**Please Complete the Following Fields** (\* are required fields)

        First Name \*  

Last Name \*  

Company Name \*  

Office Phone \*  

Email Address \* 

***Click the Pizza 911 image below and learn more!***

 ![](wp-content/uploads/2024/02/PMQ-Unified-office-image-300x169-1.png)

---

### [Logout](https://unifiedoffice.com/logout)

**Published:** March 9, 2024
**Author:** Ray CEO

---

### [Members](https://unifiedoffice.com/members)

**Published:** March 9, 2024
**Author:** Ray CEO

---

### [Register](https://unifiedoffice.com/register)

**Published:** March 9, 2024
**Author:** Ray CEO

**Content:**

First Name

Last Name

Username or Email

Password

Confirm Password

 Only fill in if you are not human

 [ Login ](https://unifiedoffice.com/login)

---

### [Password Reset](https://unifiedoffice.com/password-reset)

**Published:** March 9, 2024
**Author:** Ray CEO

**Content:**

To reset your password, please enter your email address or username below. 

 Only fill in if you are not human

---

### [Login](https://unifiedoffice.com/login)

**Published:** March 9, 2024
**Author:** Ray CEO

**Content:**

Username

Password

Username or Email

Email Address

 Only fill in if you are not human

  Keep me signed in

 [ Register ](https://unifiedoffice.com/register) 

 [ Forgot your password? ](https://unifiedoffice.com/password-reset)

---

### [Solutions](https://unifiedoffice.com/solutions)

**Published:** March 15, 2023
**Author:** Unifiedoffice_Work2

---

### [Resources](https://unifiedoffice.com/resources)

**Published:** March 15, 2023
**Author:** Unifiedoffice_Work2

---


## News Tickers

### [newsTicker](https://unifiedoffice.com/ticker/newsticker)

**Published:** June 17, 2024
**Author:** Ray CEO

**Content:**

#### [Customer Case Study – Harborside Inn Future-Proofs Hotel Operations with Unified Office’s AI-Powered Hospitality Management Suite](https://www.hotelnewsresource.com/article142665.html)

#### [Unified Office Powers The Harborside Inn With AI-Driven Communications and Guest Experience Platform](https://finance.yahoo.com/sectors/technology/articles/unified-office-powers-harborside-inn-123000869.html?guccounter=2)

#### [Unified Office to Testify Before the FCC on Protecting Caller ID Integrity and Restoring Trust in Business Communications](https://finance.yahoo.com/news/unified-office-testify-fcc-protecting-120000807.html?guce_referrer=aHR0cHM6Ly93d3cuZ29vZ2xlLmNvbS8&guce_referrer_sig=AQAAAAHDLlV27wDWxX8IrNvVieu7sF5Tz-SupO1qg6UK4c46HpoeUyVw4rbEWuy7tnq_4C31vEa4CsxZWzHyoyAru2b-fbIwHnbmix-6J-LHhYPUupqkULixw3al7UW-yWZtAbmLRi51EYTfDp_GlS0Oprh7_A09CCb7Jegupb9aDG5K&guccounter=2)

#### [Unified Office Urges FCC to Protect Caller ID Integrity and Small Business Communications](https://blog.tmcnet.com/blog/rich-tehrani/unified-communications/unified-office-urges-fcc-to-protect-caller-id-integrity-and-small-business-communications.html)

#### [Unified Office Unveils Breakthrough AI-Powered Service Creation and Business Intelligence Platform](https://finance.yahoo.com/news/unified-office-unveils-breakthrough-ai-130000123.html?guce_referrer=aHR0cHM6Ly93d3cuZ29vZ2xlLmNvbS8&guce_referrer_sig=AQAAAAHDLlV27wDWxX8IrNvVieu7sF5Tz-SupO1qg6UK4c46HpoeUyVw4rbEWuy7tnq_4C31vEa4CsxZWzHyoyAru2b-fbIwHnbmix-6J-LHhYPUupqkULixw3al7UW-yWZtAbmLRi51EYTfDp_GlS0Oprh7_A09CCb7Jegupb9aDG5K&guccounter=2)

#### [Unified Office to Discuss AI Regulatory Policy Issues at the Fall ’25 vCon Event: December 2-3, 2025 in Washington, DC](https://finance.yahoo.com/news/unified-office-discuss-ai-regulatory-150000730.html?guccounter=1&guce_referrer=aHR0cHM6Ly93d3cuZ29vZ2xlLmNvbS8&guce_referrer_sig=AQAAAAHDLlV27wDWxX8IrNvVieu7sF5Tz-SupO1qg6UK4c46HpoeUyVw4rbEWuy7tnq_4C31vEa4CsxZWzHyoyAru2b-fbIwHnbmix-6J-LHhYPUupqkULixw3al7UW-yWZtAbmLRi51EYTfDp_GlS0Oprh7_A09CCb7Jegupb9aDG5K)

#### [Entrepreneur Spotlight Series Features Ray Pasquale, CEO & Founder of Unified Office Inc](https://www.einnews.com/pr_news/868967366/entrepreneur-spotlight-series-features-ray-pasquale-ceo-founder-of-unified-office-inc)

#### [Unified Office Receives 2025 Voice AI Technology Excellence Award from CUSTOMER Magazine](https://finance.yahoo.com/news/unified-office-receives-2025-voice-145500078.html?guccounter=1)

#### [It’s Time to Reboot Your Hotel’s Operating System](https://hospitalitytech.com/its-time-reboot-your-hotels-operating-system?preview_token=76b65b114c9900838360d359d24ca46a16f1f3bc2ba7167ad75705f34aec3d9b)

#### [Unified Office Wins Visionary Spotlight Award for AI Implementation from ChannelVision Magazine](https://finance.yahoo.com/news/unified-office-wins-visionary-spotlight-152000931.html?fr=sycsrp_catchall)

#### [Unified Office Opens AI Agent Platform to SMBs, Delivering Superintelligence to Every Call](https://blog.tmcnet.com/blog/rich-tehrani/ai/unified-office-opens-ai-agent-platform-to-smbs-delivering-superintelligence-to-every-call.html)

#### [Unified Office Opens Its AI Communications Platform: Making AI Available to Small-to-Medium Sized Businesses](https://finance.yahoo.com/news/unified-office-opens-ai-communications-123000711.html?fr=sycsrp_catchall)

#### [Unified Office Announces Significant Expansion of its TCNIQ AI Analytics Suite of Products at ITExpo](https://finance.yahoo.com/news/unified-office-announces-significant-expansion-133000575.html?guccounter=1)

---